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Hey Beth,

According to our tech folks, we need to find a way to broaden your administrative privileges on your machine.

To do this you may have to log out of the computer as you and log back in as the administrator. You should be able to do this upon restart.

When you get a computer new there is usually a setup screen that allows you to set up administrative permissions. If you did not set up your computer you'll want to ask the person who did so that you can access this area.

If you did set up your machine and don't recall setting admin privileges then this link may help: http://ask-leo.com/how_do_i_get_admin...

I hope that helps somewhat.

Thank you for getting in touch with us Beth. If it all works out please feel free to friend me in Me.dium and say hello. (username: brentd)

Take care,
Brent

Hi ThirdFloor,

We are working on your question and will get back to you as soon as we have a possible solution.

Thanks Beth.
Let me ask around to see if anyone has better ideas than I do. Please stay tuned.

Brent

Hi,

I can't copy the error but it reads ... "The administrator has set policies to prevent this installation". There is no error number. The message is coming from the Windows Installer.

I am using IE7. I am on my own pc, not work. My windows firewall is turned off. We do have Macafee protecting the machine. I turned off it's firewall and tried to download and it still gave me the same message.

If you need more info, let me know.

Thanks! Beth

Hello Thirdfloor,

I'm sorry to hear you're having trouble downloading. We'll get it straightened out.

If you're downloading from work it may be that your work's firewall is preventing you from downloading.

If that's not the case, please copy the error you get and I'll shop it around to folks more technical than I am. Please also let me know what browser you are you using to download?

Thanks,
Brent