Ben Francis's dashboard

i have the same problem as cool person and tatianna. should i email you too?

hi coolperson and tatianna, can you please send me your dxdiag at help@vivaty.com? to do this, type in "dxdiag" in the start menu dialog box, then save the file locally. thanks!

tatiana, can you please send us your dxdiag at help@vivaty.com? to do this, type in "dxdiag" in the start menu dialog box, then save the file locally. thanks! – heidiperry, on June 28, 2008 19:36

i have the same problem too

I have the same problem on AIM 6.8

Hi Ben,

Sorry to keep you waiting. I actually don't see your dxdiag information in our Help queue. Would you mind sending it one more time, please, so we can investigate? If I don't see it come through, I'll contact you directly to make sure we get it. – MarkH, on June 16, 2008 16:09

I've submitted my dxdiag data to Vivaty via email but still not received a reply, are engineers still working on this problem?

Hi guys,

First off, sorry about the email problem. We were upgrading a server, and it looked like it was bouncing some of our help inquiries. That should be fixed, so please let me know if you have any other questions.

The D3DERR error (such an unfriendly looking error!) could mean several things. First off, we're upgrading that message in the next version, so it should get much easier to understand. More importantly, we're releasing some fixes so you won't see it period. :)

But until then, to help us troubleshoot, can you please send us some more info? The best way you, as beta testers, can help us out is by sending us your graphics info. Here's how:

1) Go to "Start" and in the command area, type "dxdiag". This will open the DirectX Diagnostic Tool.
2) At the bottom of the tool, click the "Save All Information" button. It'll create a txt file with hardware and driver information. Please email that to help [at] vivaty [dot] com, with the subject line "dxdiag".

We'll use that to contact you individually with follow-up questions and fixes.

There's no personally identifiable information in there, so nothing to fear. That info will help us make sure we're providing the right support.

While this isn't a be-all end-all fix, it'll help us fix these on an individual basis. So if you consistently experience this problem, try the steps above, and we'll tackle it together!

Thanks for your help!

Mark

Same problem here.

I've just installed XP, Service Pack 2 and IE7 to test out Vivaty Scenes and I get an error after installation of the player when it tries to load a scene - "Error creating device: D3DERR_INVALIDCALL"

I've tried re-installing the player but I get this error every time I load an X3D scene and it crashes IE7.

My emails to help at vivaty.com are not getting through either:

500 Internal Server Error
"|/usr/local/rt3/bin/rt-mailgate --queue Beta-Users --action correspond --url http://rtapp1.mediamachines.com/"... Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old