VSK Customer Care's dashboard

VSK Customer Care posted an update in Virtual Sidekick, LLC. on May 30, 2009 02:46:

Scheduled Maintenance

Performing website maintenance. Note that some links will not work during this process. Maintenance should be completed by 5/30/09.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:38:

Do you give back to the community or environment?

Yes! Virtual Sidekick works side by side with NetSquared Atlanta, an organization to designed to connect social entrepreneurs and do-gooders with non-profit organizations. Ina Stanley, the Senior Marketing Consultant at Virtual Sidekick also sits on the Board of Directors for a developing non-profit in Atlanta, Ga, and is working with another organization to help develop entrepreneurship programs for children.

We also support environmental efforts! Part of the reason we offer Web-based services is to help our clients and customers cut back on paper usage, travel and waste. We have plans later this year to enroll in 1% for the Planet to further support environmental conservation.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:33:

What are your business hours?

We operate on the following business hours:

* Mon - Fri, 9am to 9pm
* Saturdays, 9am to 7pm

Note that we are closed on Sundays, all major holidays. Clients are notified of closings and openings in advance.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:30:

What kinds of clients do you service?

While we're happy to serve everyone, we really enjoy working with solo entrepreneurs and small businesses. Most of our clients are actually micro businesses with between 1 and 5 employees. We do have service options for mid-sized businesses and larger corporations.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:28:

Where are you located?

We're located in Durham, NC, right in the heart of the Research Triangle Park (RTP). We're just a few minutes from Chapel Hill, and local to Cary, Raleigh and the rest of the Triangle.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:26:

What kind of experience & background do you have?

The team here at Virtual Sidekick, as well as partners we work with, have several years of experience in the field as well as working with major companies. Our design team has over 10 years of experience in website and graphic design and regularly updates skills with continuing education courses. Our senior marketing consultant has experiencing in marketing, customer service, corporate training and merchandising and has worked with major US companies such as Bed, Bath & Beyond!

Our partners hold bachelors and Masters degrees in business administration and computer science, as well as 10+ years experience in the industry working for major organizations such as Fox Interactive Media (the guys who own Myspace), Spring Widgets, Turner Broadcast and NC Pro-Am.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:20:

When were you founded?

The idea of Virtual Sidekick was born in September of 2007, and we officially incorporated in January of 2008! We just in our second year, but experiencing amazing growth and success in our local area, which we're quite enjoying!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:18:

I don't understand some of your terminology. Where can I get more info?

Throughout our website and marketing materials, we use a lot of industry-standard terms such as "SEO" or "CMS." If you need more information, we encourage you to check out our new media & marketing blog. We tend to discuss our industries in great detail there!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:15:

What areas do you service?

Virtual Sidekick is a marketing and design firm based in Durham, NC. While there are some services such as videography and podcast production that we only offer locally, the majority of our services are offered nationwide! Please contact us for questions about a specific service!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:13:

What types of services do you offer?

Virtual Sidekick is a marketing & design firm, so we offer a variety of marketing, media and design services including website design, graphic design, marketing consultation, social media marketing and videography! Scroll down or visit our website for a complete list of services.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:10:

How do I redeem a coupon or a discount offer?

If you have a physical coupon, simply bring it with you to your consultation. Otherwise, just mention your discount and either the event you attended, the group you belong to or the person you referred!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:08:

Do you offer any discounts?

Yes! We sometimes offer discounts for those who attend our events and seminars, or who are involved in our networking groups. We also offer discounts for your referrals! Refer a friend who purchases a service and receive 10% off your next project!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:06:

What if I need to cancel, is there a penalty fee?

We do charge a cancellation penalty for all projects that are canceled without the proper notice of 30 days (for monthly services) or 48 hours (for all other projects). Please contact us or refer to your contract for details.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:03:

What is your refund policy?

That depends on the type of project, product or service. We cannot offer refunds for analysis, consultation or promotional products once services are rendered.

Cancellation of a project will be subject to a cancellation fee, but partial refunds are given depending on the situation. Please contact us for more information, or post your support request here.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 02:00:

When do I need to pay for my project?

There are different requirements for payment depending on the type of project. For all marketing services, consultation, analysis, videography, podcast production and web design under $300, we require payment up front. For all web design over $300, we require a deposit equal to half of your total fee, and the remainder upon completion of the project.

Per our contract, all invoices are to be paid within 48 hours of receipt unless there is a dispute. All disputes must be in writing and received no later than 12 hours after receipt of your invoice. Failure to pay an invoice on time will result in a late fee and delays in your service.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 01:56:

What forms of payment do you accept?

We accept all major credit cards, debit cards and cash currently. Please contact us for payments regarding check and echeck.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 01:49:

Can I get my podcast or video on CD or DVD?

You sure can! Just ask us about our professional CD and DVD authoring services when you're ready to place your order. We'll go over all the specifics with you!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 01:47:

Will I be able to put my podcast or video on my website?

Sure! At your request, we'll provide you with a few lines of HTML code which you can copy & paste anywhere you want to. We can also offer assistance if needed. All podcasts and video are created in Web-ready formats for your convenience!

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 01:45:

Do you offer any distribution or other services with my project?

We sure do! We offer online distribution of your podcasts and/or videos to the top podcast-sharing and video-sharing sites. We also syndicate RSS feeds of your podcasts or videos to popular RSS feed services for maximum exposure!

Need CDs or DVDs of your podcast or video? No problem! Both are available upon request for an additional fee. See our Promotional Products section for details.

VSK Customer Care asked a question in Virtual Sidekick, LLC. on May 30, 2009 01:41:

Once my project is finished, how is it delivered?

Once we've completed your podcast or video project, we deliver it by email in either MP3, WMV or DIVX formats. CDs or DVDs available at your request for an additional fee.