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Timothy Chin asked a question in Get Satisfaction on November 26, 2009 03:20:

Example of Fastpass Using Java

Is there any examples for getting Fastpass to work via Java?

I'm looking to add the fastpass cookie in to a request object so that when I visit the GetSat page, I will be logged in. Running the returned String (FastPass.url) in a browser works.

Timothy Chin replied on November 25, 2009 07:01 to the question "Fastpass library on Maven?" in Get Satisfaction:

Hmm, looks like its the hard way around.. And also, what license does the libraries come with?

And kudos for the instant (well, almost) reply!

Timothy Chin asked a question in Get Satisfaction on November 25, 2009 06:54:

Fastpass library on Maven?

Is the Fastpass libraries available on any Maven repository? Please say yes!

Timothy Chin replied on November 25, 2009 00:47 to the question "Performance problems between JIRA and Salesforce" in CustomWare:

Hi Jo-Anne,

Wireshark is a:

Wireshark is a free packet analyzer computer application. It is used for network troubleshooting, analysis, software and communications protocol development.

This program would help analyze whats going in and coming out from your server and would greatly help to see how long these calls take. Please do watch the introduction video on how to use Wireshark - http://media-2.cacetech.com/video/wir...

Unfortunately, I do not think that it would be possible to combine them all into one call as JIRA renders each field one by one. We will continue to work on this but the best solution for now is to have a quick and free line towards the Salesforce servers.

Cheers,
Timothy

Timothy Chin replied on November 24, 2009 09:29 to the problem "Unable to uninstall the Sharepoint connector for Jira" in CustomWare:

Hi Ritesh,

May I know if Ellen's reply got to you? Were you able to resolve your problem?

Cheers,
Timothy

Timothy Chin replied on November 24, 2009 09:21 to the question "Jira <> Salesforce Sync'ing on Summary, Priority; Sync Not Working From Jira > Salesforce" in CustomWare:

Hi Jalbino,

I am sorry that we missed out this question. I hope that its not too late to cover the questions that you post here.

Item 1. May I know how you replicate this problem as I cant. Is this during the initial creation of a JIRA issue from Salesforce?
Item 2: I was able to replicate this issue and raised a bug for this: http://greenhouse dot customware dot net/jira/browse/SFJIRA-54
Please feel free to comment on that issue.
Item 3: Can I confirm that you are moving data from Jira to SFDC?

then tried to use the “Sync to Jira” button in Salesforce to sync the Jira updates back into the SFDC Case.

Moving data from JIRA to SFDC requires that you setup the listeners while moving data from SFDC to JIRA requires that you setup S-Controls/Visualforce pages.

Hope to hear from you soon.

Cheers,
Timothy

Timothy Chin replied on November 24, 2009 07:57 to the question "Performance problems between JIRA and Salesforce" in CustomWare:

Hi Jo-Anne,

For every value in a JIRA custom field, a request is made to SFDC to retrieve the information. Im guessing that the requests to SFDC are the ones that are slowing the connection.

One way to diagnose is to enable Wireshark between your JIRA server and SFDC to see how long is each call.

Cheers,
Timothy

Timothy Chin replied on November 23, 2009 07:51 to the problem "Tab white shadow" in CustomWare:

Hi Sionic,

Sorry for the late reply.

As I am testing this, may I know which version of Confluence and the plugin are you using? Hope to hear from you soon.

Edit: I also cant seem to replicate the problem. May I know if you have setup a colour/theme?

Cheers

Timothy Chin replied on November 19, 2009 01:17 to the question "SF Case Comment Updates Not Seen In JIRA" in CustomWare:

Hi Ali,

May I know if you have made any changes to the plugin recently? Email support@customware.net with your latest logs so that we can further investigate the problem that you are facing.

Cheers,
Timothy

Timothy Chin replied on November 18, 2009 09:10 to the question "{date-data} does not show up until page has been saved" in CustomWare:

Hi Michael,

Yes. The Scaffolding macro works in that way in which the it does not save any page data until the page has been edited/saved once.

A work around would be to use the Linking Plugin in this manner:

{link-page:My Page|template=Template|parent=Home}Click here{link-page}.

This will allow the user to save the data and therefore make the Scaffolding macro useable. Hope this helps!

Cheers,
Timothy

Timothy Chin replied on October 07, 2009 09:08 to the question "Does this plugin work with JIRA 4.0?" in CustomWare:

Hi Dan,

Unfortunately, this plugin is not currently compatible with JIRA 4.0. We are still working on this and hope to make a release really soon.

Cheers.

Timothy Chin replied on September 02, 2009 01:27 to the problem "Synching error in Salesforce" in CustomWare:

Hi Alva,

Unfortunately, I am not able to determine the cause of the error based on the screenshot only. Can you please email your logs and custom field mapping to plugins[at]customware[dot]net and Cc a copy to me?

Cheers,
Timothy

Timothy Chin replied on August 27, 2009 10:19 to the problem "Synching error in Salesforce" in CustomWare:

Hi Vicki,

Do you mind if you further describe the error that you are facing? Please do include a couple of screenshots that shows the error that you are facing. You can also email us your logs and configurations at sfdc [at] customware [dot] net and CC me at timothy.chin [at] customware [dot] net.

Cheers.

Timothy Chin set one of Timothy Chin's replies as an official response to "Comment limitation from JIRA to Salesforce" in CustomWare

Timothy Chin replied on August 27, 2009 03:19 to the question "Comment limitation from JIRA to Salesforce" in CustomWare:

Hi Vicki,

Currently, all comments from the JIRA issue get synchronized to are not filtered by JIRA's Viewable By field. I have created an improvement request here - http://greenhouse.customware.net/jira....

Please feel free to comment and add additional information to that issue.

Cheers.

Timothy Chin set one of Timothy Chin's replies as an official response to "{Composition-Setup} {Deck....} problem with Confluence 3.0" in CustomWare

Timothy Chin replied on July 09, 2009 07:03 to the problem "{Composition-Setup} {Deck....} problem with Confluence 3.0" in CustomWare:

Hi,

Yes, we were indeed contemplating to release 2.3.3. :)

I have just released 2.3.4 - http://www.customware.net/repository/...

Please give it an hour or so from this post to be updated and shown @ http://www.customware.net/repository/....

Cheers!

Timothy Chin replied on July 08, 2009 03:47 to the question "Jira portlet does not show within {card} macro in IE, Firefox" in CustomWare:

Hi Lokesh,

Thanks for brining this up to us. However, can you please further help us by providing us some extra information to help us replicate & debug your issue?

* A sample of your content (wiki markup) which can replicate the error on your side
* Which version of browsers, Confluence and plugin are you using
* Latest Confluence logs - http://confluence.atlassian.com/displ...

Hope to hear from you soon.

Timothy Chin replied on July 02, 2009 04:04 to the problem "{Composition-Setup} {Deck....} problem with Confluence 3.0" in CustomWare:

Hi there,

Version 2.3.3 of the plugin has been released which applies the fix as recommended here. Please click on the link below to get to the main page.

http://www.customware.net/repository/...

Timothy Chin set one of Timothy Chin's replies as an official response to "2.0rc1 under Confluence3beta-r3 generates NPE on Issuer Creation password entry" in CustomWare