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Tassie started following the problem "Unable to update security definitions" in Sunbelt Software.

ub started following the problem "Unable to update security definitions" in Sunbelt Software.

A comment on the problem "Unable to update security definitions" in Sunbelt Software:

I installed a free download manager / accelerator and it solved the download problems. I was able to downloaded v2.5.1043 and then the update to definitions as described in another post. It now works fine, and so does my computer again. – Aaron, on July 26, 2008 15:57

Bob replied on July 26, 2008 10:19 to the problem "Unable to update security definitions" in Sunbelt Software:

I have the same problem and am now updating to v.2.5.1043 from v2.5.1040. However when I tried to update from v2.5.1040, it says "most recent software updates installed." Why is that is v.2.5.1043 is out?

Bob started following the problem "Unable to update security definitions" in Sunbelt Software.

Aaron replied on July 24, 2008 05:07 to the problem "Unable to update security definitions" in Sunbelt Software:

I have the same problem. I've tried to download the file several times, but it hangs at random amounts of completion somewhere below 100%. Very odd?

lamar started following the problem "Unable to update security definitions" in Sunbelt Software.

Michael started following the problem "Unable to update security definitions" in Sunbelt Software.

Neil started following the problem "Automatic Updates Not Working" in Sunbelt Software.

Neil started following the problem "Unable to update security definitions" in Sunbelt Software.

TimN replied on June 25, 2008 22:48 to the problem "Automatic Updates Not Working" in Sunbelt Software:

Tom,

You can try setting the automatic update to update 1 hour ahead of your current time to watch and see if the update initiates.

Tom replied on June 25, 2008 22:45 to the problem "Automatic Updates Not Working" in Sunbelt Software:

My PC is "on" 24/7. The monitor sleeps and the hard drives spin down after 60 minutes, but it does not go into sleep or hibernation mode. I have an automated backup which runs at 2300. Based on this, should the CounterSpy auto update run, or not? Suggestion?

TimN replied on June 25, 2008 22:31 to the problem "Automatic Updates Not Working" in Sunbelt Software:

Hi Tom,

thanks for the post! CounterSpy automatic updates will NOT run if your computer is in a sleep, standby or hibernation mode. You can either turn hibernation off or simply reschedule CounterSpy to update at a different time. The automatic updates should also be scheduled at least an hour prior to the scheduled scans.

Also, if CounterSpy does update at 1am and then we release an update at 8am CounterSpy will show the definitions as being out-of-date until you manually update or the next scheduled update occurs.

If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.

Thanks,
~Tim

Tom reported a problem in Sunbelt Software on June 25, 2008 21:40:

Automatic Updates Not Working

I am running CounterSpy V 2.5.1043. The Automatic Updates property is ON. However, CounterSpy does not seem to download definition files unless I do it manually.

Assistance, Please.

Thank You

Tom replied on June 25, 2008 21:33 to the problem "Unable to update security definitions" in Sunbelt Software:

Thanx!

TimN replied on June 25, 2008 20:33 to the problem "Unable to update security definitions" in Sunbelt Software:

Hi Tom,

Thanks for posting. You will need to update to version 2.5.1043, first.

Use the following link to download the latest version:
http://go.sunbelt-software.com/?linki...
Save this file to your desktop and then double-click the installer file to install CounterSpy v2.5.1043 Please make sure that all other security applications are shutdown or disabled before installing CounterSpy v2 to avoid potential conflicts during the installation.

If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.

Thanks,
~Tim

Tom reported a problem in Sunbelt Software on June 25, 2008 19:39:

Unable to update security definitions

When I start a security file definitions update, it goes verrrry slowly, and ultimately hangs after about 20 minutes. It takes Task Manager to end it. Can you help, please?

Yesterday, when I attempted to open counterspy, it hung on the loading common libraries. Did an uninstall/reinstall, and this definitions update problem began when I first attempted to bring CounterSpy back up to current versions. V 2.5.1032, definitions 569