Victor Lombardi's dashboard

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

(blushing) – Lou Rosenfeld, on June 02, 2008 00:34

Lane Becker started following the idea "More Kudos for Kompanies!" in Get Satisfaction.

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

totally agree. it's a great idea. thanks, lou! also, as an aside, your books have the prettiest covers i've ever seen. – Lane Becker, on June 01, 2008 21:06

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

I love this idea. Simple and quick interactions! – Thor Muller, on June 01, 2008 19:44

Victor Lombardi marked one of Lou Rosenfeld's replies in Get Satisfaction as useful. Lou Rosenfeld replied to the idea "More Kudos for Kompanies!". Victor Lombardi and 2 other people think it's one of the best replies.

Lou Rosenfeld started following the idea "More Kudos for Kompanies!" in Get Satisfaction.

Lou Rosenfeld replied on May 31, 2008 01:32 to the idea "More Kudos for Kompanies!" in Get Satisfaction:

I'll second Victor's suggestion. I think the Netflix model is a good one. It's also what Amazon uses with its Marketplace third party vendors. The magic is in sending a quick and easy-to-respond-to email just after an interaction of some sort. With Get Satisfaction, that interaction would be the one with the company in question. Take the "How does this make you feel?", throw'em in an auto-generated email, and send them to the person who just had a (hopefully positive) interaction with a company.

Or (urk) do you already do this? Even if you do, at least the hopefully good stuff will be more prominent, rather than being buried in a comment (like this one).

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

[duplicate] – Victor Lombardi, on May 30, 2008 22:15

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

RE>How would you like to express your kudos? In addition to a topic type, I think one-click methods are very effective, like Netflix ratings. For example, a button that said, "I'm a fan of [company]!" – Victor Lombardi, on May 30, 2008 22:15

Eric Suesz replied on May 30, 2008 21:24 to the idea "More Kudos for Kompanies!" in Get Satisfaction:

Yes, point taken. Of course, people can choose a discussion topic type and include as much praise as possible. In fact, I see that a lot with Timbuk2 customers, who can be pretty effusive in their praise. For example, here: http://getsatisfaction.com/timbuk2/to...

Leslie Chicoine replied on May 30, 2008 21:18 to the idea "More Kudos for Kompanies!" in Get Satisfaction:

Hi Victor!

Agreed, it can be very overwhelming to see nothing but problems, feature requests and questions awaiting you. We do have another type of topic called a discussion topic (represented by the green quote symbol) which people do use to praise companies. It seems though, that it's just not the same because we don't call them out specifically as praise. I would love to be able to give a company a vote of confidence or an "I'm a fan" badge. How would you like to express your kudos?

Thor Muller started following the idea "More Kudos for Kompanies!" in Get Satisfaction.

Thor Muller replied on May 30, 2008 19:41 to the idea "More Kudos for Kompanies!" in Get Satisfaction:

I couldn't agree more. Well said.

Victor Lombardi shared an idea in Get Satisfaction on May 30, 2008 19:28:

More Kudos for Kompanies!

I notice some companies only tend to have problems that need solving. There's no topic type for *praising* a company. The net result for some companies is a list of a bunch of problems, not a great message to send.

It'd be nice to create some balance in the comments by having something in the UI, like another topic type, that also encourages people to note what they *like* about the company/product too.

Lou Rosenfeld replied on March 10, 2008 01:59 to the idea "Aligned fields on the payment form" in Rosenfeld Media:

It should be much better now, thanks to the wizardry of Mr. Dave Shea.

Victor Lombardi replied on February 21, 2008 03:51 to the idea "Aligned fields on the payment form" in Rosenfeld Media:

RE>I've been a bit embarrassed about our field alignment

Designer shame! That's why we love you.

Lou Rosenfeld replied on February 21, 2008 03:47 to the idea "Aligned fields on the payment form" in Rosenfeld Media:

Victor, amen. I've been a bit embarrassed about our field alignment, given that our next publication is Luke Wroblewski's book on web form design best practices (http://www.rosenfeldmedia.com/books/w...). In fact, Luke has a whole chapter devoted to this topic. We'll be studying it closely as we begin to make improvements to the cart.

Thanks; more comments like these!

Lou Rosenfeld started following the idea "Aligned fields on the payment form" in Rosenfeld Media.

Lou Rosenfeld started following the idea "Aligned fields on the payment form" in Rosenfeld Media.

Victor Lombardi shared an idea in Rosenfeld Media on February 20, 2008 22:03:

Aligned fields on the payment form

A small thing but perhaps useful to others: it was a little tricky finding the field to type in the credit card security code. Perhaps have all the labels in one column (e.g. right aligned) and all the fields in the next column (left aligned)?

Luke probably has an opinion on this ;-)