Thor Muller's dashboard

Thor Muller replied on July 02, 2009 04:51 to the idea "Suggestions for FastPass" in Get Satisfaction:

Hi Adam,
You're right on with your thinking. Items 1 and 4 should already be working like this--do you have the latest Fastpass code installed? If so, what browser are you seeing this behavior in? Items 2 and 5 are on the short-term roadmap! The others are bugs which we'll get fixed in the next week or so.

Thanks for the detailed feedback!

Thor Muller replied on July 02, 2009 04:07 to the problem "Feedback not working in IE6" in Get Satisfaction:

Thanks for the details. We're working on it.

Thor Muller replied on July 01, 2009 22:52 to the question "How to test FastPass locally" in Get Satisfaction:

Update: the IE issue should be fixed if you update to the latest release of the Fastpass library. Let me know if you still see problems.

Thor Muller replied on July 01, 2009 06:41 to the idea "customize status.getsatisfaction.com page to redirect back to company" in Get Satisfaction:

Agreed, this is very important. We have this in our queue to deal with. Thanks for the feedback.

Thor Muller replied on June 30, 2009 21:03 to the question "How to test FastPass locally" in Get Satisfaction:

The IE bug fixes are being deployed now. As for the three issues you mentioned above:

1.) There may be a misunderstanding of how FastPass works. It doesn't create an account in GS until the user actually takes an action that requires the login. From the way you described it this isn't a bug.

2.) We're working on confirming this issue and will work on deploying a bugfix for tomorrow night's deploy if necessary.

3.) The SSL linking issue will be going out in tonight's release.

Thanks for your patience.

Thor Muller replied on June 30, 2009 21:02 to the problem "Feedback not working in IE6" in Get Satisfaction:

Hi all,
The fixes to IE are in the process of being deployed to our servers as we speak. You should see the layout problems go away today.

Thor Muller started following the idea "Where's the Beef?" in Enjoymentland.

Thor Muller replied on June 30, 2009 07:10 to the question "Block nuisance users?" in Get Satisfaction:

Please send a IP block request to eric at getsatisfaction.com with a link to the offending user's profile page.

Thor Muller replied on June 29, 2009 22:47 to the problem "Unfollowing a company or product" in Get Satisfaction:

Yes, this *has* been frustrating. FYI, if this was a simple as toggling a state this would have been done months ago. Alas, an architectural decision from early in the product's life created secondary issues that forced this to become part of a bigger project. The law of unintended consequences in action.

I will update here when we release the feature.

Thor Muller replied on June 29, 2009 17:13 to the problem "I'm sorry, but an unexpected error occurred: ActiveRecord::RecordNotFound" in Get Satisfaction:

What was the reply or topic page you were trying to edit? I'd like to try and replicate this so I can give you a real answer.

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

Thanks for the details, Chris. We're preparing a release that will go out tomorrow night that will address the IE issues. – Thor Muller, on June 28, 2009 18:15

A comment on the idea "Private Get Satisfaction" in Get Satisfaction:

In general we believe that there is always a public aspect to the community--even for B2B companies--and that the real question is where the line exists between that public zone and the private one. Part of the reason we believe this is where we think the market is going, and part of it is the nature of our product--it's ultimately a network of customer communities, and so public spaces that can support the connection points between companies and products is very important to us. We don't believe that silos leverage benefits of the network, and this will be a guiding principle with whatever support we provide for private conversations/areas.

Thanks again! – Thor Muller, on June 27, 2009 01:29

A comment on the question "How to test FastPass locally" in Get Satisfaction:

Thanks, Adam. We're working on a bugfix release on the widget. By the way, these notes on the widget would be best posted as a separate topic so they can be tracked to completion. – Thor Muller, on June 26, 2009 18:39

Thor Muller replied on June 25, 2009 18:13 to the idea "I'd like the option to NOT show my users topics that I have discussed on another GetSatisfaction page" in Get Satisfaction:

We definitely take the privacy of individuals very seriously and are planning for more privacy controls to address the kinds of concerns you're raising. Thanks for taking the time to explain.

Thor Muller replied on June 25, 2009 07:50 to the problem "Duplicate response" in Get Satisfaction:

Thanks, Uriel! We have a sense for what is causing this idiosyncratic bug (i.e. race conditions) and have it scheduled for fixing. Let us know if you see this increasing in frequency. And sorry for the inconvenience!

Thor Muller replied on June 25, 2009 07:42 to the problem "Duplicate response" in Get Satisfaction:

This is happening once in awhile, correct? Not every time?

Thor Muller replied on June 25, 2009 02:30 to the idea "do not profit from these waves" in Tahiti Surf Travel:

Can you translate? My Hawaiian's a bit rusty :(

Thor Muller replied on June 25, 2009 02:29 to the problem "Feedback not working in IE6" in Get Satisfaction:

Okay, we're zeroing in on a solution. This doesn't happen if the tab is positioned on the left, btw.

Thor Muller replied on June 25, 2009 02:20 to the problem "'Inappropriate' and contact issues ..." in Get Satisfaction:

Hi Sarah,
You're right on both counts. The good news is that the second issue is being handled in a big design release we have coming up in July. The different ways to reach us will be presented front and center. The first issue is in the queue for fixing in Q3. Thanks for taking the time to write up your concerns--it helps us improve our product experience!

A comment on the idea "Private Get Satisfaction" in Get Satisfaction:

Hi Grey,
Thanks for the kind words. We take your input very seriously and are not religious about not allowing private areas within communities, we just have had to stick to our strategic priorities, and public interaction has been our #1 focus. We absolutely believe that private discussion has an important place within our system, and we look forward to including it. I'm sorry we don't have it for you at this time! – Thor Muller, on June 24, 2009 23:21