Tina's dashboard

Tina replied on November 25, 2009 10:39 to the idea "no sound on itv3 stream" in TVGuide.co.uk:

Hi Clive,
I must've been a temporary issue, as the stream is working fine now. I will keep an eye on it.

Apologies for any inconvenience and thanks for the feedback,
Kind Regards
Tina

A comment on the problem "Numerous Problems with iPhone/iPod Touch application" in TVGuide.co.uk:

Hi Helstononline,
The updates have been submitted to Apple and, once cleared, a new version of the app will be available.
Thanks for your valuable feedback

Kind Regards
Tina – Tina, on November 25, 2009 10:38

Tina replied on November 23, 2009 10:49 to the problem "Help please" in TVGuide.co.uk:

Hi Karen
Apologies for the delay in getting back to you. You should find the TV streaming is back to normal now, as of yesterday afternoon. Unfortunately, it took us longer than expected to rectify the technical issues.
Sorry for the inconvenience and hope you continue to enjoy using the site.

Kind Regards
Tina

Tina replied on November 22, 2009 12:36 to the problem "streams not working" in TVGuide.co.uk:

Hi David and Phil,
We apologise for the delay but we're currently working to fix this problem within the next couple of hours.

Sorry for the inconvenience, normal service should resume later today.

Kind Regards
Tina

Tina replied on November 19, 2009 15:54 to the problem "Numerous Problems with iPhone/iPod Touch application" in TVGuide.co.uk:

Hi Doive,
Many thanks for your feedback. These changes will be implemented in the updated version of the iPhone app, which we have submitted to Apple and should be available shortly.

Many thanks for your patience,

Regards
Tina

Tina replied on November 15, 2009 15:52 to the idea "film filter" in TVGuide.co.uk:

Hi Pu55ycat
There is a Film filter on the homepage listings grid. Just click on the 'Film' tab at the top of the listings.
Also, if you click on 'Upcoming Films' on the top menubar, films showing on your selected channels will appear.

Kind Regards
Tina

Tina replied on October 28, 2009 15:01 to the idea "Auto setup for different VirginMedia TV packages" in TVGuide.co.uk:

Hi Jane,
Thanks for your feedback!
With regards to adding new channels, thanks for your suggestion, I will look into whether we can obtain the data for them.

As for the Virgin packages, to keep the format of the website simple and not confuse people, we have laid it out according to platform, rather than the different packages each platform supplies. If we broke it down into packages, we would have to do the same for Sky/Bt etc. So there is one grid for Sky users, one for Freeview, Tiscali etc. The Virgin one is available here: http://www.tvguide.co.uk/?systemid=2&...

I hope this helps.

Kind Regards
Tina

Tina replied on October 19, 2009 10:10 to the problem "Gorey Saw Advert." in TVGuide.co.uk:

Hi K,
Our apologies for the graphic content of this advertisement. We do not personally check each advert before it goes up on our website, but your feedback has proved there is a need for us to monitor them.
Many thanks for your valuable comment.

Kind Regards
Tina

Tina replied on October 06, 2009 10:52 to the idea "Quest" in TVGuide.co.uk:

Hi Phil,
Quest was added to the Freeview TV listings, you can also add it to your personalised listings by selecting it from the drop-down menu at the bottom of the homepage.

Kind Regards
Tina

Tina replied on September 23, 2009 15:46 to the problem "Computer Resources Issue" in TVGuide.co.uk:

Hi Andy,
Apologies for the inconvenience being caused by our advertisment. It is due to end at 9pm tonight, when the site will go back to its normal format.
We are attempting to speed up the site by updating our servers, and appreciate your valuable feedback.

Once again, sorry for the sluggishness.

Kind Regards
Tina

Tina replied on September 19, 2009 17:09 to the question "two quick questions" in TVGuide.co.uk:

Hi Paul
You can get automatic email alerts for new series and TV highlights. If you go to the New Series or Highlights pages, you will see a field at the top where you can enter your email address to set this up.

KInd Regards
Tina

Tina replied on September 19, 2009 17:07 to the idea "save time" in TVGuide.co.uk:

Hi G
The time grid on the left-hand side of the homepage allows you to click on the day you want to view without having to scroll through the listings to get there.
I hope this has been of help.

Kind Regards
Tina

Tina replied on September 19, 2009 17:05 to the question "Money before Quality" in TVGuide.co.uk:

Hi Jim
Apologies for the late response. BT vision is a new TV box like Sky and we were aiming to educate the public about having a choice between Sky, BT and Virgin by making them aware of this new offering on the market.
TVGuide.co.uk is funded by ads, and we pick the best, most relevant ones that we feel would benefit our users.
Hopefully, it is not interfering with the grid or infringing on the user experience, but if you feel it has done on this occasion we sincerely apologise. Thank you for your valuable feedback and we will continue to take it on board for future amendments to the site.

Kind Regards
Tina

Tina replied on September 09, 2009 11:11 to the question "The Style Channel listings" in TVGuide.co.uk:

Hi Emily,
The Style channel is now called Home, you should be able to view it on our 'Popular' and 'Sky' listings grid.

Kind Regards
Tina

Tina replied on September 08, 2009 16:09 to the idea "Flash Ads" in TVGuide.co.uk:

Hi Alan,
Apologies for the delay in responding. The offending advert was removed as soon as we were made aware of the problem. We are currently working on a more permanent solution to this issue.
Many thanks for alerting us to the matter.

Kind Regards
Tina

Tina replied on September 08, 2009 16:07 to the problem "Misuse of Adverts" in TVGuide.co.uk:

Hi Jeremy
Apologies for the delay in responding. The offending advert was removed as soon as we became aware of the problem. We are currently working on a more permanent solution to this issue.
Many thanks for bringing it to our attention.

Kind Regards
Tina

Tina replied on September 08, 2009 16:05 to the problem "TV channels now obscured by advertising" in TVGuide.co.uk:

Hi Catherine
Apologies for the delay in responding. The offending advert was removed as soon as we became aware of the problem and we are now looking at a more permanent solution to this issue.
Many thanks for alerting us to the matter.

Kind Regards
Tina

Tina replied on September 08, 2009 16:03 to the problem "unable to show 9hrs of progs" in TVGuide.co.uk:

Hi Syvia
We apologise for the delay in resolving these browser compatability issues. I wanted to let you know we are currently working on this problem and aim to fix it as soon as possible.

Kind Regards
Tina

Tina replied on September 07, 2009 15:00 to the problem "Too much info in tv show synopsis" in TVGuide.co.uk:

Hi nitpicker,
We will take this into consideration when making improvements to the site, thanks for your valuable feedback.

Kind Regards
Tina

Tina replied on June 18, 2009 14:37 to the idea "Then & Later feature" in TVGuide.co.uk:

Hi Tim
Many thanks for your useful suggestion. We are currently working to incorporate as many new features as we can into an updated version of the app which will be released in the near future.

Kind Regards
Tina