tulip's dashboard

I do not have an account with you. I have tried to eliminate all correspondance from your company, but as my question states, despite my efforts, they do not stop.

Are you suggesting by "bug" that it is just a random coincidence that the same exact thing is happening to my mother and to me? We live in different states and obviously have different email accounts. When we each click "Unsubscribe" at the bottom of each email from you, nothing happens - i.e. we continue to receive unwanted emails from you? And when we both click on Notification Settings, we are taken to an error page?

It seems highly unlikely that we are the only 2 (non) customers who are experiencing this problem. And since it is exactly opposite of what you espouse in your Privacy Policies, doesn't it seem like something worth looking into?

I am waiting for someone "to take the opportunity to look into this specific issue." In your FAQ's "Unsubscribe 100%" is one of several similar questions. So, even if this is not a malicious, manufactured scheme applied to the masses, my mom & I are certainly not the only fluke "customers" to deal with this frustration. You are "certain"? this is not a general issue affecting all customers? How about just to the ones who opt not to subscribe and instead try to eliminate your spam?

Forgive my frustration, all I have received from your "help@geni.com" is confirmation of my query. And I just want this invasion to stop.

Noah, I appreciate you taking the time to reply to my question -- but did you read my question?

I have tried - UNSUCCESSFULLY - to unsubscribe from your emails. My mother has tried as well.

When I click on "Account" or "Notification Settings", I am taken to an error page.

Pictures were attached in my initial question and are attached again here.

I don't think it's right to state in your privacy policies that you will not do something and then do it.

Based on your recommendation, I have contacted help@geni.com. However, you (and everyone at your company) should be aware of the user experience you are providing. Certainly your practices and policies do not match.

thank you,
Rebecca