vrexy's dashboard

Funny, no one bothered to tell me! I do not have the refund. No email from Paypal as promised, etc. No other information known about this, other than what you wrote above. (BTW, I thought you said you didn't know who I was. Remember accusing me of being evasive?)

I talked to them several times. They promised me a refund. Never got it. Never heard from them again. Has happened twice! – vrexy, on December 17, 2008 13:21

No.

I am not being evasive. I saw on another posting that you said to not put any personal identification on here, written by you. I will call Ron. By the way, do you tape your phone calls? That would certainly be valuable in proving my point. – vrexy, on December 10, 2008 15:43

Do you by any chance record your phone calls? A lot of companies do. If you are one of them, you could listen to my husband's phone call order and you would see (hear) that what you sent us is not what we ordered.

LIke I said, not resolved.

I got this email from your company on Nov. 24th.

Ron Matzick
to me

show details Nov 24

Reply

We are getting that refund taken care of for you. Be checking your e-mail in the next few days for something with Pay-Pal on it and it will let you know that you have a refund from HomeplaceGroup.

I hope this helps you.

Ron Matzick, C.S.

Homeplace Group, Inc.

Best Regards

Then I heard nothing, despite sending 3 more emails to inquire about my so called refund, until I was told to send the item back and "Maybe" I could get a refund. You consider this "solving the problem"?

I consider it unsolved. Why should I pay shipping to send back an incorrect item without even knowing that I will get any refund. Who would do that? Would you? I don't think so.

You jumping in with your smiling "I"m confident this solved the problem" is pretty inappropriate, especially when you admitted that you know nothing about my situation! – vrexy, on December 10, 2008 12:33