Martin's dashboard

I still have no connection. Is there anything I can do to help with this issue? – Martin, on June 04, 2009 15:08

1. My ISP is T-Online Germany, it is a nation-wide ISP so I don't know which city to give.
2. The IP addresses are 75.101.148.71 for www.rescuetime.com
and 64.34.167.26 for api.rescuetime.com – Martin, on May 28, 2009 18:26

Seems my installation of RescueTime is unable to reach the RescueTime servers for 5 days now.
I run version 2.0.0.576 and the status always says: "The RescueTime servers are down for maintenance. RescueTime will automatically retry."
No proxy settings and internet connection is working.

There seems to be a problem with standby mode. I just rechecked the details for a few days I was commuting and on nearly all of them the new beta logged whatever app was open before going to standby for the whole time until I resumed work on my laptop.
I am running Windows XP SP3, current version of RescueTime is 2.0.0.533.

From my data this seems to have started on April 2nd. The last day with working standby detection was March 27th for me. The days in between I worked from home without using standby.

It seems that this does not happen all the time. Yesterday I had time reported for "explorer.exe" and also for "Windows Explorer" – Martin, on March 24, 2009 07:31

The new client seems to log the applications differently, e.g. I now get "outlook.exe" instead of "MS Outlook". Is this expected or is there a bug somewhere?
Besides that I haven't noticed any problems on my machine sofar.

For me the fix worked also for the 9.0.124 release of flash but thanks for pointing out the new flash release.
So far everything seems to be fine in Firefox - although I use Chrome now most of the time where the problem did not arise anyway. – Martin, on October 18, 2008 04:47

Jovi Juan - that is a known bug in Firefox/Flash.
See this thread http://getsatisfaction.com/rescuetime... – Martin, on September 03, 2008 07:58

Sorry for being inactive for such a long time, I just wanted to give you an update on the issue. I still experience high CPU usage when viewing the dashboard.
I tried to identify when it works and when it won't. My observations so far are that most of the time a "stand-by / wake-up" cycle leaves my laptop (ThinkPad T43p running WinXP) in a state where it works. As soon as I start some media app (iTunes, WindowsMediaPlayer, even youtube or other sites that embed flash-players) the cpu usage of firefox goes up (only when the dashboard is displayed).
btw. interesting enough a full restart leaves the laptop in a state where it does not work. So I guess something in stand-by/wake-up is broken on my Laptop - and that error somehow counters the other problem.

As I workaround I disabled/minimized some of the graphs on the dashboard and that helps a lot (especially disabling the Score-graph). I'm down to 10% CPU usage with only "Time Spent", "Goals" and "Apps&Sites" active on the dashboard.

I inspected the firefox process in ProcessExplorer (Tool from Sysinternals) and extracted the following stack information:

ntkrnlpa.exe!KiDispatchInterrupt+0x7f
ntkrnlpa.exe!MmIsNonPagedSystemAddressValid+0x93
ntkrnlpa.exe!NtFreeVirtualMemory+0x59bf
ntkrnlpa.exe!NtFreeVirtualMemory+0x62c7
ntkrnlpa.exe!KeReleaseInStackQueuedSpinLockFromDpcLevel+0xb14
ntdll.dll!KiFastSystemCallRet
kernel32.dll!VirtualQuery+0x15
kernel32.dll!SetThreadContext+0x44
kernel32.dll!SetUnhandledExceptionFilter+0x2b
NPSWF32.dll!native_ShockwaveFlash_TCallLabel+0x743d
xul.dll!JVM_StartupJVM+0x1cb5
MSCTF.dll!TF_UninitSystem+0x9dc

Of course the stack info doesn't look the same all the time, but when the CPU usage is high than most of the time
kernel32.dll!SetUnhandledExceptionFilter+0x2b
NPSWF32.dll!native_ShockwaveFlash_TCallLabel+0x743d
is somewhere near the bottom.
Don't know if this helps.

Strange. I just checked again and today the dashboard works like a charm (CPU <5>ll keep an eye open if some weird combination of actions triggers that cpu usage again.

There actually is an indication in the dashboard when the last upload was received.
Have a look on the right side just beneath the buttons (dashboard, list view etc.).

Yes, there actually are lots of errors like that and also some that say:
Error: Object reference not set to an instance of an object.
Attempting to create a new log file