waltzingalong's dashboard

I spoke to Orange's customer services, and it was like pulling teeth -- I waited 48 hours for a reply which just told me what I knew, that I was being charged 20p per message. I didn't even get a call, they just texted me back.

When I tried to raise the issue further I got the same response -- that I'm being charged 20p per message. They seemed to not get that I wanted to know why it started all of a sudden, and why I wasn't told they were going to start charging! – waltzingalong, on August 19, 2008 13:01

Hi Crystal,

Your original post says that Orange don't charge if it's part of a bundle -- I've just been informed (after ending £20 out of pocket!) that they used to consider Twitter's number as being eligible for their text bundle but now it costs 20p for every text sent to Twitter through their supposedly "unlimited" text message bundle.

I contacted O2 who say that the most they would charge for a Twitter text is 10p and that it would be included in their bundles, so I've sent off for an O2 SIM to get my number switched over.

Just a heads up -- Orange DO charge now (it must have started sometime in July) and it's 20p. It's no hassle to me to switch, but I have to say I *am* annoyed with Orange's decision to suddenly start charging for texts to the Twitter number and not informing the customer.

Yeah, I'm on Orange too and it used to be taken off my unlimited text bundle but now I'm being charged 20p a message. I see a lot of web Twittering in my future ;) – waltzingalong, on August 02, 2008 04:23