Get your own customer support community

Recent activity

Subscribe to this feed
  • question

    Thomas Garrod asked a question in O'Reilly Media on March 27, 2009 22:43:

    Thomas Garrod
    Why kill the golden goose?
    I still remember the Flash 5 author and publisher that let me down ten years ago. I'll never buy from author or publisher. Your customers are your golden goose; ignore them at your peril.

    Your reputation was fixed when I purchased all of Colin Moock's books. Getting Started With Flex 3 June 2008, doesn't support that reputation. Right from the start, an exercise does not work. You have no online corrections. If Adobe commissioned this book, but not the errata: too bad; chalk it up to experience.

    Any defective book with your name on it represents a debt. Ignore it or resolve it, but pay you will: in reputation or effort.

    A tarnished reputation shines no more.