The Swede's dashboard

The Swede replied on September 16, 2008 16:29 to the question "order status" in Timbuk2:

Your order was placed on 9/12/08, right now we are on a bit of a back log, so our normal 2-3 days shipping is up to around 5-7. *see "goo in our gears" on order page at our website* With the back to school rush and our current online sale it's all hitting hard. But we are catching up and orders are shipping as quick as possible. Yours should be shipping out in the next couple days.

The Swede replied on August 14, 2008 16:09 to the question "Clothes?" in Timbuk2:

Yes! we are currently working on a limited edition Ballistic Nylon series, granted they are extremely warm and none breathable but they will last forever... Actually I'm totally kidding as of now and probably far into the future we will not produce any clothing more then t-shirts and beer koozies.

The Swede replied on August 01, 2008 23:01 to the question "When will Large Commutes Be For Sale Again?!?!?!" in Timbuk2:

Yes, we can sell you the Large laptop messenger.

The Swede replied on August 01, 2008 15:41 to the question "When will Large Commutes Be For Sale Again?!?!?!" in Timbuk2:

I'm afraid I'm not going to have any good news for you on this. Unfortunately we are out of the Large Commutes until September (yikes!) and the only color that we have in the ballistic material in large is black. Now for the good news, the Commute for Spring 2009 will come in four new colors in large, unfortunately this will not help you in the short term as these will not be available until around January of 2009. Hopefully you can find something that you like now or wait until the new stuff rolls out.

The Swede replied on June 25, 2008 16:14 to the question "Takin' care of hemp?" in Timbuk2:

Our best cleaning recommendations are on our website; http://www.timbuk2.com/wordpress_cms/...
This is a direct link and there is a blurb about caring for the Hemp and specialty fabrics that you can check out. Long and the short of it is that Hemp and similar specialty fabrics are best cared for with spot cleaning. As for the Scotch-guarding, if you feel really strongly about applying it, I would apply it in a small area to test it first before covering the whole bag, however if there are adverse affects directly related to this it could possibly void any warranty, so keep that in mind.

The Swede replied on June 25, 2008 16:08 to the question "Where can I find the Market Tote?" in Timbuk2:

Sad to say the Market Tote is no mas. Your best bet on this is trying someone like Amazon, Ebags or other online retailers that may have stock of these. Otherwise try some local retailers in your area.

The Swede replied on June 24, 2008 23:29 to the problem "Haven't received package" in Timbuk2:

I'm also confused, please call our customer service dept. at 800-865-2513 to get more details so we can figure out what's going on.

The Swede replied on June 20, 2008 22:40 to the question "Ebook bag?" in Timbuk2:

I don't think we will be making a specific bag for this item. Your best bet is to check out the Pork Chop which is not necessarily designed to carry a computer but size wise might be close to what you're looking for. We have them available in Hunter orange only and once those are gone they're gone. So check them out and if they look like something that'll work, buy it up.

The Swede replied on June 20, 2008 22:10 to the question "Bring it on---Sophisticated, Commuter, Eco-friendly Lunch Tote That Doesn't Look Like a Man Purse" in Timbuk2:

How about a regular messenger bag with a few blue cube cooler sticks, that's what I do. Unfortunately I can say that we won't have anything like you're inquiring about for at least a year, past that there may indeed be something new and exciting.

The Swede replied on June 20, 2008 17:32 to the question "The zipless bag by Erica Jong" in Timbuk2:

We probably won't be able to repair the zipper, you can set up a return on our website www.timbuk2.com, but most likely we would issue a store credit for you to purchase something new. I would try to find a local seamstress in you area and see if they are able to do it first.

The Swede replied on June 20, 2008 17:23 to the question "How orange...." in Timbuk2:

What specs are you looking for? how orangy it is??

The Swede replied on June 20, 2008 17:16 to the problem "wondering where my bag is" in Timbuk2:

Sorry for the delay, your order is shipping today. I will send you a conformation email with the tracking info.

The Swede replied on June 20, 2008 16:24 to the problem "The Velcro on my accessory case is falling off, how do I fix this or can I return it as defective ?" in Timbuk2:

This is probably not something that we can repair, however you can go on to our website set up a return authorization and upon us receiving and reviewing the item if it indeed falls under a warranty you will receive a credit for our store to buy something new on our website.

The Swede replied on June 20, 2008 16:21 to the question "Nice packs but why no waist straps?" in Timbuk2:

They pick on us, and make us feel like less of a person... Which bag are you speaking specifically about.

The Swede replied on June 19, 2008 16:29 to the question "Adding my own logo" in Timbuk2:

Unfortunately this is not something we are able to do, we are only able to build our bags with the logo colors available in our site.

The Swede replied on June 18, 2008 21:34 to the problem "Where is my messenger bag??" in Timbuk2:

what is your order number and we can look for it?

The Swede replied on June 18, 2008 21:34 to the question "Missing loop when having a Limited Edition fabric for the middle panel, as shown in the Bag Builder?" in Timbuk2:

It's probably a glitch in our system that it doesn't show, however if you call customer service at 800-865-2513 they should be able to make sure it can be added on.

The Swede replied on June 18, 2008 21:32 to the question "Do the pork chops still come in black?" in Timbuk2:

Unfortunately the Pork Chop is only available in the Orange these days, sorry .

The Swede replied on June 16, 2008 23:31 to the problem "Tracking Woes" in Timbuk2:

Well I checked your order and it indeed is in the system. However depending on the time of day you placed your order on 6/11 we do have a processing time of approximately 24-48 hours before shipping, It looks like your order should be shipping today or tomorrow given we're closed on the weekends, but if you don't see anything from UPS within the next couple days give us a call at 800-865-2513 and we'll see what's happening

The Swede replied on June 16, 2008 23:24 to the question "17 " bag for dell m6300" in Timbuk2:

I think after looking at your dimensions that the only bags that will fit well are going to be the Track or Underground back packs. Check them out at www.timbuk2.com