Thor Muller's dashboard

Thor Muller replied on November 06, 2009 22:00 to the problem "Recent praises are not recent and not correctly displayed on Feedback widget" in Get Satisfaction:

I wouldn't call the feedback widget the main feature of our service, but let's agree that it's important to some folks :)

We have a fix pending release now. Should go out this weekend.

Thor Muller replied on November 06, 2009 17:02 to the problem "Timeouts happeing when trying to reply/post on GetSatisfaction." in Get Satisfaction:

Thanks for the clarification. We're making a software change in the next few days that will reduce our database load (the real issue), and separately we're in the process of a data center move that will really step up our performance.

Do let me know if the process persists.

Thor Muller replied on November 06, 2009 16:54 to the problem "Timeouts happeing when trying to reply/post on GetSatisfaction." in Get Satisfaction:

We're looking into this, but I'm not seeing any obvious problems. Do you get a message or is it just hanging for you?

Thor Muller replied on November 04, 2009 16:38 to the idea "Customise some terms around the site." in Get Satisfaction:

Absolutely, it's a good point, and one we'll keep in mind with upcoming design efforts!

Thor Muller replied on November 04, 2009 02:18 to the question "Customers replying to noreply emails" in Get Satisfaction:

Hi Vickie,
though we haven't heard of this happening very often, we are interested in solving this problem once and for all. Two things we plan on doing are a.) sending our notification emails from an address you specify so that any responses go to you, and b.) supporting email replies back to the GS topic itself. We will be able to implement A before we get to B. I'll work on getting an estimate for you.

A comment on the update "Merge Topics and Get Rid of Duplicates" in Get Satisfaction:

I love the way you think, Roland!

Splits and a new visual treatment for "moderated" pages is in the active pipeline, and we'll be rolling out moderator abilities for champions short term as well. We have to figure out the right way to handle "user suggested" actions--but I have some ideas.

As for GS-con, we've done things like this before, and I suspect we'll do it again very soon. Perhaps I'll start a separate thread on the subject :) – Thor Muller, on November 03, 2009 23:00

Thor Muller replied on November 03, 2009 22:21 to the question "topic list widget" in Get Satisfaction:

Yes, the widget code has a variable that you dynamically or manually swap out depending on the context they're to be shown. Here's the js src for the widget; note the tag value at the end:

src="http://getsatisfaction.com/getsatisfaction/topics.widget?callback=gsfnTopicsCallback&length=0&limit=3&sort=recently_active&style=idea&tag=sample"

You can change that to anything you'd like to filter on.

Thor Muller replied on November 03, 2009 22:05 to the problem "Removing Primary Email Address, instead must close account." in Get Satisfaction:

You can just turn off notifications. On the same page as your primary email address is shown is your email notification preferences. Just uncheck the first box.

You can also unfollow any specific topic to stop getting updates from it.

Thor Muller replied on November 03, 2009 22:03 to the question "topic list widget" in Get Satisfaction:

Yes, you can absolutely have a tag-specific widget.

Here's an example of a site that uses several different kinds of topic list widget:

http://songkick.com/feedback

Thor Muller replied on November 03, 2009 19:34 to the idea "Implement a points system to rank users" in Get Satisfaction:

Definitely top of mind for us in the coming year. Thanks for the site reference!

Thor Muller started following the idea "Implement a points system to rank users" in Get Satisfaction.

A comment on the problem "Recent Activity under the dashboards doesn't always show anything." in Get Satisfaction:

Cindy, notwithstanding what Amy and Eric said, you're absolutely right that users should see all their own activity, and this is the direction we're going with the upcoming dashboard redesign. So your message is heard loud and clear! – Thor Muller, on November 03, 2009 17:27

Thor Muller replied on November 02, 2009 21:54 to the question "How do I direct users to sign up for my community?" in Get Satisfaction:

Actually you should be able to link directly to either http://support.positscience.com/peopl... for the signup form OR http://support.positscience.com/login for the login version. Both of these should lead users back at the home page of your community once logged in.

Does that help?

Thor Muller replied on November 02, 2009 19:45 to the problem "Data Entry issue with widget in Firefox 3.5.3" in Get Satisfaction:

We'll test this setup again and see if we can replicate it. In general, we haven't seen this, but if there's a replicatable bug we'll get it fixed.

Thor Muller replied on November 02, 2009 18:26 to the problem "Login covered by video" in Get Satisfaction:

Hi Biscuit. We have a fix for that pending deploy.

As for login, you know a.) we have a single sign-on option that allows companies to pass in their logged in users, and b.) we just released the option to login with Facebook and other third party options. Generally speaking, and particularly since launching the new system, we don't have many problems logging people in.

If you still think it sucks, I'd love to know how you suggest we improve it.

Thanks!

Thor Muller replied on November 02, 2009 02:30 to the idea "Flagging comments for review" in Get Satisfaction:

Yes, of course! We're doing a rev on the topic page soon and we'll make sure to include this improvement.

Thor Muller set one of Eric Suesz's replies as an official response to "video overlaps search results on homepage." in Get Satisfaction

Thor Muller replied on November 02, 2009 01:45 to the problem "The Flash Video On Your Home Page Breaks Everything!" in Get Satisfaction:

Thanks, we have the wmode fix prepared for tonight's deploy. If you're eager to start in the meantime you can always click over to any other page on the site and login.

Thor Muller replied on November 02, 2009 00:52 to the question "Can I reset styles on the feedback widget?" in Get Satisfaction:

The tab is easy to customize with css. Adding something like this works just fine:

a#fdbk_tab {background-image:url(http://yousite.com/images/fb_button.png);}

Beyond that, our premium accounts provide the ability to attach custom css files for full customization of the Feedback widget.

Thor Muller replied on October 31, 2009 17:31 to the question "Can we change the order of the topics on the front page?" in Get Satisfaction:

Not yet, though this sort of thing is certainly on our roadmap.

However, you could use our widgets to create a customized experience that users see before they ever see that page. Take a look at what Songkick did:

http://songkick.com/feedback

That is 100% customized by using our various widgets.