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konryd replied on May 13, 2008 18:22 to the idea "Plugins for as many apps as possible?" in RescueTime:
_Any_ plug-in system would do. Do you have any *specific* plans for it?-
Rogier van Wagtendonk started following the question "Adding getSetisfaction "costomer service & community" on my domain" in Get Satisfaction.
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Jan replied on January 22, 2008 22:04 to the idea "Plugins for as many apps as possible?" in RescueTime:
Looking forward to it. I'm in the same situation as nickdjones and I agree that for my and my coworkers it is not granular enough. But hoping for this feature, shud be optional, to be deployed as soon as possible. -
Virgil marked one of Thor Muller's replies in Get Satisfaction as useful. Thor Muller replied to the question "Adding getSetisfaction "costomer service & community" on my domain". Virgil and 3 other people think it's one of the best replies.
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Thor Muller replied on January 15, 2008 15:27 to the question "Adding getSetisfaction "costomer service & community" on my domain" in Get Satisfaction:
Hi Virgil,
yes, we do have a solution for you (a bit different from what you describe, but answering the same need), though we're a few weeks away from announcing it. If you're interested in being a part of the early beta on it you can ping tim [at] getsatisfaction [dot] com. Hope that helps! -
Virgil asked a question in Get Satisfaction on January 15, 2008 10:09:
Adding getSetisfaction "costomer service & community" on my domainMaybe this was already answered - I couldn't find it, let me know.
I'd like to add a "getsatisfaction.com" section on my site; however - I don't like the idea of letting my customers see that they are completely outside my domain, for customer support.... it sounds to me similar to having "gmail.com" e-mail address used for business purposes :)
I'm interested to know if there is the option to integrate smoothly "http://getsatisfaction.com/my_company" into "www.my_company.com". Sure, I could hide the URL in many ways and make it look like they never actually left my domain. But I would like, if possible, the option to "hide" all the other companies/products, when I access an URL like "http://getsatisfaction.com/my_company?just_my_company=true"
(e.g. hide the header & the "find a: company" search 'toolbar').
I have no problem if you still leave a "powered by getsatisfaction.com" logo in the page (which may be clickable, and may open getsatisfaction.com in a new window). It's not that I don't want you to get credit for providing the service - but I wouldn't want my customers "confused" when they click the 'customer service' link; they need to see just options relevant to my company - and NOT "support issues" for other companies, too.
Also, the 'regular' URL (with getsatisfaction.com/my_company) may work as it works now - i.e. without hiding anything. If someone reached the "forum" through getsatisfaction.com, there's no problem; but if he reached the forum through my site - I would like him to see only my company's issues, and not others.
Actually - it would be great if through some mechanism (e.g. a 'session cookie'), when I redirect them to getsatisfaction.com/my_company, instead of the regular 'header' I could use my "custom header" - e.g. place my logo there, and have a "return to your account" option. This way, I wouldn't have to hide the URL at all :)
Is this possible/are you planning something like this?
