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vapple set one of vapple's replies as an official response to "Frustrated in Raleigh" in Homeplace Group

vapple replied on January 06, 2009 16:43 to the question "Frustrated in Raleigh" in Homeplace Group:

Thank you for your inquiry. Depending on the type purchased, please call me at 1-800-823-4233 and we can walk you through it.

The Pro-Glides should have come with instructions, but the 4" steel models do not have instructions, since it is pictured on the website. Just let me know. Thanks-- Val

vapple replied on January 01, 2009 17:25 to the question "The screw bolts are too skinny" in Homeplace Group:

OOPS. You must have an older style sofa. No problem, just email us at support@homeplacegroup.com and request replacement T-Nuts. By changing out your t-nuts underneath, your new legs will fit. Hope that helps, just let us know. Happy New Year!

vapple replied on December 17, 2008 15:57 to the problem "Do not use this company!" in Homeplace Group:

We did not tell you because you are not Edwin McCampbell, we spoke to him on the telephone and we explained your concerns voiced here. We don't get many comlaints, so after speaking to Ron and the Doctor, it was easy to figure who "vrexy" is representing.

However, sometimes these situations can become awkward if we provide information to the nurse, girlfriend or wife.

We have had situations in the past where a spouse is not aware of purchases; for instance, purchasing a bed for a girlfriend and the wife wants to know the address. We simply stay out of such situations.

vapple replied on December 17, 2008 15:31 to the problem "Do not use this company!" in Homeplace Group:

Original Transaction

Date
Type
Status
Details
Gross
Fee
Net

Nov. 14, 2008
Payment From EDWIN MCCAMPBELL
Partially Refunded
Details
$169.00 USD
-$4.36 USD
$164.64 USD

Related Transaction

Date
Type
Status
Details
Gross
Fee
Net

Dec. 11, 2008
Refund
Completed
...
-$84.50 USD
$2.03 USD
-$82.47 USD

Transfer to:
EDWIN MCCAMPBELL

vapple replied on December 17, 2008 15:29 to the problem "Do not use this company!" in Homeplace Group:

In fact, the refund was processed on Dec. 11.

vapple replied on December 10, 2008 16:37 to the problem "Do not use this company!" in Homeplace Group:

Your name is not personal information referred to elsewhere. Personal information would be address, telephone, credit info. We just need your name so we could certainly look it up to help. Thanks

vapple replied on December 10, 2008 14:40 to the problem "Do not use this company!" in Homeplace Group:

Thanks for getting back to us. But once again, I have no idea who "vrexy" is nor what the case is about. Mr. Ron Matzick may have submitted the paperwork as he usually does, but it may have gotten kicked-back for cause. I'm not sure but the snippet of info you provided above omits a lot of information regarding your case.

I'm confident because the process is usually a simple one, i.e. -- if we ship out the incorrect item, we will correct it. But if the customer orders the incorrect item, we must follow the published return protocol.

I'm not sure why you are being evasive, just let me know. -Val

vapple set one of vapple's replies as an official response to "Do not use this company!" in Homeplace Group

vapple replied on December 10, 2008 01:38 to the problem "Do not use this company!" in Homeplace Group:

We use Get Satisfaction as an additional tool to assist customers in all matters of service. Without knowing who you are or what you ordered, I could comfortably state that as a matter of policy, if we ship out a wrong item, we will immediately ship-out the correct item.

However, this level of service does not apply to situations wherein the customer orders the wrong item-- either by shopping cart or over the telephone. If you request a particular item by SKU or name, provide payment information, we will ship out what was ordered.

At times, we have had customers who have ordered the wrong item and admitted their mistake. We have always resolved those situations amicably and to the customer's satisfaction.

We have been in business over forty years now and can attribute our longevity in serving important needs for people everywhere and would not be able to survive if we provide customers with poor service or ignore them. We also have policies regarding returns, terms and conditions which may be viewed at http://www.homeplacegroup.com/terms.htm

Having established protocols allows us to continue in business effectively for future customers. Should you feel you have been wronged, you have every right to contact the BBB; we would certainly and graciously work with them in arriving at a solution.

Without having additional details, there is not much else I can do for you now. Please contact us at support@homeplacegroup.com and supply your name and the nature of the order. We do not refuse customer service to anyone, but we have rules to follow and hopefully we can resolve your situation for you. Just let us know-- Val

vapple set one of vapple's replies as an official response to "I need replacement screws for a lexington daybed off white color" in Homeplace Group

vapple set one of vapple's replies as an official response to "Falling Through The Frame!" in Homeplace Group

vapple replied on December 02, 2008 03:06 to the question "Falling Through The Frame!" in Homeplace Group:

Thank you for your inquiry. We'll need to talk to you to discuss these needs as there are several solutions to this set-up. Please call Ron or Val @1-800-823-4233 during regular working hours or email support@homeplacegroup.com with your contact number. Thanks

vapple replied on November 29, 2008 21:49 to the question "can't unscrew the sofa legs" in Homeplace Group:

Thank you for your inquiry. Can you see the screws inside the sofa leg holes to see what type of screwdriver to use. They simply may be in very tight or old and corroded. Take a look with a flashlight to see inside the holes. Just let me know. Thanks-- Val

vapple replied on November 27, 2008 01:24 to the problem "Refund never received." in Homeplace Group:

Sorry for delay in getting back to you. Found your paperwork and grabbed someone in accounting before they left for Thanksgiving. You should have already received your refund email that alerted you to completion.

Thank you for notifying us, sorry for the glitch and have a great Thanksgiving day.

vapple set one of vapple's replies as an official response to "Sofa Legs" in Homeplace Group

vapple replied on October 20, 2008 11:21 to the question "Sofa Legs" in Homeplace Group:

Thank you for asking; this is a question we often get. Most legs can be removed and replaced with the size you want. Shorter legs for when the sofa is too high and longer legs for when it is difficult to get up off your couch. Longer legs are useful when moving from hard floors to carpet as well. Please go to http://www.legdaddy.com/ for additional details. Hope that helps you out.

vapple replied on October 20, 2008 11:14 to the question "Compare Hospitality Bed Rails to Standard Bed Rails" in Homeplace Group:

Thank you for your inquiry. The Hospitality Wood Bed Rails are taller, stronger and when purchased with a center support, as a package come with a Ltd. Lifetime Warranty. Hope that helps, just let us know.

vapple set one of vapple's replies as an official response to "*&%#ing movers & my bed rails." in Homeplace Group

vapple replied on October 12, 2008 01:32 to the problem "*&%#ing movers & my bed rails." in Homeplace Group:

Thank you for your inquiry. The center rail is not currently available as supplied by original manufacturer. However, we do carry the King size Powerlift center support system which would offer the same or better support. Please go to or click on http://www.bedframeparts.com/powerlif... for details. Hope this helps, just let us know. Regrds-- Val