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AndrewR replied on August 14, 2008 15:41 to the problem "No mail flow and no support when the services break" in Sunbelt Software:
I've had this same issue with my exchange 2000 install as well. Mail flow stopped, due to Ninja hanging somehow (When ninja isn't working, everything stops). The quickest fix for me in that situation, unfortunately, was to uninstall ninja and then reinstall the current build.
Sometimes unbinding/rebinding it from the message store and restarting exchange services helps.
I have a small network, though with only 50 users, so that option was the best at the time.-
Jamie Hudson replied on July 07, 2008 16:54 to the problem "No mail flow and no support when the services break" in Sunbelt Software:
Benjaman,
I apologize that these issues seem to happen after hours when our support is closed. There are 24/7 support options, you just need to speak to your sales reps about those. If you are unsure of who your sales rep is you can simply call into Sunbelt and ask the front desk. Our number is (888) 688-8457.
I hope that this helps. -
Zachary Scolaro replied on July 07, 2008 13:31 to the problem "No mail flow and no support when the services break" in Sunbelt Software:
Have you tried restarting the Ninja services and doing an IISRESET? If you are still using Ninja 2.0, make sure there aren't a lot of temp files in the Ninja Temp folder. If there are then stop the Ninja Plugin Manager Service and delete everything but the two sub folders in Temp. -
Benjaman Wells reported a problem in Sunbelt Software on July 07, 2008 01:33:
No mail flow and no support when the services breakLack of after hour support? We have had a history of odd problems which prevent smtp mail flow (internal and external). I am currently down without any options (other than to allow a ton of SPAM through) or to wait until tomorrow at 9am. Isn't there anything that I can do?
