TimN's dashboard

A comment on the question "VIPRE Update error from rest mode." in Sunbelt Software:

JerryA,

When you wake your computer, Vipres auto update interval is going to reset and start over from the time the computer awakes, since it cant update while it's sleeping. This is the way it was designed. I will bring this up to development and see if they can put a wait timer in there to give the pc time to establish a connection. For the time being, you can either let the first update fail and it will check again later, depending on what you have your update interval set at, or you can turn the auto updates off and do manual updates.

Regards,
Jason Layman – JasonL, on October 14, 2008 20:19

A comment on the question "VIPRE Update error from rest mode." in Sunbelt Software:

Still a problem in version 3.1.2315 -- when my computer comes out of sleep mode, Vipre jumps the gun and tries to connect to the Internet before my computer is ready for Intenet connections. Vipre should wait for a minute before it attempts to connect. This happens EVERY time my computer comes out of sleep mode. – JerryA, on October 14, 2008 19:55

thepeterp replied on October 14, 2008 07:51 to the problem "Vipre uses too much CPU when accessing large .exe files" in Sunbelt Software:

Thanks a lot for your immediate response!
I did it and it works like a charm! I find this feature very usefull and it's a pity I turn it off. Anyway thank a lot!

TimN replied on October 13, 2008 17:57 to the problem "Vipre uses too much CPU when accessing large .exe files" in Sunbelt Software:

Thepeterp,

Please use the following instructions to disable VIPRE's on access checking monitor.

1. Please open VIPRE.

2. Click on file and then settings.

3. Click on the 'Active Protection tab.'

4. Please uncheck the box that says, 'Check files when they are opened or copied.'

*VIPRE has two different threat detection engines. The scan engine and Active protection. When that feature is checked the scan engine will look at the file when it is copied or opened, much like right clicking on the file and choosing scan now. With this feature turned off, VIPRE's active protection will still monitor for suspicious behavior and known bad programs when the program or file is launched.

If you have any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you. Please reference ticket id 001-00-247124

Thanks,
~Tim

A comment on the problem "crash at startup - ntdll.dll related" in Sunbelt Software:

This happened again while using Firefox, nothing else, total system freeze. Couldn't use any keyboard commands, mouse was unresponsive for well over 5 minutes. I didn't want to keep cooking my system so I manually restarted.

Upon restart SPF would not start, giving the same error code as before. Whatever is going on with the program is not right and from what I've been reading, applications that report error codes related to the ntdll.dll file usually means that the application developer is making bad calls to the dll file in question.

I am growing tired of this issue as it's happened a few times now, the time it takes to get my system back up and running is unacceptable for a paid product. I would expect this from a free software package. I've never really had any problems with SPF up until now and am wondering why these recent updates don't have the same quality and configurability as previous releases.

I am also having an issue with the countdown timer on the permit and deny screens as I'd like to lengthen the time from 20 seconds to 60 seconds or more depending on the machine SPF is installed on. Who ever had the idea to hard code it in without any configurable settings has lost the vision of the original product. People support SPF because it's one of the easiest firewalls to configure and has a number of options that other firewalls don't easily make available. If things continue this route I may be in the market for a new firewall company.

Regards,
-Balance – balance, on October 07, 2008 21:22

Bob replied on October 07, 2008 15:53 to the problem "Vipre terminated unexpectedly" in Sunbelt Software:

On a Dell box with the same problem it was related to EMBASSY Trust Suite software - the wxvault.dll was causing the problem. I deleted the wxvault.dll value in HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs & rebooted to resolve my issue.

William replied on October 07, 2008 14:23 to the problem "Vipre terminated unexpectedly" in Sunbelt Software:

You may configure the vipre service to restart when it fails.

1. Double click on the Sunbelt VIPRE Antivirus Service
2. Select the "Recovery" tab.
3. Select "Restart the Service" for the 3 list box.
4. Set the restart time to any time you want (I set it to 1 minute).

Peterh replied on October 07, 2008 13:59 to the problem "Version 3.1 Scan Freezes" in Sunbelt Software:

Is the scan still freezing the on same location each time? Have you tried to turn off any other security software you have running then starting another scan?

John replied on October 06, 2008 13:20 to the problem "Vipre terminated unexpectedly" in Sunbelt Software:

I too have the problem of the Vipre service stopping. It seems to happen when my computer is idle for a while. I call Sunbelt and was told it was probably the Comodo FW Defense +. I deactivated Defense + but still have the problem. I'm getting really frustrated with Vipre. Has anyone found a real fix for this issue. Security software is pretty useless if it stops running.

Chordguy replied on October 04, 2008 09:31 to the question "Why can I not complete a deep scan" in Sunbelt Software:

I had to completely uninstall Comodo firewall for the problem to go away. Deactivating it would not work.

TimN replied on October 01, 2008 13:59 to the question "Counter Spy will not delete quarantined risks" in Sunbelt Software:

Hi Ishkennedy,

Thanks for posting. Please follow the instructions below to delete an item from quarantine.

Open CounterSpy,
Go to View > Manage Malware > Quarantine,
Select the threat you want to remove,
Click the "Delete from Computer" button

C:\Documents and Settings\All Users\Application Data\Sunbelt\AntiMalware\Quarantine
(NOTE: Application Data is a hidden folder, to view click on Tools > Folder Options > View tab > Check 'Show hidden files and folders' > Apply.)

*Note: for Vista users the location is: C:\ProgramData\Sunbelt\AntiMalware\Quarantine

If you need further assistance please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you. Please reference ticket id 001-00-245216

Thanks,
~Tim

RFSharpe replied on September 30, 2008 19:57 to the question "CounterSpy Setup Error: \\RMP.htm is not accessible" in Sunbelt Software:

Hey TimN...

The reinstallation of the program worked!

Thank you for your help in this matter!

TimN replied on September 30, 2008 15:38 to the question "CounterSpy Setup Error: \\RMP.htm is not accessible" in Sunbelt Software:

Hey RFSharpe,

Thanks for posting. I think it would be best to do a clean uninstall/reinstall of CounterSpy. Uninstall CounterSpy by using the Add/Remove programs located under the Control Panel. Just follow the directions below:

1. Click on the Start menu and click on “Control Panel”

2. Double-click “Add or Remove” Programs

3. Find “CounterSpy” in the list and click on it

4. Choose “Remove” or "Change" if remove is not available.

4. Restart your computer

6. Use the following link to reinstall CounterSpy:
http://go.sunbeltsoftware.com/?linkid...

7. Click on Download CounterSpy.

8. Choose Run and the install will start right after the file is downloaded.

** Make sure to disable any other security software’s active protection while running CounterSpy or this may cause a conflict, too.

If you have any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you. Please reference ticket id 001-00-245081

Thanks,
~Tim

TimN replied on September 30, 2008 13:29 to the problem "crash at startup - ntdll.dll related" in Sunbelt Software:

Hey Balance,

Thanks for posting. Let's do an uninstall/reinstall, but this time with a Sunbelt Personal Firewall cleaner.

1) Click on the Start button and go to Control Panel.

2) Double click on Add/Remove Programs.

3) Find Sunbelt Kerio Personal Firewall or Sunbelt Personal Firewall in the list of installed applications. Click on the Remove button.

4) If you did set a password then you will be asked to supply it before the firewall will uninstall itself.

5) Reboot Windows after the Firewall is uninstalled.

6) Now run the Sunbelt removal utility:
http://www.sunbelt-software.com/ihs/s...

7) Now install again:
http://go.sunbelt-software.com/?linki...

If you have any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you. Please reference ticket id 001-00-245039

Thanks,
~Tim

zetechman replied on September 29, 2008 05:00 to the problem "Version 3.1 Scan Freezes" in Sunbelt Software:

090925: Progress report - CS tech support asked for deep scan to be done in Safe mode - did this but scan still stalls.

Polly replied on September 27, 2008 14:55 to the problem "SBAMsvc.exe causing 100% CPU utilization" in Sunbelt Software:

We were having this same problem on a new Toshiba Qosmio laptop running Vista 64 bit. Went thru the settings and found a setting for CPU priority. Setting allows you to run the scan with low priority. Clicked the boxes for the 3 scan types and then rebooted system. No more CPU pegging.

jn5656 marked one of TimN's replies in Sunbelt Software as useful. TimN replied to the question "memory dumps since last upgrade".

jn5656 replied on September 22, 2008 13:36 to the question "memory dumps since last upgrade" in Sunbelt Software:

thanks problem was solved

auto85454 replied on September 22, 2008 01:59 to the question "Vipre crashed during a deep scan" in Sunbelt Software:

I am running on Vista and the problem is similar. x10 runtime error related to SBAMsvc.exe popup neer the end of 'Deep Scan'. My machine will then running very slow. All I can to is to reboot.

I disabled 'Rootkit Detection' and rescan seems O.K.

My other XP machines do not have such problem.

warsaw marked one of TimN's replies in Sunbelt Software as useful. TimN replied to the problem "counterspy won't initialize".