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A comment on the problem "Wheres my bag?" in Timbuk2:

Hey, fw190bvi: You might want to start a new topic. The Timbuk2 folks are super helpful, but they may not see your problem tacked at the bottom of this one. Give it a shot! – Eric Suesz, on June 11, 2008 05:59

fw190bvi replied on June 11, 2008 01:07 to the problem "Wheres my bag?" in Timbuk2:

i still havent gotten my bag either. I ordered a custom pattern strap with it, but it was NOT a custom bag. my order number: 5154041, only shows up as the strap that was delivered already. no word of my bag on the UPS tracking info.

I posted something about a week ago, and got a response a few days later, telling me to email customer service...which i did and still haven't heard back from yet. i ordered the bag on May 31st, this is ridiculous

i have to say, for as many great things as i heard about this company, and for the price paid for these bags, im very disapointed in this customer service

A comment on the problem "Wheres my bag?" in Timbuk2:

Sweet - fixed in about 30 minutes. – Eric, on April 18, 2008 01:33

Eric replied on April 17, 2008 23:58 to the problem "Wheres my bag?" in Timbuk2:

I ordered a bag on Sunday night, and UPS still hasn't picked up on it...

Order #5148293

Niki replied on April 17, 2008 19:08 to the problem "Wheres my bag?" in Timbuk2:

Thanks for the reply! You should give me lovely free things to make me happy. Just kidding! I still love your company and its products :D

Chloe's Dad replied on April 17, 2008 19:05 to the problem "Wheres my bag?" in Timbuk2:

Yes the 7 digit order number will bring up the tracking info once the shipment hits a UPS hub. We are working with UPS to have an email sent to you when your order ships but haven't gotten that up and running yet. I agree a week is too long for an order to get out. It normally doesn't take more than a day or two so I'm looking into what happened there.

Niki replied on April 17, 2008 18:41 to the problem "Wheres my bag?" in Timbuk2:

it would have been nice to receive a UPS shipping number and not just the order number. I didnt know that searching for my order number would eventually take me to the UPS site.

I entered my order number on your tracking page earlier and was getting errors on the ups site...thinking DUH its using the 7 digit order number..

This is somethign you might want to change in the future.

My bag should arrive on monday...didnt know that it would take a week to ship. A bit to slow for my taste!

A comment on the problem "Wheres my bag?" in Timbuk2:

Now can you find my order? It's #5147640 (ordered April 9th) and the order tracking site keeps telling me there's no information available. – John, on April 17, 2008 17:45

Chloe's Dad replied on April 17, 2008 04:30 to the problem "Wheres my bag?" in Timbuk2:

I just tracked it and it's scheduled for a 4/21 delivery. I hope this helps!

themsie replied on April 17, 2008 04:23 to the problem "Wheres my bag?" in Timbuk2:

had already done that, sadly, bikeguy. still not shipped. le sad.

bikeguy replied on April 17, 2008 04:20 to the problem "Wheres my bag?" in Timbuk2:

Find your confirmation e-mail that confirms your order and find the order number. Go to the customer service section and find the link " Track my package" In the section that lists the order number enter it. After you click on it you should be sent to the ups tracking information page telling you where your package is. I had to this because I never got a e-mail from them as well telling me that my Bag that I spent a fortune on was already shipped out

piroko replied on April 17, 2008 03:15 to the problem "Wheres my bag?" in Timbuk2:

My friend and I ordered last week. I got confirmation email on Friday morning but she still hasn't yet. We are both concerned...

Trent started following the problem "Wheres my bag?" in Timbuk2.