Tina Marie Colombo's dashboard

The high definition channels haven't worked for us for quite some time. Yesterday was the second time someone came to try to solve the problem. He determined that the issue was in the outside line and that someone would have to come back out. After he left we realized that our cable did not work. At that point, we called Comcast, and we were told someone would be out "ASAP." Four hours later, after no one had come (and we put off our plans for the day), we called back. We were told someone would call back to give us a window. Three hours later, after no one had called, we called again. We were told (again) that someone would call us back. No one called. We spent the entire day sitting at home rather doing what we had planned (we actually had someone watching the kids, too). We spent HOURS on the phone with Comcast... and we "disconnected" several times. I called again this morning, and after waiting on hold for 25 minutes only to be disconnected and another call (which was well over an hour) I am AGAIN waiting for someone to allegedly call me back. From what I understand, no one can come until Wednesday. At this point, I am wondering if I should send a bill to Comcast for
A) the cable service for which I am paying but am not provided.
B) for my and my husband's time.
C) for yesterday’s childcare.
The most frustrating thing is that it seems the only training Comcast gives their representatives is telling them to say, "I'm sorry about that."

Last week, I called to find out how to eliminate PMI on my homeowners loan. I was informed that my loan to value (LTV) had to be at 75%. However, through my own investigation, I learned that the Homeowner's Protection Act (HPA) of 1998 explains that PMI can be canceled, upon request, when the homeowner reaches 20% equity in his/her home. It also states that PMI must be automatically terminated when 22% equity is reached. Requiring 25% equity is in violation of the HPA of 1998.
The HPA of 1998 also requires that lender provide those paying PMI with information annually concerning cancellation of PMI, along with contact information. I do not believe I have ever received this information.
Failing to provide the yearly mandated information regarding PMI cancellation and refusing PMI cancellation with equity under 25% has seemingly helped Wells Fargo to unlawfully collect additional PMI from its customers. Fortunately for Wells Fargo, the those homeowners who cannot afford a 20% down payment also cannot afford legal fees to protect themselves.

When I went to a new contract, I got a new phone - the Juke. It's already been replaced twice due to issues. They won't give me a different type of phone (I was even willing to take an older & cheaper one - as long as it worked) unless I have to replace it 3 times in 90 days. Although the Juke was only released about 10 months ago, Verizon is now giving it away with a new contract, so they must know it is not all it was deemed to be when I had to pay for it. Stupid me: I could've gotten an enV for the same price as the Juke when I got it in November. Why can't they just admit it's not a good phone? Each time it's been replaced, I've had to re-purchase my ringtones, too. Double drats!

BOO!

My husband's cousin is getting married in Disney World, and I thought it'd be nice to get him and his future wife some personalized and dated stuff from Disney. I ordered several things, one being a photo album. What I received was not the item as described on the site (it was supposed to be embossed, as per the picture and description, but it was screened). It just looked cheap, and not like something I’d give as part of a gift. Since I was not happy with the item, I wrote Disney Guest Services, explaining how and why I was dissatisfied. The most disappointing about the whole thing was the pre-packaged response I got back:

“Dear Disney Guest,

Thank you for your recent correspondence.

We appreciate the fact that you took the time to convey your thoughts to
us. The Walt Disney Company prides itself in providing quality
entertainment and merchandise for all and we will continue to make every
effort towards achieving that goal.

We look forward to hearing from you in the future.

Sincerely,
Vinny
The DisneyShopping.com Team”

I thought Disney prided itself for its superior customer service, but I don’t even think “Vinny” ever read my email. I’ve spend several hundred dollars on Disney.com the past couple of months, but I will not be buying there again.

This is what I should have received:


But this is what it looked like: