Vince Emmerson's dashboard

Although Vista Business suits me fine the Windows Mail feature is wasting a great deal of my time - compared with OE6 used with XP.
Clicking on the down arrow in "From:" gives me a drop down of 4 to select from.
Clicking on "To:", "Cc:", or "Bcc:" in Windows Mail produces a single total list of all contacts which takes ages to read and select each time.
The 'Group' system is no use to me as I never want to send to the whole group.
Clicking on "To:", "Cc:", or "Bcc:" in XP used to produce a drop down list of Folders. Each Folder would contain selected contacts. I could then select some or all for a particular mailing without altering the basic list.
Each time therefore the read and select process would take a fraction of the time compared with the Windows Mail procedure.
Over a couple of years I have contacted all the experts I can find but they all say it is a feature of Vista which cannot be changed. Other users on the web make similar comments of frustration with Windows Mail.
I have also attempted to contact Microsoft via website, forums, and support addresses, but have not had a single reply.
All I want to know is "are they aware that an alternative to WM would be welcomed - even if it cost money".
I expect you will be unable to help either, but if you could give me a child's guide on how to get the question into the right slot at Microsoft it would be of great help.