Thomasg's dashboard

Thomasg replied on October 15, 2009 02:56 to the question "Sources for networks" in socialmedian:

This in my opinion is the best way as you will have stories of a relating topic pulled to one place. You could however, create other networks, similar in nature which narrow to a more specific topic, yet have similarities. It's all a matter of how you narrow your topics to taylor the perfect feed.

Thomasg replied on September 09, 2009 01:52 to the question "News posting on sm does not work" in socialmedian:

i will have this looked into. This could just be a temporary bug. We'll get it fixed asap.

Thomasg replied on September 09, 2009 01:51 to the problem "Why have you locked me out of my account?" in socialmedian:

That is so strange. It very well could have been a bug. I am very sorry but glad you're working again.

Thomasg replied on September 08, 2009 00:47 to the problem "Why have you locked me out of my account?" in socialmedian:

Pemo, I am very sorry about this. I am looking into what is going on and will get this straightened out right away for you. Sorry for your frustration

Thomasg replied on August 30, 2009 03:34 to the problem "Cannot Stay Logged in" in socialmedian:

I will report this as a bug and have it looked into for you! Sorry for the frustration

Thomasg replied on August 30, 2009 03:32 to the question "Can't Unsubscribe to the Mailing List. Why Isn't There a ONE Click Unsubscribe Button" in socialmedian:

I will submit this as a suggested feature. Thank you so much for you feedback. Sorry for the frustration you are having

Thomasg replied on August 18, 2009 02:42 to the problem "Key site features do not work at the moment" in socialmedian:

Oh good! It was most likely just a bug which repaired itself. Please let us know if you experience this again!

Thomasg replied on August 13, 2009 19:15 to the question "how do I change my profile picture? (it was imported from facebook)" in socialmedian:

Did you try editing your picture from your socialmedian profile? Let me know if that works for you. If not I will work more with you to get it straightened out.

Thomasg replied on August 13, 2009 19:14 to the problem ""service unavailable" when I try to clip something to socialmedian" in socialmedian:

That's odd. Is this still happening? If so I will report it as a bug and have it looked into further

Thomasg replied on August 13, 2009 19:14 to the problem "Key site features do not work at the moment" in socialmedian:

Can you explain a little further as to what messages you are getting that are making these features not work? That way I can better assist you

Thomasg replied on July 24, 2009 03:38 to the question "Please delete my account" in socialmedian:

your account has been disabled. Sorry for your frustration.

Thomasg replied on July 24, 2009 02:21 to the question "my facebook sharing option has disappeared" in socialmedian:

if you go to the add something window from socialmedian, then edit/add, you should be able to see its status from there. Let me know how that appears

Thomasg replied on July 24, 2009 02:20 to the question "My Socialmedian A/c is not letting me in" in socialmedian:

I reestablished your account. I am not sure why it is not allowing you to log in. I even submitted this as a bug.

We cannot reset you to default. You could disable your email from the current account and simply open a new account and avoid linking with facebook from socialmedian. Let me know how this works for you.

Thomasg replied on July 24, 2009 02:15 to the question "can I hide, block, or even report users?" in socialmedian:

Yes there is. That is actually quite useful to us as well! Unfortunately we need to manually disable their accounts. You can always click on report a bug (from sm) and submit their usernames that way.

Thanks for looking out! It is annoying. We apologize.

Thomasg replied on July 24, 2009 02:07 to the question "Why is it so hard to get Facebook tech support?" in socialmedian:

I am really sorry for your frustration. That is quite annoying that facebook hasn't gotten back to you. Maybe try sending another request? I wish there was something we could do to have them respond but it looks like that is something on facebook's end. I wish there was more I could do

Thomasg replied on July 11, 2009 15:10 to the question "Please delete my account" in socialmedian:

I am sorry to hear you would like your account deleted. May I ask why? Obviously, I can do this for you but it would help us to get a good idea as to why a member requests the deactivation of their account.

Your feedback is appreciated.

Thomasg replied on July 09, 2009 02:53 to the question "My Socialmedian A/c is not letting me in" in socialmedian:

My apologies for the delay. I am looking into this for you! Sorry for the frustration. We'll get this fixed for you

Thomasg replied on July 01, 2009 22:15 to the problem "unwanted merge btw social median and facebook account" in socialmedian:

I can deactivate the old account. Did you not set up this feature on your own via your social median account?

You can also go into the the window titled Add Something, click Sites, Add/Edit...from there you can deactivate the linkage of Facebook and Social Median.

However, if you simply want your account deactivated, I can do this for you. I would like to know if this is something you added and then changed your mind or if you are saying this happened without your knowledge.

I want to be able to fully understand what happened in your case so we take the proper measures to help you.

Our apologies for your frustration.

Thomasg replied on June 26, 2009 19:14 to the problem "My account thinks it is merged with facebook" in socialmedian:

Glad it is fixed for you!

Please let me know if you have any further issues

Thomasg replied on June 15, 2009 19:03 to the problem "My account thinks it is merged with facebook" in socialmedian:

Sorry for the delay. This should be fixed now! Please let me know if you are still having an issue.