Wayne's dashboard

Yes, here we are again. This continues and nobody is taking ownership of the issue - just look at the tech support forums at Bliz. I'm tired of comcast and Bliz at this point. I'm done with both companies. Funny how I can play any other online game and not have any lag issues or disconnection issues. I will be moving away from Bliz and tomorrow morning I'm calling a new cable/satellite tv company.

Seems like they did do something to fix things. Comcast customer service reps very polite and knowledgeable. Bliz, not so much.

Haha! Here is the response I recently recieved from Blizzard;

"Unfortunately even though our servers are in the AT&T Network, we do not supply your internet connection, and therefore are unable to escalate the issue for you. Also, since you are not a direct customer of AT&T you are unable to speak to them as well. However, since your ISP is a Customer of AT&T and does supply your internet connection, I would recommend contacting your ISP directly and having them escalate the issue for you. Please be sure to show them the tracer route as proof of the connection issue.

If for any reason they say they cannot escalate the issue for you (have heard that a few times), this is not the case, they are fully capable of doing that. Simply ask to have the issue escalated to a higher level representative. "
**********
Here's the buck, please pass along. I have a feeling this is not going to get resolved.

Issues are still persisting.. Howell, Michigan

Savvis has been removed from the routing table and it looks like the last IP addys have changed - I have no idea where those are from. Probably being routed to Asia or something stupid.

Tracing route to us.logon.worldofwarraft.com [220.125.208.228]
over a maximum of 30 hops:

1 2 ms <1><1 ms 192.168.1.1
2 9 ms 7 ms 19 ms 73.116.195.1
3 12 ms 6 ms 8 ms ge-3-2-ur02.brighton.mi.michigan.comcast.net [68
.85.235.37]
4 7 ms 7 ms 8 ms te-8-1-ur03.brighton.mi.michigan.comcast.net [68
.87.190.58]
5 9 ms 7 ms 8 ms te-9-1-ur02.waterford.mi.michigan.comcast.net [6
8.87.190.70]
6 13 ms 18 ms 7 ms te-9-3-ur03.waterford.mi.michigan.comcast.net [6
8.87.190.74]
7 10 ms 8 ms 10 ms te-8-1-ur02.springfield.mi.michigan.comcast.net
[68.87.190.122]
8 14 ms 9 ms 10 ms te-0-4-0-6-ar01.pontiac.mi.michigan.comcast.net
[68.87.190.126]
9 24 ms 21 ms 27 ms pos-2-1-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.90.109]
10 44 ms 46 ms 53 ms pos-2-15-0-0-cr01.atlanta.ga.ibone.comcast.net [
68.86.85.166]
11 65 ms 64 ms 65 ms pos-1-14-0-0-cr01.dallas.tx.ibone.comcast.net [6
8.86.85.153]
12 98 ms 110 ms 104 ms pos-0-13-0-0-cr01.losangeles.ca.ibone.comcast.ne
t [68.86.85.145]
13 103 ms 98 ms 99 ms kornet.la.comcastlink.kornet.net [68.86.88.2]
14 225 ms 215 ms 213 ms 220.73.154.93
15 212 ms 212 ms 213 ms 59.18.63.61
16 222 ms 228 ms 213 ms 59.18.52.13
17 218 ms 214 ms 216 ms 220.73.153.102
18 230 ms 306 ms 336 ms 211.225.217.126
19 * * * Request timed out.

It is a AT&T and Savvis issue not comcast. Savvis and AT&T won't talk to end users, only Bliz can pressure them and I'm tired of the run around. Done.

Just called comcast, not their problem and Blizzard hasn't opened a trouble ticket with comcast at all on this issue.

Here's my tracert info from Michigan (comcast). The trouble all starts at savvis/att. They seem to be having issues. Hope comcast is on it cause now they get a phone call from me and it is not going to be pretty.

1 <1><1><1 ms 192.168
2 13 ms 7 ms 6 ms 73.116.195.1
3 8 ms 22 ms 37 ms ge-3-2-ur02.brighton.mi.michigan.comcast.net [68
85.235.37]
4 8 ms 10 ms 6 ms te-8-1-ur03.brighton.mi.michigan.comcast.net [68
87.190.58]
5 8 ms 7 ms 7 ms te-9-1-ur02.waterford.mi.michigan.comcast.net [6
.87.190.70]
6 12 ms 10 ms 12 ms te-9-3-ur03.waterford.mi.michigan.comcast.net [6
.87.190.74]
7 8 ms 11 ms 8 ms te-8-1-ur02.springfield.mi.michigan.comcast.net
68.87.190.122]
8 28 ms 15 ms 8 ms te-0-4-0-6-ar01.pontiac.mi.michigan.comcast.net
68.87.190.126]
9 37 ms 28 ms 21 ms pos-2-1-0-0-cr01.chicago.il.ibone.comcast.net [6
.86.90.109]
10 26 ms 22 ms 23 ms 68.86.86.78
11 29 ms 36 ms 31 ms ber1-tengig3-3.chicagoequinix.savvis.net [208.17
.180.41]
12 49 ms 29 ms 31 ms ber2-te-1-0-1.chicagoequinix.savvis.net [204.70.
94.230]
13 24 ms 23 ms 30 ms savvis-gw.cgcil.ip.att.net [192.205.35.41]
14 84 ms 86 ms 96 ms cr1.cgcil.ip.att.net [12.122.133.142]
15 93 ms 87 ms 84 ms cr2.dvmco.ip.att.net [12.122.31.85]
16 84 ms 92 ms 85 ms cr1.slkut.ip.att.net [12.122.30.25]
17 88 ms 90 ms 85 ms cr2.la2ca.ip.att.net [12.122.30.30]
18 85 ms 85 ms 84 ms gar5.la2ca.ip.att.net [12.122.129.25]
19 93 ms 91 ms 86 ms 12.122.255.74
20 86 ms 94 ms 94 ms 12.129.193.242

Same exact problem as above. This needs to be fixed for the amount of money I pay comcast. I really only use high speed inet for WoW. If this isn't fixed in the next day or so I'm switching providers for both tv and high speed inet.