Adrian Sevitz's dashboard

A comment on the problem "Trouble posting player to my website." in vzaar:

Hi Jennifer,

I've looked at both your videos on our site, and they play fine. So this isn't the error I was thinking it was.

Can you give me the link to where they are embedded and I'll see if I can figure out what the problem is there.

Adrian – Adrian Sevitz, on September 20, 2009 15:54

Adrian Sevitz replied on September 20, 2009 11:31 to the problem "Trouble posting player to my website." in vzaar:

Hi Jennifer,

I'm aware of occasional times this problem occurs and we are putting a fix in for it. Unfortunately do to a busy week last week this hasn't gone in yet.

I can however fix your video for you. If you can let me know your vzaar ID or video number I'll make sure I get that fixed for you.

Adrian

A comment on the question "what is the average buffer time?" in vzaar:

Try clearing your cache? I have tested it and it works fine. It may be stuck in your cache or the CDN's cache. Try clearing your cache or waiting a few hours. It should definitely be working now. – Adrian Sevitz, on September 10, 2009 18:31

A comment on the question "what is the average buffer time?" in vzaar:

Hi There,

For some reason your DNE video didn't copy itself to the target directly correctly. I've moved this over for you and it should be working now.

Please test and let me know if their is anything else I can help with

Adrian – Adrian Sevitz, on September 10, 2009 17:52

Adrian Sevitz replied on September 07, 2009 09:35 to the problem "Videos not showing up in AOL browser or IE 8.0" in vzaar:

Hi Ayrtram,

We are looking into this, and should contact you directly (provably my colleague Jamie) to try resolve this issue with you.

ADrian

Adrian Sevitz replied on September 06, 2009 08:31 to the problem "Can't upgrade due to Vzaar error when trying to process payment" in vzaar:

Angela,

If you can email me (adrian at vzaar) I'll manually upgrade your account for a few days for free so we can investigate this problem and resolve it for you.

Adrian

Adrian Sevitz set one of Adrian Sevitz's replies as an official response to "How do I use movie trailers for Ebay" in vzaar

Adrian Sevitz replied on September 04, 2009 08:07 to the question "How do I use movie trailers for Ebay" in vzaar:

You can often rip them off the DVD itself using something like http://handbrake.fr/

Otherwise you need to source them online, download them and upload them to vzaar.

Some good reasources for this are
http://www.apple.com/trailers/
http://www.imdb.com/Sections/Trailers/ and using something like https://addons.mozilla.org/en-US/fire...

Adrian Sevitz marked one of vzaar Jamie's replies in vzaar as useful. vzaar Jamie replied to the question "what is the average buffer time?".

Adrian Sevitz set one of Adrian Sevitz's replies as an official response to "what is the average buffer time?" in vzaar

Adrian Sevitz replied on September 03, 2009 07:51 to the question "what is the average buffer time?" in vzaar:

Hi,

I'm Adrian, the tech guy. Just going to expand Jamie's answer a bit. The video itself is as Jamie said delivered from the nearest hub point to you.

We then buffer and start playback. Currently the buffering is determined by the size of the video at about a 5s increase for each step up in size. When we have to rebuffer we double this.

We're currently in development of two improvements.

1. We'll work out the speed of your connection and buffer in such a way that we only have to buffer once. For fast connections this means viertually now buffering, for slower connections, it means a longer buffer time but just the single instance of buffering
2. On newer MP4 encoded videos you'll be able to skip to unbuffered sections of the video directly.

Hope this adds more information ad clears things up a bit further,

Adrian

Adrian Sevitz set one of Adrian Sevitz's replies as an official response to "privacy setting and embedding videos" in vzaar

Adrian Sevitz replied on August 31, 2009 22:33 to the question "privacy setting and embedding videos" in vzaar:

Hi Jonathan,

That is correct, privacy keeps the video hidden to everyone but you on our site. However you can still embed it on your own site or any location yoiu wish.

Adrian

Adrian Sevitz set one of Adrian Sevitz's replies as an official response to "Does uploading Videos use bandwidth in your account?" in vzaar

Adrian Sevitz replied on August 30, 2009 10:08 to the question "Does uploading Videos use bandwidth in your account?" in vzaar:

Hi,

No uploading videos doesn't use your bandwith. Just bandwith used by people watching your videos

Adrian

Adrian Sevitz replied on August 28, 2009 12:04 to the update "What's your release process and how does it work?" in Next Update:

We have production (live) , staging (our testing), sandbox (api users playground) as environments go. And of course dev.

When new code is ready it gets rolled to staging. My developers manually (via skype) tell me when this happens. Generally I have no idea when a ticket is marked as resolved when or if that fix is in staging.

When a deployment is done to staging, our dev twitter feed gets an update saying this has occurred. But again I have no idea what sifter tickets are in that update. I test in staging and close tickets for functionality that is working.

When a series of changes is tested in staging and we're happy we deploy it live.

We don't have release notes, although that would be quite handy if their was some automated way of having sifter do them.

A comment on the question "How to get an Image or Thumbnail to show before playing?" in vzaar:

No problem. Jamie will probably pick up support query for that.

In future if you start the video with the image you want as the framegrab then we'll pull it automatically.

Also we find it's less of a jump for viewers as it's more seamless transition into the first frame. – Adrian Sevitz, on August 27, 2009 13:56

Adrian Sevitz set one of Adrian Sevitz's replies as an official response to "How to get an Image or Thumbnail to show before playing?" in vzaar

Adrian Sevitz replied on August 27, 2009 13:46 to the question "How to get an Image or Thumbnail to show before playing?" in vzaar:

Peter,

We plan to allow users to pick their thumbnails at some point in the future. Right now it picks the image from 1second it.

If you mail us at support, and it's the odd video we can switch it our for you.

Adrian

Adrian Sevitz set one of Adrian Sevitz's replies as an official response to "Folders and settings per video." in vzaar