Vincent Serpico's dashboard

Vincent Serpico replied on December 07, 2009 15:03 to the question "Why is Flypaper freezing at 80% and not opening when emailed to my customer base?" in Flypaper:

Hi Susan...

We are deploying a hot fix in the next 2 days that will resolve this issue. When it’s deployed, you will receive a notification from directly within the application. Simply update Flypaper Creator by selecting “Help -> Check for Updates” as soon as the fix is deployed.

Regards,
Vincent

Vincent Serpico set one of Vincent Serpico's replies as an official response to "Variable FirstName throughout movie?" in Flypaper

Vincent Serpico replied on December 04, 2009 23:27 to the question "Variable FirstName throughout movie?" in Flypaper:

Ben... try [var]

Vincent

Vincent Serpico replied on December 03, 2009 22:45 to the question "Adding a Flypaper page to an existing website" in Flypaper:

Ben...

There are 2 ways to accomplish this.

The first is to publish your project to the Flypaper servers. Then you can retrieve the "embed code" from your Account page in Flypaper. Copy and paste that code into your HTML page and the Flypaper project will display on your page.

The second way is to publish your project as a single SWF from the publish menu. The single SWF can then be embedded in your HTML page.

Please contact support if you need further assistance.

Vincent Serpico

Vincent Serpico replied on December 01, 2009 16:02 to the question ".flv now publishes.... but I get nothing in the published document!" in Flypaper:

Jamie... let's schedule a meeting... please contact me at support@flypaper.com

Vincent

Vincent Serpico replied on November 30, 2009 21:45 to the question ".flv now publishes.... but I get nothing in the published document!" in Flypaper:

Sure... it can be played standalone in the flash player. However, you may need to update your security to allow the path to where the swf is being launched.

Vincent Serpico set one of Vincent Serpico's replies as an official response to ".flv now publishes.... but I get nothing in the published document!" in Flypaper

Vincent Serpico replied on November 30, 2009 20:50 to the question ".flv now publishes.... but I get nothing in the published document!" in Flypaper:

Hi Jaime...

Flash's security settings are designed to lock down any locally running SWF by defaut. So you need to set your security for Adobe Flash to allow the .SWF file to run in MS Internet Explorer. Please follow the steps below:

1. Launch the .swf file as you normally would. You will have a blank IE page
2. Right mouse click in the blank page and click on "Settings"; an Adobe Flash Player Settings will appear
3. On the 'Privacy' tab, click on the "Advanced..." button; another webpage will appear
4. Under the "Settings Manager" click on the "Global Security Settings" tab
5. Click on the "Edit Locations" | "Add Location" | Browse for folder... or type in the location in the bar
a. if you click the "browse for folder..." you will be prompted to navigate to the desired location by navigating your system directory tree. Please review the example attached.
b. click "OK"
6. Close the Adobe webpage
7. The next problem you may run into is ActiveX control. Simply right click the "ActiveX" prompt & click "allow".

Now your .SWF file will run. Please let us know if this helps.

Vincent Serpico
Flypaper Studio

Vincent Serpico replied on November 16, 2009 18:29 to the question ".flv now publishes.... but I get nothing in the published document!" in Flypaper:

Ben...

Can you please verify which version of Flypaper you are running? This can be located in "Help -> About Flypaper"

Vincent

Vincent Serpico replied on October 30, 2009 17:16 to the question "Call Javascript?" in Flypaper:

Flypaper was created as a code-less solution, enabling non-technical designers to create high-end, interactive Flash content. In order to call JavaScript from within Flypaper, a custom Component would need to be built.

This can be done with the Flypaper Component SDK. In addition, Flypaper Studio offers Component building services. Please let me know a good time to discuss Component building services with you.

Thanks,
Vincent

Vincent Serpico replied on October 15, 2009 16:39 to the problem "Can't publish to video even with the proper codec installed." in Flypaper:

Hi Lindsay....

Do you have a 64-bit operating system?

Vincent Serpico replied on August 31, 2009 16:28 to the question "how to guide for assessments in scorm?" in Flypaper:

Tammy...

Please check out this short overview of ELearning in Flypaper.

http://content.flypaper.net/410a8829-...

After you review it, let’s do a GoTo Meeting conference call.

Thanks,
Vincent

Vincent Serpico replied on July 20, 2009 20:10 to the question "Automatic email upon completion of test" in Flypaper:

This would require the creation of a custom Component. Flypaper ships with a Component SDK to create any Component you can think of. In addition, Flypaper Studio offers custom Component creation services. Please contact support@flypaper.comk for more information.

Vincent Serpico replied on July 16, 2009 16:23 to the question "Why won't my projects published to a single sfw display properly?" in Flypaper:

Curly,

Another possible reason why the SWF will not display is that you may need to set a your security for Adobe Flash to allow the SWF file to run in your browser. Please follow the steps below:

1. Launch the .SWF file as you normally would. You will have a blank browser page
2. Right mouse click in the blank page and click on "Settings"; an Adobe Flash Player Settings will appear
3. On the 'Privacy' tab, click on the "Advanced..." button; another webpage will appear
4. Under the "Settings Manager" click on the "Global Security Settings" tab
5. Click on the "Edit Locations" | "Add Location" | Browse for folder... or type in the location in the bar
a. If you click the "browse for folder..." you will be prompted to navigate to the desired location by navigating your system directory tree.
b. Click "OK"
6. Close the Adobe webpage
7. The next problem you may run into is ActiveX control. Simply right click the "ActiveX" prompt & click "allow".

Now your SWF file will run.

Vincent Serpico replied on July 14, 2009 23:58 to the question "The audio I've recorded in Flypaper is choppy when I play it back" in Flypaper:

This may be a resource issue. Flypaper's system requirements are:

* 1GHz Pentium processor or higher (2GHz, dual core processor recommended)
* 2 GB of RAM (4 GB recommended)

Is it possible to run Flypaper on a different machine, or upgrade the RAM on your current machine?

Vincent Serpico replied on July 14, 2009 22:49 to the question "The audio I've recorded in Flypaper is choppy when I play it back" in Flypaper:

Erin...

Are you running any other applications while recording the audio? That may affect recording quality? Also, what are the system specs of your machine? (RAM and CPU)

Vincent

Vincent Serpico replied on July 14, 2009 22:21 to the problem "Presentation Not Starting" in Flypaper:

Hello Todd...

Is the issue previewing from Flypaper Creator? Or is the issue occurring after you have published the Project? If the issue is after you have published the Project, does the hanging occur when you preview the Project locally or on the web.

Vincent

Vincent Serpico replied on July 09, 2009 18:37 to the question "Works like a revolver - looks like a scoller" in Flypaper:

Gus... I got it now! Please see the response here: http://getsatisfaction.com/flypaper/t...

That will do the trick for sure. If you need any more help, send me an email at support@flypaper.com and I will send you a working exmaple.

Vincent

Vincent Serpico replied on July 09, 2009 18:23 to the question "Can a button show one object and hide another?" in Flypaper:

Absolutely.

1. Select the Action “Show / Hide” in a Basic Button, Text Button, Graphic Button, Invisible Button, or Image Scroller’s “Action” drop down box.
2. In the “Object” drop down just below the “Action” drop down, multi-select all the objects you want to show / hide.
3. [Optional] Select one or more of the objects that are to be shown / hidden, and check the “Hide by Default” checkbox in their Properties.

Vincent Serpico replied on July 09, 2009 16:54 to the problem "Trouble installing Flypaper with .net 3.5 SP1" in Flypaper:

Excellent.