Will's dashboard

Will replied on November 25, 2009 20:57 to the question "How do I combine billing for various services?" in AirSet:

So I talked to our billing engineer and he informed me that the billing feature we talked about is on our company's wanted feature list. What it would take is some time for the right resources to become available so that we can start the work to implement these "wanted features" on our list.

Will replied on November 21, 2009 10:12 to the question "Can I sync my google calendar and my airset calendar?" in AirSet:

The best way I know to make this work is to share iCal between Google calendar and AirSet.

You can read more about how to provide and receive iCal in AirSet from the following help section:

http://www.airset.com/AirSet.jsp#app.Help_p.Applications%2FCalendar%2FSharing%20Calendars%2FCalendar%20Publishing%20-%20iCalendar%20feed%2C%20RSS%2C%20embed%1F%1F%1F

I believe the url for Google's iCal feed is:
https://www.google.com/calendar/dav/Y...

Let me know if this works out for you

Will

Will replied on November 21, 2009 10:05 to the question "How do I combine billing for various services?" in AirSet:

Jim,

The problem you described sounds like a convenient feature to have in AirSet. I will ask our billing engineer the next chance I get to learn more about this.

Will

Will replied on November 21, 2009 09:57 to the problem "Blank Screen" in AirSet:

Hi Brian,

I'd be glad to help you with the problem. In order for me to get a better understanding of the situation would you mind answering some questions about your computing environment?

1. What internet browser are you using?
2. Do you have Java installed and if so what version is it?
3. Does the problem persist?

If you can also please provide me with your login and a temporary password to your account to my email address so I can take a look under my computer's hardware. My email address is will.chau@airsetinc.com.

Will replied on November 09, 2009 02:23 to the question "Why do I get reminded of tasks I do not own?" in AirSet:

Hi Deborah,

What you're describing is an interesting problem. I will check with our List engineer to see if reminders are indeed linked to list item ownership. Thanks for the insightful feedback!

Will replied on November 09, 2009 02:12 to the problem "Truncated Email Reminders" in AirSet:

I love your thought Jim and will keep that in mind. Currently our resources are tied up in bringing new features to AirSet, however we are giving good thoughts toward improving the usability and "look and feel" of AirSet.

Will replied on September 16, 2009 23:40 to the question "Mac user can't see calendar" in AirSet:

Hi Bill,

Do you know if this user has registered for an AirSet account? Usually embedded calendars aren't visible to non-AirSet users unless they are made public.

Will

Will replied on July 27, 2009 17:53 to the question "Days of the week" in AirSet:

Hi Lynne,

Can you post a screen shot of your calendar so we can get a better understanding of the situation?

Will replied on July 01, 2009 00:21 to the question ".Cab file avialable to download airset mobile to Windows ME 6.1 pro?" in AirSet:

Hi there,

Unfortunately AirSet currently does not support Windows phones. We are working at our best to expand mobile compatibility across different phone platforms. Below is a list of supported phones that currently work with AirSet. Please let me know if you need anymore help =)

https://www.airset.com/AirSet.jsp#app.Home_dlg.supported

Will replied on June 30, 2009 23:53 to the question "I'm visual and your manual isn't." in AirSet:

Hi Pat,

I'm sorry for the frustration you are experiencing. I've tried over the past months to incorporate as many snapshots and diagrams as possible into the manual but due to its massive size, it may take a little more time and update.

If you need a big picture of how AirSet works, perhaps the following help article can provide some valuable insights:

http://www.airset.com/AirSet.jsp#app.Help_p.Web%20Computer%20Desktop

If you are looking to work specifically with tags and sub-calendars then the following link may help:

http://www.airset.com/AirSet.jsp#app.Help_p.AirSet%20Applications%2FCalendar%2FTags%20and%20Sub-Calendars

We also have a website with videos for introducing users to AirSet. You can visit this space at http://use.airset.com/.

Will replied on June 30, 2009 23:44 to the problem "New Web Computers" in AirSet:

Hi there,

I'm interested in helping you resolve this problem. Before I get started can you update me to the situation by answering a couple questions below?

1. Describe the steps you took to create a new Web Computer before running into this problem.
2. Are you able to log onto AirSet and see your Personal Web Computer desktop?
3. What internet browser and version are you using?
4. Do you have Java installed on your computer? If so, what version of Java is it?

Thanks for sending us this valuable feedback and I hope to hear from you soon =)

Will replied on June 30, 2009 23:36 to the question "No longer available for an Verizon Env2??" in AirSet:

Hi Paul,

Thanks for trying so hard to resolve the problem. I checked our phone compatibility list and the enV2 is indeed listed as a supported phone. I will check with our mobile engineer for a better update to the situation.

Will

Will replied on June 29, 2009 04:43 to the problem "Navigation Gadget Pops its Buttons" in AirSet:

Hi there,

I'd love to try and help you out on this problem. My initial thinking to this is that these button images (if you have uploaded your own) might not be public, thus they cannot appear on your website unless made so. Non-public materials however appear inside your AirSet account once you have logged in.

In order to get a clearer understanding of the situation, I was hoping you can email me your login and a temporary password so I can check out your group settings. My email address is will.chau@airsetinc.com

Will replied on June 18, 2009 00:56 to the problem "Apps menu is blocked by Computer menu" in AirSet:

Hi Shelley,

Traditionally, the Web Computer selection menu should have closed once you have made a selection or moved the cursor away from it. I can't seem reproduce it on my end with the browsers you specified. Would you mind giving me a little more information so I can further investigate?

1. What screen resolution were you using when this problem occurred?
2. Was the window maximized?
3. What version of Java are you using?
4. Does the problem persist every time you use AirSet or does it come and go?

Will

Will replied on June 05, 2009 16:41 to the problem "Paid for service...STILL have ads" in AirSet:

Hi Doyle,

Premium Web Computer are currently paid for a single Web Computer, one Web Computer at a time. If you upgrade a Web Computer to Premium then every member of that Web Computer will not see Ads.

If you would like to not see Ads for yourself across all Web Computers in your network then you need to sign up for a Personal Premium. This is accessible through the Premium Services area in your Personal Computer.

I'd be happy to assist if you need further help in setting this up.

Will

Will replied on June 05, 2009 16:34 to the problem "Cannot access airset account because my email changed noone has the ability to add new members." in AirSet:

Hi Rachael,

When you say no one can invite you under your new email address, do you mean that your AirSet account under the old email address was deleted? Do you still have access to this login? If so I think you can log into this and invite yourself to the group under the new email as the group organizer.

Will

Will replied on June 05, 2009 16:29 to the question "Permissions for Intranet" in AirSet:

I there,

If you can drop me an email at will.chau@airsetinc.com, I can personally help you customize your group to do everything you mentioned. I'm currently working with a group of education users at UC Berkeley in setting up AirSet for some of the classes. I would love also work with you to better gauge how AirSet can benefit the academics community.

Will

Will replied on May 22, 2009 23:17 to the question "A calendar entry without a daily summary?" in AirSet:

Hi there,

Unfortunately the sub-calendar feature is still new in AirSet may not work the way you need it to. It will take some time and resource for the feature to become more integrable once we have efficiently mapped out its value for users.

We are continuously working to improve AirSet for users and greatly appreciate your input and feedback toward the process.

Will replied on May 22, 2009 23:04 to the problem "Timeout Problem?" in AirSet:

Hi guys,

Please let me know if the problem persists for the next couple days. If so I will ask for further help from our server engineers. Our team just released a software update to the AirSet service with the Activity Feed last night. I'm guessing the servers may need a little time to readjust.

Another potential explanation is that ComCast cable internet has been flaky lately. It could be a problem related to your ISP if you are using ComCast.

Will

Will replied on May 11, 2009 21:09 to the question "Embedded codes" in AirSet:

Hi there,

I'm sorry for the inconvenience this might have cost you. One of our engineers has filed a bug and will begin investigating into the problem.