Tiffany Brewer's dashboard

Tiffany Brewer replied on October 27, 2009 20:52 to the question "Where can I access company statements that show how my money is being invested?" in SmartyPig:

@UrbanTree123

Thanks for your post. I passed your question on to West Bank, our banking partner, and they provided the following response:

The financial statements of West Bank’s parent company are located in the Investor Relations section of the Company website (westbankiowa.com). The money obtained through SmartyPig is invested in a variety of assets including loans and investments.

Thanks,
Tiffany

Tiffany Brewer replied on October 26, 2009 22:01 to the question "Direct Deposit for goals" in SmartyPig:

@mike barger

Thanks for weighing in here. We appreciate the feedback!

Tiffany

Tiffany Brewer replied on August 14, 2009 16:01 to the question "Dropping rates too often. Bad Business" in SmartyPig:

@Emilie Thanks for contacting us. Your feedback is important. We watch the market closely, primarily what other banks are doing. And while we will always strive to be very competitive with regard to the rate we offer, we were simply too far out of the market at 2.75%. We held it as long as we could, so as to let our customers earn as much interest as possible on their saving goals. That said, our customers tell us the the biggest advantage of SmartyPig is the combination of rate + cash boost from terrific retailers + the social angle so friends and family can help. Add it up and easily SP is the biggest bang for your goal-saving buck. Thanks, Tiffany

Tiffany Brewer replied on July 20, 2009 00:04 to the idea "Ability to have one goal that can have multiple funding sources making automatic deposits" in SmartyPig:

@HardBeatZ Thanks for the great suggestion. We will keep this in mind as we continue to enhance the functionality of the site. Thanks, Tiffany

Tiffany Brewer replied on July 13, 2009 16:02 to the question "Transfer in Vs Transfer out" in SmartyPig:

@Anthony We passed your question to West Bank, our banking partner, and they gave the following response:

Currently, we use a third party gateway for incoming ACH transfers. We do not use this same processor for outgoing ACH transfers and with the current process it does take 5 – 7 business days. We are looking to change both of these processes in the future which will help to improve transfer times.

Please feel free to contact me at support(at)smartypig(dot)com if you have any other questions. Thanks, Tiffany

Tiffany Brewer replied on July 13, 2009 12:23 to the question "SmartyPig in the UK?" in SmartyPig:

@allanlewis While SmartyPig has only launched in Australia and the United States and can only currently be utilized by residents or qualified visitors of those countries, we have every intention of launching our product in the United Kingdom sometime within the next several months. Please watch for news of a partnership there and details of the release. Thanks, Tiffany

Tiffany Brewer replied on June 30, 2009 20:16 to the question "Username problem..don't start an account at 2am :(" in SmartyPig:

@Alice Thanks for your post. We do not allow usernames to be edited due to security and regulatory reasons. If you would like to close this profile and open another with the correct username, you can contact support at 866-567-6278 and we will be happy to assist you. Thanks, Tiffany

Tiffany Brewer replied on June 29, 2009 19:14 to the question "Accept co-owner invitation?" in SmartyPig:

@Samatra Thank you for your post. When you log in to your profile, you will be notified of the pending co-owner invitation. If you do not see this upon logging in, please contact support directly at 866-567-6278 or at support (at)smartypig(dot)com and we will be happy to look into this further. Thanks, Tiffany

Tiffany Brewer replied on June 26, 2009 14:41 to the question "diff funding source" in SmartyPig:

@Anthony Thanks for your post. You can add additional funding sources by clicking Manage in the Funding Source section of your account. Only one of your funding sources will be able to be the primary funding source from which your monthly contributions will draft, but you will be able to use any of your funding sources to make one time contributions using the Add Money feature. You can read more about one time contributions here:

http://www.smartypig.com/about/features

Thanks, Tiffany

Tiffany Brewer replied on June 25, 2009 20:11 to the question "Can I deposit my savings funds into a different funding source than the one attached to the account? I have 2 external accounts linked to Smarty Pig?" in SmartyPig:

@Krissi Thanks for your post. I passed your question to West Bank, our banking partner, and they provided the following response:

You must have at least one successful transfer from your external account into the SmartyPig goal you wish to close in order to close your goal (by ACH) to that account.

Thanks, Tiffany

Tiffany Brewer replied on June 25, 2009 14:25 to the question "What is the exact date that interest is paid?" in SmartyPig:

@Matt Brown Sorry for the delay in answering your question.

Yes, interest is paid the last day of each quarter. Those dates would be
March 31st, June 30th, September 30th, and December 31st.

Thanks, Tiffany

Tiffany Brewer replied on June 24, 2009 21:52 to the question "ACH taking Longer than 2 days -Complain to the Transfer Originator Questions" in SmartyPig:

@Mary

West Bank has provided the following answers to your questions:

1. SmartyPig initiates the ACH transfers. Transfers into your SmartyPig account can only be initiated by logging into your SmartyPig profile.

2. The funds are being pulled from your bank into your SmartyPig account.

3. Funds are not pushed.

4. At this time SmartyPig submits ACH transfers via a third-party gateway. Before funds are actually moved instructions will pass through at least one other gateway processor before settlement with your bank. This means it takes up to three days before SmartyPig actually receives your funds. We credit your account the day funds are received; we do not place a hold on incoming or outgoing ACH transfers. Please refer to Terms and Conditions “Timetable for Typical ACH Transactions” http://www.smartypig.com/disclosures/...

Please feel free to email me directly at support(at)smartypig(dot)com if you have any other questions. Thanks, Tiffany

Tiffany Brewer replied on June 24, 2009 21:48 to the question "What is SmartyPigs Hold Time on Pull Funds?" in SmartyPig:

@Mary Thanks for your posts. I passed this question on to West Bank and they provided the following response:

SmartyPig and West Bank do not place any holds on deposits received through the ACH process. Funds are credited on the same day that they are received, which typically takes three business days from the date the ACH is initiated.

Thanks, Tiffany

Tiffany Brewer replied on June 24, 2009 21:47 to the question "What is SmartyPigs Hold Time Policy on PUSH Funds versus NACHA?" in SmartyPig:

@ Mary

Smarty Pig and West Bank do not place holds on outgoing ACH transfers.

Thanks, Tiffany

Tiffany Brewer replied on June 23, 2009 22:01 to the question "What Automated Clearing House Operator does SmartyPig Use?" in SmartyPig:

@Mary This issue was answered by our banking partner, West Bank.

SmartyPig currently submits ACH transfers via a third-party payment
gateway. The Bank uses the Fed for ACH transfers.

Thanks, Tiffany

Tiffany Brewer replied on June 23, 2009 21:52 to the question "When do i get my interest?" in SmartyPig:

@kim wahto I passed your question to West Bank, our banking partner, and they provided the following response:

Interest accrues daily and is posted quarterly. You can view your
accruing interest by clicking on "Account Activity" and then "Interest".
If you have a specific interest question regarding your account a
representative from West Bank can contact you.

If you would like to speak to a representative from West Bank directly, please email support(at)smartypig(dot)com with the best way for you to be contacted.

Thanks, Tiffany

Tiffany Brewer replied on June 23, 2009 14:02 to the question "Does SmartyPig transfer ACH or EFT funds into a mutual funds sweeps account or any other money making account at any time?" in SmartyPig:

@Mary No, we (West Bank and SmartyPig) do not "sweep" funds into any type of mutual fund or money market account each evening. Thanks, Tiffany

Tiffany Brewer replied on June 23, 2009 14:02 to the question "How Often does SmartyPig Process their Mass ACH and EFT Transfers?" in SmartyPig:

@Mary Thanks for posting your questions. SmartyPig processes ACH and EFT transfers once per day. Thanks, Tiffany

Tiffany Brewer replied on June 21, 2009 04:35 to the question "Goal completed! Can I just keep the ,money and raise the goal?" in SmartyPig:

@Sharron Once your goal has been met your monthly contributions will stop, but your funds will continue to earn interest until you manually stop your goal. You can always edit your goal to a larger amount, which will reinstate your monthly contributions until your updated goal has been met. Thanks, Tiffany

Tiffany Brewer replied on June 21, 2009 04:33 to the question "How can we add Paypal as a funding source?" in SmartyPig:

@Sharron Thanks for your post. We currently do not accept PayPal as a funding source. All contributions to a SmartyPig goal must be made via ACH from a checking or savings account. Thanks, Tiffany