Webmonkey's dashboard

Which Apple store did you use? I know that some are nicer than others... :). This is my second macbook - the first generation one was in and out of the shop with fan problems, disk-drive AND hard-drive failures, and a blank screen. They replaced the keyboard because they said it came attached to the disk drive, but I liked the original keyboard and trackpad, and the second one made a horrible clicky sound.

After 6 months they replaced the whole thing for free with a 2nd-gen one, and I'm very glad that the chipped edge problem is the only issue I've had with this one (although it's still pants).

It started about a year after I got it, and it now has a 3 inch split above the camera, 4 x 1.5 inch broken off bits above each nubbin, on the right side of the keyboard and on the left wrist rest - all of which I have glued back on (not advisable I know, but the warranty was up anyway), 4 inch splits on both sides of the keyboard section and 3 inches actually missing from the right wrist rest.

I'm basically surgically attached to my laptop, so I will have to ring ahead to check if the part is in stock so I can have the while-you-wait service. I was also thinking of walking in with a low-cut top, bursting into tears and generally looking pathetic until they help me. I will pay them if necessary, but I wouldn't be happy about it - it's such an obvious design flaw. – Angela Mingoia, on September 20, 2009 23:11