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  • problem

    A comment on the problem "Vipre Issue: Error - System Updates. - Download of a new software version failed due to internet connection problems." in Sunbelt Software:

    Victor Muscles
    hi Perry,

    I have responded to Eric's query first.

    Now. in the past i have downloaded the latest copy of Vipre - all 62MB only to discover that the download did not have the latest virus defs, and the program failed on update and decided to download the FULL definitions, another 62 MB - which was a total waste of bandwidth. My biggest criticism of Vipre is that the installer and virus defs are NOT separated - they should be - The installer is then kept at a reasonable size and then as a part of the installation, the latest defs are sourced - thus avoiding duplication of the process. ( other antiVirus products seem to be able to do this seamlessly.)

    It does concern me that the installer and virus defs DO get out of sync, and in this day and age, it should not be happening.

    I am in australia, and a number of ISPs have restricted download limits, once they start appearing in the US then you will find local customers complaining about the same scenario

    Rgds
    Phill. – Victor Muscles, on January 01, 2009 01:03
  • problem

    A comment on the problem "Vipre Issue: Error - System Updates. - Download of a new software version failed due to internet connection problems." in Sunbelt Software:

    Victor Muscles
    Hi Eric..

    the ping results are..

    C:\Documents and Settings\pdaniel>ping updates.sunbeltsoftware.com

    Pinging updates.sunbelt-software.com [64.128.133.140] with 32 bytes of data:

    Reply from 64.128.133.140: bytes=32 time=270ms TTL=112
    Reply from 64.128.133.140: bytes=32 time=270ms TTL=112
    Reply from 64.128.133.140: bytes=32 time=269ms TTL=112
    Reply from 64.128.133.140: bytes=32 time=268ms TTL=112

    Ping statistics for 64.128.133.140:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 268ms, Maximum = 270ms, Average = 269ms

    C:\Documents and Settings\pdaniel>

    Rgds
    Phill.. – Victor Muscles, on January 01, 2009 00:58
  • problem

    Victor Muscles reported a problem in Sunbelt Software on December 31, 2008 22:07:

    Victor Muscles
    Vipre Issue: Error - System Updates. - Download of a new software version failed due to internet connection problems.
    This occurred about 4 hours after i had recommenced using my laptop after a fortnights absence. I am currently using Version. 3.1.2416

    A question. When you perform an update via the context menu, it only appears to update the virus definitions. How do you perform a System Update check. IF this is not available - is it possible for it to be added. It is rather confusing to only appear to have the option to update the definitions.

    Rgds
    Phill D.
  • idea

    Victor Muscles shared an idea in Sunbelt Software on December 04, 2008 06:29:

    Victor Muscles
    Can Vipre be improved ?
    Improving Vipre.

    1) Everytime there is a response coming back Vipre, the user is required to click the popup message and either select the text or press HIDE - why cant it perform an auto-hide like the competition.

    2) The out of update error has been plaguing me for some time on a number of occasions.. even if it misses an update for a day or so i was getting the error.

    3) Why cant the installation package be smaller, and then go onto the net to get the most recent definition files?

    4) When going into the TOOLS panel, PC Explorer - Internet Applications - Vipre doesnt know anything about Sunbelt Personal Firewall services - comes up as unknown !

    5) Also same applies to Running Processes.

    6) The status icon (safe, unknown, suspicicious, hazardous - should be sortable so the threats should be shown with the most severe at the top.

    Rgds
    Victor.