Umatter2Charter's dashboard

Umatter2Charter replied on October 12, 2009 17:57 to the problem "Charter Communication Just Doesn't Care About Customers" in Charter Communications:

There are no plans for Charter to be bought out Xenaholic, but if you have a specific issue would would be more than happy to help you out

A comment on the problem "Charter Communication Just Doesn't Care About Customers" in Charter Communications:

Mr. Reynolds that is definitely a problem and something that should be corrected. Are you still having this issue? If some I would like to help you take care of this. – Umatter2Charter, on August 21, 2009 01:47

Umatter2Charter replied on August 19, 2009 21:08 to the problem "Charter Communication Just Doesn't Care About Customers" in Charter Communications:

There is a process in place to where the information should be notated in your account. If that isn't happening once again I do apologize. It is our policy that everytime you speak with once the conversation is notated.

A comment on the problem "Charter Communication Just Doesn't Care About Customers" in Charter Communications:

AGN we do apologize about that. If there is anything we can do please let us know. – Umatter2Charter, on August 19, 2009 20:20

Umatter2Charter replied on July 14, 2009 19:32 to the problem "Ask your employee what happened to the equipment after he picked it up!" in Charter Communications:

Lisa sorry to hear about that. If you can email us at Umatter2Charter@chartercom.com we can definitely see what we can do.

Umatter2Charter replied on June 30, 2009 17:43 to the question "Customer Rep lied!" in Charter Communications:

I do apologize. I honestly hope it was just a mistake on the part of the agent. When you make an online payment it does take about 2 business days to post onto your account. To be able to watch PPV immediately the payment does not to be made over the phone. Once again I do apologize for your inconvenience and if you have any questions in the future feel free to email us a umatter2charter@chartercom.com

Eric Ketzer replied on March 13, 2009 21:46 to the problem "Ask your employee what happened to the equipment after he picked it up!" in Charter Communications:

Hello Jennifer,

My name is Eric Ketzer, and I am a manager at Charter Communications. I very sorry that you are having difficulties getting the equipment removed from the account. I can definitely fix that and clear the collections.

Please e-mail me at Umatter2Charter@chartercom.com, so I can resolve this for you.

Thanks, Eric

Eric Ketzer replied on February 18, 2009 21:38 to the problem "Charter Communications are trying to steal money from me." in Charter Communications:

Hello,

My name is Eric Ketzer and I am a Manager at Charter Communications. I am sorry to hear that the old account has been turned over to a Collection Agency. Please e-mail me your contact number to Umatter2Charter@chartercom.com, so I can look into this matter for you.

Thanks, Eric