unwesen's dashboard

I had the exact same problem. I don't want to rant about it here, though, I just want to drive one point home: treat a user's data as sacrosanct.

Stevo, your response made me angrier than the issue itself. I understand bugs, I'm a software engineer myself and have produced a few. Some of them were painful to my users.

A statement that suggests that the user may not have understood the feature and that bugs happen whatever you do is just not an appropriate response when it comes to situations where your bugs destroyed/messed up huge collections that take weeks or months to restore. Marking your response saying that you're happy is then just cynical.

In my particular case, I actually understand why you didn't catch the errors that occurred - there would have been opportunities to correct them, but the circumstances were somewhat obscure. I have a lot of understanding for the fact that the bugs existed.

Your attitude, on the other hand, I cannot muster any understanding for.