Victor Lombardi's dashboard

Victor Lombardi replied on January 13, 2009 17:46 to the question "Am I just missing a spell checker?" in PBwiki:

Just another vote for a spell checker, even if it's just a PBWiki officially sanctioned third-party plug in. Thanks!

Victor Lombardi replied on November 26, 2008 16:43 to the idea "Ideas..plenty of them" in Get Satisfaction:

RE>also, make it possible for companies to put out surveys through Get satisfaction so they can find things out about their users rather easily.

I'll second that. We regularly get feedback from our customers but have to use tools like Survey Monkey which work fine but don't integrate with the bigger customer service picture. I'd like to do a survey and then have the option to publish the results on my company or product page, all transparent-like.

Victor Lombardi replied on October 21, 2008 18:46 to the discussion "Welcome!" in Smart Experience:

Hi James,

Thanks for writing. We have one more workshop coming up in November. Next week we'll start announcing online classes, first webinars and then downloadable videos.

There's a few ways to hear about upcoming classes:

- we list them right on our homepage before anywhere else: http://smartexperience.org/

- we send out an occasionally newsletter listing all upcoming classes:
http://smartexperience.org/newsletter/

- you can follow us on twitter and hear everything we're up to, including new classes:
http://twitter.com/smartex

Victor Lombardi marked one of Lou Rosenfeld's replies in Get Satisfaction as useful. Lou Rosenfeld replied to the idea "More Kudos for Kompanies!". Victor Lombardi and 2 other people think it's one of the best replies.

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

[duplicate] – Victor Lombardi, on May 30, 2008 22:15

A comment on the idea "More Kudos for Kompanies!" in Get Satisfaction:

RE>How would you like to express your kudos?

In addition to a topic type, I think one-click methods are very effective, like Netflix ratings. For example, a button that said, "I'm a fan of [company]!" – Victor Lombardi, on May 30, 2008 22:15

Victor Lombardi shared an idea in Get Satisfaction on May 30, 2008 19:28:

More Kudos for Kompanies!

I notice some companies only tend to have problems that need solving. There's no topic type for *praising* a company. The net result for some companies is a list of a bunch of problems, not a great message to send.

It'd be nice to create some balance in the comments by having something in the UI, like another topic type, that also encourages people to note what they *like* about the company/product too.

Victor Lombardi replied on February 21, 2008 03:51 to the idea "Aligned fields on the payment form" in Rosenfeld Media:

RE>I've been a bit embarrassed about our field alignment

Designer shame! That's why we love you.

Victor Lombardi shared an idea in Rosenfeld Media on February 20, 2008 22:03:

Aligned fields on the payment form

A small thing but perhaps useful to others: it was a little tricky finding the field to type in the credit card security code. Perhaps have all the labels in one column (e.g. right aligned) and all the fields in the next column (left aligned)?

Luke probably has an opinion on this ;-)