Texas-Jim's dashboard

Texas-Jim replied on June 05, 2009 16:38 to the update "Twitter Known Issues" in Twitter:

Twitter finally came through. A support rep manually reset my password and sent it to me by email.

Got Satisfaction!

Texas-Jim replied on May 29, 2009 15:08 to the question "tips on writing bio to generate exposure" in Twitter:

Keywords and *weighted* backlinks: <your_site>X BR / X B House for sale in Podunk<end_link>

Load up your content with keyword specific links. Lots of posts. Get family and friends adding them to their blogs and subscribing to yours.

But use links based on keywords. Folks are looking to buy houses and will search based on really generic terms; they won't be searching for you or the name of your company.

Good luck.
</end_link></your_site>

Texas-Jim replied on May 29, 2009 05:18 to the question "Why are background images bigger in Firefox than in Chrome or Internet Explorer 7?" in Twitter:

Check here: http://www.webmasterworld.com There are a bunch of FF-faithful users on the forum; someone should know the workaround.

Texas-Jim replied on May 25, 2009 03:06 to the update "Twitter Known Issues" in Twitter:

Hi Pop,

My theory on Twitter (Skype, too) is that these companies need to hire more marketing people and fewer prop-heads. They come up with great products but can't seem to penetrate the market with a model that makes money. Any moron can give stuff away.

So they implode under the weight of their own "success."

It's a repeating senario in Webland, it seems. Folks figure that once they have eyeballs they can convert that into revenue. Stupid. Unless you have a revenue plan going in, that's based on some tangibles, then why do it?

Opertating at a loss to grab market-share in existing markets violates anti-trust. I think we need laws to protect emerging markets as well. Folks give this stuff away and both create and destroy their market at the same time. Because it makes it even tougher for money-making companies to enter with a fee-based service when some bonehead has gone before them with a free one .. and created a large user-base ... and then turns consumers off to the concept because the category is branded as junk due to poor support.

Irks me. But what can you do.

Jim

Texas-Jim replied on May 25, 2009 02:42 to the update "Twitter Known Issues" in Twitter:

Thanks for the tip, Roto. Since nothing I would say or write could be of interest to anyone, I don't actually blog :^)

For me it's a way of posting company press notices where editors of our industry magazines can subscribe to the feeds ... it also gets us some backlinks.

Blogspot seems a good vehicle for that, but it's great to have fallbacks. So thanks again for the tip.

Best Regards,

Jim

Texas-Jim replied on May 25, 2009 00:22 to the update "Twitter Known Issues" in Twitter:

Hi Pop,

LOL. Well, after fruitless weeks of trying to get anything from Twitter "support" (just needed the password reset to be sent to me ... not rocket science) in about an hour and a half my problem is solved. All HTML and images are updated on our company Web site, and our newsfeeds won't be at posted at www.twitter.com/Yellotools. They'll be at http://yellotools.blogspot.com.

The easy solutions are always the best.

Cheers,

Jim

Texas-Jim replied on May 24, 2009 22:29 to the update "Twitter Known Issues" in Twitter:

I agree, Pop M. Great concept, and the far-and-away leading brand in the micro-blog market. But Twitter is seemingly incapable of resolving the most-basic of problems ... and Twitter "support," beyond the worthless auto-replies that their support-ticket system generates, is non-existent.

Move on seems the best solution. There are myriad other micro-blogs, hopefully better, whose brands and services are more deserving of support from users, in my opinion.

Texas-Jim started following the problem "I can't login!" in Twitter.

Texas-Jim replied on May 23, 2009 14:22 to the problem "Twitter Does not care about its users -- repeated login problems and no support" in Twitter:

I am having the same problem, and zero results .. with exception of one automated email response telling me to do everything I'd already tried many times. I'm beginning to suspect what your headline suggests. Many people are having and reporting this same problem.

Come on Twittter Team, do something!!!!

Texas-Jim replied on May 23, 2009 14:13 to the problem "Password Recovery Email Doesn't Arrive-Help!" in Twitter:

Same exact problemm here too. My email is also hosted on GoDaddy, and I've checked the Bulk Mail. Nada. And zero help from Twitter.

Texas-Jim started following the problem "Password Recovery Email Doesn't Arrive-Help!" in Twitter.

Texas-Jim started following the problem "Trouble with Password Recovery" in Twitter.

Texas-Jim replied on May 23, 2009 01:49 to the discussion "Welcome!" in Yellotools:

Hi Amy,

Wow; a very delayed "thanks back at ya!" Also delayed is my roll out of Yellotools USA. Things are hopping in Europe (our HQ) and we have a lot of new products in the pipeline we're waiting on before invading the US market. So timelines have moved out a couple months.

Things will get rolling here (our GS community), since our customers are a niche and very social/community oriented. An example is www.signs101.com, where sign-makers are quick to help each other out, whether or not a vendor rep jumps in. Here it seems folks tend to be less interactive. Post a problem / query and hope a company rep resonds; I haven't sensed too much user-to-user helpfulness ... or even willingness to get help from other users. But that's just a gut sense from a narrow perspective. You may know better.

Meanwhile, I have used GS successfully with companies whose products / services I use. So this is really a wonderful platform ... and I'll evangelize it within our industry. Support tickets are so impersonal. GS just has a much better feel about it.

Thanks to you and the GS team!

Jim Doggett
General Manager
Yellotools, Inc.
www.yellotools.us (WIP)

Texas-Jim reported a problem in Twitter on May 22, 2009 23:51:

Password Reset????? HELP!

Can't log-in to my account (twitter.com/Yellotools) or get any help from twitter. I've used the password "recovery" system but it doesn't send a reset email. I know I'm entering the email on-file with twitter since I went back to my original Welcome to Twitter email. I've even forwarded that email to Twitter begging for them to send something, anything. Nada. Any thoughts? Jim Doggett | jim.doggett@yellotools.com

Texas-Jim replied on May 12, 2009 22:17 to the problem "Non Working SKYPE Online Number" in Skype:

Hi Rhian,

Great news. My number wasn't working even though my security settings were wide open. So fingers-crossed Arleen's fix is as easy as yours.

BTW, I don't recall exactly what I searched. I somewhat recall going to Google and typing: Telehone number provider lookup 903-771. (my area code / prefix)

Once again, I'm delighted you found a fix. Skype suport, in my experience, is worthless. Hopefully we can help one another. So kudos sir for coming back and sharing your success story.

Cheers,

Jim

Texas-Jim replied on May 12, 2009 21:57 to the problem "Non Working SKYPE Online Number" in Skype:

Hi Arlene,

My Online Number didn't work from within my home state (Texas). I called your number and it rang many times.

I got mine working by contacting the original provider of the number. Mine, 903.771.4849 is provided by Level 3 Communications and they seemingly fixed it; it worked within hours of speaking to their techs.

Getting anything more than a canned response for a Skype tech, in my experience, is impossible. You might have better luck trying to go to the provider of your number.

Best,

Jim

Texas-Jim replied on May 07, 2009 15:24 to the problem "UK SkypeIn number constantly engaged" in Skype:

Sorry ... Shaw (George Bernard) not Churchill ... man, I'm forgetting everything!!!

Texas-Jim replied on May 07, 2009 14:46 to the problem "UK SkypeIn number constantly engaged" in Skype:

Hi Sangert,

I'm an Yank and recall that Churchill may have suggested that we're two peoples separated by a common language. Is "engaged" the same as "busy?" (Yank for line in-use)

My Skype-In (Online Number) wan't connecting ... I got an automated message saying the call wouldn't connect. But it happened so quickly I suspected it might be the provider of the number (essentially, Skype's vendor). So I searched it online and learned the provider was Level 3 Communications ... they, in stark contrast to Skype ... call me within a few hours of my online support request. Later that day, my number worked.

You might have similar luck doing nsomething similar in the UK.

Meanwhile, I greatly doubt that privacy settings have anything to do with your problem, but just in case, mine are in the attached screen-capture.

Best, and good luck,

Jim / yellotools.usa

privacy.gif:

Texas-Jim replied on May 06, 2009 21:11 to the problem "I cannot get anyone from Skype to call me back!" in Skype:

Sorry to hear that, Courtney. I too have had nothing but canned replies that showed a lack of both concern as well as even a rudimentary grasp of the problem. I'm suspecting more and more that the solution came when I went deeper: I contacted Level 3 Communications, the provider of the Online Number Skype is reselling to me.

The real headscratcher is why Skype would mark this thread as "Problem solved." If I were a cynical persion, I'd say it reeks of an attempt to contain the negative buzz through deceptive means.

I shudder to think that. It would speak to worrisome disorganization and incredible desperation. As an avid and invested Skype user, I much prefer to think them competent ... if they fail, we lose.

Best,

Jim

Texas-Jim gave praise in Suddenlink on May 06, 2009 15:14:

SuddenLink is the BEST!

Amazing customer service! Highly recommended. Moreover, kudos to SuddenLink and Pete Abel for being active on GetSatisfaction. That, in my opinion, sets them even further apart from other providers. And Cable Internet rocks. Really. Once you go Cable you'll never go back to dial-up or DSL.