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  • problem

    Wayne reported a problem in AT&T on May 26, 2009 02:05:

    Wayne
    Trying to get an operator from an AT&T cell phone and land line
    My grandmother is 88 years old and just lost her husband of 58 years. I used to be able to call the operator and they would check to see if the line was in use or it was off the hook and I might need to call for assistance. NOT ANY MORE! The cell gives an auto-attendant that says if you need an operator hang up and call 00, when you do you get the same message. If you call 0 from the house phone (Land line) you get "fast busy" I finally got the 411 on the cell to transfer me to an AT&T operator (Land line) who when I asked her to check the line she said "I'm trying to help you!" and hung up the call. WOW! just think, AT&T has up'd their prices and dropped their services that we had for years. Do they really think we will keep them as providers with no "real" services? When will they get the message that the only thing keeping us "on" with them is the CUSTOMER SERVICE? I guess they dont care anymore. I'll be moving EVERYTHING off AT&T tomorrow!
  • talk

    Wayne started a conversation in Comcast on August 22, 2008 14:50:

    Wayne
    Comcast Internet problems that Comcast will not address.
    I've had troubles with my comcast internet connection after they took over Adelphia. The last 3 months have been horrible. They have re-wired from the street, under the house, and to a new cable modem. I've taken the modem up to their office 4 times for replacement already as well. No reason for drops that I can see. Not weather related. Happens just whenever.
    Spoken to many Tech support rep's over the last 3 months. Some are ok others dont have a clue. I've asked to speak to a manager several times, I've been told they dont have managers or that they are busy with other customers. Been sent to voicemail several times with no call backs. Everytime I call they setup a Tech visit for 2 to 3 days later and they never find anything. I'm paying full price for partial service and cant get anyone to escalate the problem or discount my monthly bill due to lack of service.

    I've sent tracert's and ping logs showing massive delays and timeouts from the cable modem to the first hop, no response from Comcast on the logs. No resolution to the drops.

    I've called Greg DePass (Comcast Business accounts) 3 times now and given him my information twice trying to pay Comcast more money to get a business account so that I can get better service, No call backs or resolution from him regarding upgrading the service to resolve the connection problems and reduce the lead time for Tech support.

    I've explained that if we have replaced the modem and re-wired my house all the way to the street that the problem is clearly not here. I've made Tech support aware of the tracert and ping tests being sent to them and still no one is looking at their network to understand the problem.

    I always ask to speak to a manger when I call and always get told they are busy with other customers. Currently my connection drops at least 3 times a day and it doesnt look like it will ever be resolved.

    If someone can talk AT&T into installing DSL in my area I'll switch everything off of Comcast and deal with slow DSL speeds......at least it will work.
  • problem

    Wayne replied on August 21, 2008 18:43 to the problem "Comcast Internet drops often." in Comcast:

    Wayne
    This posting has been up for a bit now with no replies from other users or the Comcast Employees that claim to be on this site. Does this site really work or is it just for letting off steam?
    Do you think this solves the problem? Mark it as solved
  • problem

    Wayne reported a problem in Comcast on August 18, 2008 21:56:

    Wayne
    Comcast Internet drops often.
    I've had troubles with my comcast internet connection after they took over Adelphia. The last 3 months have been horrible. They have re-wired from the street, under the house, and to a new cable modem. I've taken the modem up to their office 4 times for replacement already as well. No reason for drops that I can see. Not weather related. Happens just whenever.
    Spoken to many Tech support rep's over the last 3 months. Some are ok others dont have a clue. I've asked to speak to a manager several times, I've been told they dont have managers or that they are busy with other customers. Been sent to voicemail several times with no call backs. Everytime I call they setup a Tech visit for 2 to 3 days later and they never find anything. I'm paying full price for partial service and cant get anyone to escalate the problem or discount my monthly bill due to lack of service.

    I've sent tracert's and ping logs showing massive delays and timeouts from the cable modem to the first hop, no response from Comcast on the logs. No resolution to the drops.

    I've called Greg DePass (Comcast Business accounts) 3 times now and given him my information twice trying to pay Comcast more money to get a business account so that I can get better service, No call backs or resolution from him regarding upgrading the service to resolve the connection problems and reduce the lead time for Tech support.

    I've explained that if we have replaced the modem and re-wired my house all the way to the street that the problem is clearly not here. I've made Tech support aware of the tracert and ping tests being sent to them and still no one is looking at their network to understand the problem.

    I always ask to speak to a manger when I call and always get told they are busy with other customers. Currently my connection drops at least 3 times a day and it doesnt look like it will ever be resolved.

    If someone can talk AT&T into installing DSL in my area I'll switch everything off of Comcast and deal with slow DSL speeds......at least it will work.