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Krien Dawson marked one of G's replies in Mountain Cycle as useful. G replied to the problem "CRACK ON MY FURY'S SWINGARM".
Krien Dawson reported a problem in Mountain Cycle on June 22, 2009 08:18:
Europe ShippingJust a heads-up regarding Shipping: we have been seeing some problems... and believe me I wish we had an easy solution.
Small parcels go through the French postal service; recorded delivery, but as soon as they goods leave FR we cannot track or trace them. We get confirmation when they've been delivered (and 9/10 parcels arrive just fine) but when they go missing we have no way of tracing where/why there's a problem. In most instances we take our customers of good faith and we ship out a second parcel - hoping that either the 1st one is returned to us or the client is honest and sends it back. In some cases (Skelz; this is for you) we screw up. Then we try and fix the problem as best we can.
Big parcels (aka Bikes) go via a transporter with renowned levels of terrible service. They loose, chew up and jump on boxes for a hobby, then deliver the tattered remains to un-happy customers.... But they are currently the only transporter we can work with - as they will accept our larger lighter parcels - whereas all the other transporters want to work with small, heavy parcels (which = more money for them)
We've also been suffering a second issue with our external warehouse contractor; who mainly work in the automobile sector and have been hit very hard by the 'crisis'. They've suspended 1/2 their operations, laid off staff and so; we've been getting terrible service from them too...
End result: we've been devoting about 1/3 of our working week to resolving these problems and issues... time which you are normally not aware of (we don't normally blog / twitter about having just "spent 35 minutes filling out a 3 page reclamation form, by hand"
Ultimate end result: We're going to move our storage (and therefore delivery) service to a new company; specialist in mountain sports equipment (Rossignol ski's are in the region and it's one of their logistics suppliers). This means devoting a hefty amount of time to a project I really didn't want to have to do.
But: we know we've not been delivering the service we wanted to provide, we know we have some unhappy customers (being fair, it's a small %, but a % nevertheless) and we know we're doing all we can to make things better.
Krien Dawson replied on June 04, 2009 12:58 to the problem "waranty policy" in Mountain Cycle:
Krien Dawson replied on June 03, 2009 08:38 to the question "Having difficulty contacting MC" in Mountain Cycle:
No, we've not gone out of business thank you very much.
We are very busy - we're short staffed, and we're battling with a number of transporter problems as best as we can.
The problem we have, is that a transport tracking ceases to function when goods ship outside of France, and then into the hands of Royal Mail / DHL UK.
In each instance, what we have to do is complete tracking request, which gets sent to our transporter, who send it on to the relevant forwarding company, who (should) come back to us 3-10 days later.
We are trying to find a solution with other transporters to offer a tracking service door-to-door, however because volumes are not very high, and the majority of parcels are bulky, it is not a simple task.
As far as I'm aware, we are replying to all messages sent to euhq@mountaincycle.com or ushq@mountaincycle.com
I keep a close eye on this mailbox too.
I can only apologise to those of you who are waiting for your delivery, and assure you that the goods are being / have been shipped: the problem is in the hands of our transporters, and we are doing the best we can.
Krien Dawson replied on May 26, 2009 08:28 to the problem "waranty policy" in Mountain Cycle:
Krien Dawson replied on May 20, 2009 13:32 to the question "Bushes for Mountain Cycle rear shock" in Mountain Cycle:
Krien Dawson replied on May 20, 2009 10:24 to the problem "DNA warranty" in Mountain Cycle:
Krien Dawson replied on May 20, 2009 08:26 to the question "Can I use any external BB on a 2004 San Andreas XC?" in Mountain Cycle:
Krien Dawson replied on May 20, 2009 08:12 to the question "New Main Frame purchase?" in Mountain Cycle:
Just like to add a little comment with regards to availability of older spares, and particularly things like complete San Andreas frames.
It's something we do take very seriously, we do genuinely bend over backwards to help out as much as we possibly can with these older spares. but it helps if you guys also understand that sometimes we have no options, believe me if we don't have these frames it is for some very good reasons.
Certainly eBay is a very good source for older spares like this, but I'd like also to give you a heads up on a service that we have started offering, on a as-needed/as-available basis:
Anybody using our 50/50 policy is required to return the older frame to us, in principle this means that we will be able to start stockpiling a selection of older frames and hardware at our office. Yes these components will be used, and they will be sent out without any warranty.
But our hope is that we'll be able to start helping more customers source older spares which, commercially speaking, we are unable to order in significant quantities today.
Krien Dawson replied on May 19, 2009 15:14 to the problem "Shock Wave 9.5 bent linkage" in Mountain Cycle:
I have never seen that before, but I suppose there is the first time for everything in life!
Yes, I have linkage kits in stock; its previously been fitted to a bike, although it is still brand new.
It comes as a complete kit, including the two dogbone links. you probably should look at getting new shims for your shock at the same time. 8 x 22mm top and bottom.
I would love to send you straight to our website, where you can order it directly... but... um, it's not quite online just yet... anyway, the normal price is 150 euro, but as it's not box-fresh I'll do you a deal for 100 plus P&P
So; please drop me a line to euhq@mountaincycle.com and we will sort you out with these parts.
Krien Dawson replied on May 10, 2009 17:39 to the question "Differences between Shockwave 9.5 and the newest Shockwave version?" in Mountain Cycle:
Just to confirm what Johns said already; the stock frame itself is slightly modified, as are the linkages, which is where the new geo comes from.
If you are looking for one exactly like your old frame, then you'll need to get your hands on an older frame. Luckily for you I may be able to help?!
What size are you looking for? I will check the size of the one on our history wall and let you know if it's the right size.
Krien Dawson replied on May 10, 2009 17:19 to the question "Battery compatible cranksets" in Mountain Cycle:
Krien Dawson replied on May 10, 2009 17:16 to the problem "Broken Fury Swingarm" in Mountain Cycle:
Krien Dawson marked one of drcbrath's replies in Mountain Cycle as useful. drcbrath replied to the problem "Broken Fury Swingarm".
Krien Dawson marked one of Gary Heinrich Jr.'s replies in Mountain Cycle as useful. Gary Heinrich Jr. replied to the question "Fury main pivot bolt".
Krien Dawson replied on April 19, 2009 11:53 to the problem "Broken Fury Swingarm" in Mountain Cycle:
Hmmnn... not seen that before.. ;-(
The issues we've had with Fury swingarms I can count on one hand (0ne finger even...) so it's curious to see your picture.
Please can you send us a few more photos, plus a bit of descriptive text and copy of your purchase receipt to:
ushq@mountaincycle.com - if you are based in the US
euhq@mountaincycle.com - if you are based in Europe
And we'll check through Warranty with you.
Krien Dawson replied on April 12, 2009 13:05 to the question "What size seat post for my MS sin?" in Mountain Cycle:
Krien Dawson replied on April 12, 2009 13:00 to the question "Fury main pivot bolt" in Mountain Cycle:
Hi Gary
It's a stock bolt, so you can take the bolt out from the other side and take it to a good hardware store to source a replacement.
Otherwise if you need a complete new bearing and axle kit, then drop us a mail to:
ushq@mountaincycle.com - If you are based in the USA
euhq@mountaincycle.com - If you are based in Europe / Rest of the World.
Hint: I'm assuming that the bolt has snapped as it's been over torqued? You just need to pinch up the axle (just like a Aheadset) before clamping the axle with the swingarm pinch bolts. Next time, just go finger tight on the bolt!
Krien Dawson replied on April 12, 2009 12:55 to the problem "SNAPPED FRAME MULTIPLE SPOTS" in Mountain Cycle:
Hey Jeremy
Thanks for reporting this problem, and let me try and help you as best we can.
I know you are not at all happy - that I understand - but we can both be reasonable and help you out, as we do stand by our work:
1st point: Why did your older frame break? OK, you first, Seriously; how much hard use has it seen? How many seasons riding did it endure? When did you buy it?
2: It's now broken in multiple places, but 1st there was ONE break, as the frame was (probably) fatigued beyond a reasonable point, which caused one part of the frame to fracture. Immediately following that 1st break the stress transferred through the frame and caused the other breakage's you speak about.
3. We do stand by our products - probably more than any other brand! You raise a great point "thats crap for craftmanship no matter how old a bike is" but it does seriously miss the point.
It's not to do with craftsmanship... It's a question of how much MTB development has advanced over the 8-10 years since your Moho was made... It's a question of how hard it's been ridden... A frame is handcrafted and complex - and without checking the welds under a microscope we'll never really know 'why' it broke.
So, I'm not really 'able' to answer your question/s, as there are just so many variables you've not told us about.
But let me tell you what we can do:
As your frame is well out of any applicable warranty period, we'll direct you to our 50-50 replacement scheme: So we'll get you one of our brand new framesets for 50% of the MSRP.
All you need to do is mail:
ushq@mountaincycle.com - If you are based in the USA
euhq@mountaincycle.com - If you are based in Europe / Rest of the World.
We'll nee a few bits of information off you, let you know the prices and organise the shipping.
Thanks for your message!
Krien Dawson asked a question in Mountain Cycle on April 09, 2009 08:26:
Why does the Battery have not have ISCG Tabs?Kilted Skier has just mailed in a great question:
"Battery - no ISCG tabs and i understand your reasoning for this. There is a severe lack of BB's that will support 73mm e-type. I can't find anything in ISIS and only a Shimano in Octalink. What are you guys suggesting/using?"
First, I'd like to clarify exactly why there are no ISCG tabs on the Battery, as that in itself is a good question.
But before I even do that, let's just remind ourselves that there are two ISCG standards, there is "classic", aka "03", and then there is the new "05" spacing.
From a technical point of view, the ISCG standard made a whole load of things much easier; we can now be reasonably certain that any given frame / chain set / chain device will work together, although there is still plenty of minor niggles/fine tuning. Its 200% better than it used to be...
The Achilles heel of the ISCG system, are the three small tabs on the Bottom Bracket, which are the mounting point between the frame and the chain device.
The main issue is that many manufacturers have difficulty getting these to align correctly (it's surprisingly difficult, although for us not a problem) but the second, and in our opinion most serious issue, is that the tabs are actually very fragile.
With the strength we are now seeing coming from chain devices (I've got one of the new E13 "race" guards, and its about a dozen times more shock resistant than my old MRP was back in the day) there are more and more issues surrounding what happens when immovable object meets chain device... imagine what happens to a bike, when the CD smashes into a rock... something has to give.
Unfortunately, 9 times out of 10, the first thing to break are the tabs, they were never designed to withstand these kinds of forces. End result: instead of having to buy a new chain device or chain ring, you're effectively left footing the bill for a new frame... ;-(
So; when we were designing the Battery, we will fully aware that these kind of blunt force impacts onto the chain device more well within the boundaries of "reasonable use" for this bike. We have always thought of it like a big BMX, it's stunting bike, and we don't want people to be having to worry about what happens to the bike itself if they do some grinding, or seriously mess up a trick.
We sat down with Dave Wiegle, who is the main man behind the ISCG standard, as well as of course E13, and asked for his advice. His answer was very simple; "Use a BB mounted chain device, or a BB to CD adapter"
The advantage of this, is that not only at the tabs removable (so the frame will never get damaged) it also means that actually the chain device can rotate racket slightly) in the event of a really big impact, which will probably save not just the frame but also the CD.
So, that's the why, here is the how:
You will need what is commonly known as a "E type" compatible bottom bracket, this means that when you open the box there will be, on the right-hand side of the bottom bracket assembly, (at least) one 2.5mm spacer.
When Shimano designed the E type system, their intended use was to allow the fitment of a front derailleur without using a band clamp around seat tube. We remove this little spacer, and replace it with the chain device (or chain device adapter) and then clamp the bottom bracket assembly down my nice and tight, with the tabs aligned correctly (for which you should see your instruction manual delivered with the CD).
In order to be clear, let's just have another quick history lesson:
Waaay, back in the day... we used 'three-piece" cranks and BB, by which I mean you took a bottom bracket out of one box, and then took two crank arms out of another, and you made it all fit. Originally the axles on the BB were four sided (unsurprisingly, they were called square taper). In an effort to improve the interface, Shimano released a system they called Octalink. This was later copied/influenced by other crank by fractures who created the ISIS system.
Then, Shimano did something rather surprising, and they resurrected a 20 year old idea, and created a much more integrated approach to the whole BB and chain set debacle, this was called Hollowtech II. This meant that you now received the cranks and bottom bracket in one box, with the bearings for the bottom bracket now carried in cups that sit on the outside of the BB shell. Visibly, the biggest difference is that the cranks are now two piece, with the axle permanently connected to the drive side crank arm.
But, this system had some inherent disadvantages, most critically that because the axle is permanently fixed to the crank, it is not possible to swap axles to modify the bottom bracket length. Then there was also the problem of different bottom bracket widths, 68mm or 73mm (BTW: we always use 73 as wider = stiffer, right?)
In order to overcome this, Shimano simply pushed everything out board, increasing the chain line and the Q factor. By designing the bottom bracket widths around the widest possible use (73 mm shell also using E type) they simply added more and more of those little 2.5 mL spaces in order to make the bottom bracket work on "thinner" bikes.
They few years later, this new system was also copied/influenced by several other manufacturers, who jumped on board with something incredibly similar, which they decided to call X-Type.
So any of the cranks, up from any of the manufacturers, will therefore allow the fitment of a bottom bracket mounted chain device, as you simply remove all of the spacers, and bolt in the BB mount.
Now; back to the kilted skier's original question, as it would appear that he is NOT going to be using one of these newfangled X-Type crank sets...?
Now I am not as familiar with all the different BB's on the market as I used to be (it used to be my job, and I am glad not to have to deal with that headache any more..!) but as far as I'm aware, all of the major manufacturers still offer this option.
GUS: to finally (really) answer your question, I called Shimano / Madison in the UK, and they tell me that they have the BBES51 in stock (BBES51EC18) which will work.
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