will's dashboard

will replied on November 21, 2009 18:21 to the idea "Selectively restore bookmarks" in Xmarks:

I think that's a great idea. You can "view" past revisions which allows you to go and re-bookmark individual items but a more automated approach would be much nicer.

Thanks!

Will
Xmarks

will replied on November 21, 2009 17:03 to the question "does xmarks work for firefox with tiger?" in Xmarks:

Good news! Thanks for using Xmarks!

Will

will replied on November 20, 2009 18:43 to the question "does xmarks work for firefox with tiger?" in Xmarks:

As long as Firefox 3.0 or above works in Tiger (I assume it does), Xmarks should work just fine.

Let me know how it goes.

Cheers,

Will

will replied on November 20, 2009 08:38 to the problem "Firefox Shut Down - Xmarks Error Box" in Xmarks:

Hi,

Sorry for this issue; we do have a fix for it. You can download this update:

http://jezebel.foxmarks.com/xmarks-3....

Let me know how it goes and sorry for the hassle.

Regards,

Will
Xmarks

will replied on November 08, 2009 21:49 to the problem "Archives only lead to 500 server error!" in Xmarks:

Yes, I'll pass it along to the engineer to do the hand fix of your account, cnwang.

Sorry for the hassle,

Will
Xmarks

will replied on November 03, 2009 18:37 to the problem "Signing could not be verified" in Xmarks:

Sorry for the hassle. I'm not sure why firefox is balking at our code signing in some circumstances (is it possible that your computer's date/time is set incorrectly?), but here the direct link to the unsigned version:

http:///jezebel.foxmarks.com/byos-1.0.0.4.u.xpi

Regards,

Will
Xmarks

will replied on October 21, 2009 17:34 to the problem "Xmarks block pop-ups and crash FF on exit" in Xmarks:

tim.yen, still trying to recreate your environment to try and replicate it.

I'm wondering if anyone else has solved this problem by disabling the .net framework add-on?

will replied on October 19, 2009 19:05 to the problem "Archives only lead to 500 server error!" in Xmarks:

Hi jjx,

Your account has been fixed. Let me know if you run into any more problems.

Regards,

Will
Xmarks

will replied on October 19, 2009 16:32 to the problem "Archives only lead to 500 server error!" in Xmarks:

Hi jjx,

I'm passing your info over to the engineer who knows how to fix it. I'll let you know when your account is working again.

Regards,

Will
Xmarks

will replied on October 19, 2009 16:28 to the problem "Xmarks block pop-ups and crash FF on exit" in Xmarks:

Thanks ramasaig!

Does this help other users with this problem? I know tim.yen still has it but it would be good to see if others have ran into it.

tim.yen, could you send me more details about your PC? Particularly what OS you are running and if you have any other add-ons installed?

Regards,

Will
Xmarks

will replied on October 16, 2009 20:34 to the problem "Archives only lead to 500 server error!" in Xmarks:

Hi leflere,

We're having trouble findin your account. Is there a typo in "leflere"? If not, you could send us your email address to support@xmarks.com (mentioning this get sat post) and we can try to find the account by your registered email address.

Let me know; should be a quick fix once we find the right account.

Will
Xmarks

will replied on October 16, 2009 17:51 to the problem "Xmarks block pop-ups and crash FF on exit" in Xmarks:

Could you try this build? If it doesn't fix it outright, hopefully the additional logging will help track this down. The build is here:

http://jezebel.foxmarks.com/xmarks-3....

Let me know how it goes.

Will
Xmarks

will replied on October 16, 2009 17:02 to the problem "Archives only lead to 500 server error!" in Xmarks:

Hi leflere,

Sorry for the hassle. There is a small group of users that this affects and we're in the process of writing a script to batch fix everyone involved, but in the meantime, we'll fix yours manually as well.

Regards,

Will
Xmarks

will replied on October 16, 2009 00:50 to the problem "Xmarks block pop-ups and crash FF on exit" in Xmarks:

Pasting the last 20-30 lines should be sufficient if you'd like to just post it.

Thanks for all your help.

Will

will replied on October 15, 2009 22:44 to the problem "Xmarks block pop-ups and crash FF on exit" in Xmarks:

Uggh. Sorry about that; the bug is probably stopping the "Show Log File" from popping up. You can find the file manually by looking in your profile folder (http://support.mozilla.com/en-US/kb/P...) for a file called xmarks.log.

Will
Xmarks

will replied on October 15, 2009 22:37 to the problem "Archives only lead to 500 server error!" in Xmarks:

Hi prophetizer,

Could you try your restore again? I'm told that the account has been fixed on our servers. Let me know if you run into any issues and sorry for the hassle.

Will
Xmarks

will replied on October 15, 2009 17:49 to the problem "Archives only lead to 500 server error!" in Xmarks:

Hi prophetizer,

We're taking a look at your account. Sorry for the hassle and we should have some more info soon.

Will
Xmarks

will replied on October 15, 2009 16:29 to the problem "Xmarks block pop-ups and crash FF on exit" in Xmarks:

Hi Guys,

We're trying to track this down but have had no luck in the same configuration. I wonder if one of you that has a reproducible case could try the following to try and isolate the issue:

• Disable Password Sync (in the Xmarks Settings Dialog under Sync), restart firefox, then open a new popup window


• Disable Smarter Search (in the Xmarks Settings Dialog under Discover),
  restart firefox, then open a new popup window

A couple other things that could be really helpful for debugging.

• Are there any errors in your Error Console (under the tools menu, then click the "Errors" button on the top of the window)?


• Can I get the last few lines of your Xmarks log file (in the Xmarks Settings Dialog under Advanced) right after the popup fails?

Let me know how it goes.

Regards,

Will
Xmarks

will replied on October 08, 2009 22:49 to the question "pin problems" in Xmarks:

Feel free to just email us at support@xmarks.com mentioning this getsat post and we can figure it out there.

Cheers,

Will
Xmarks

will replied on October 08, 2009 20:19 to the question "pin problems" in Xmarks:

Hi,

Sorry for the hassle.

I'm not sure exactly what the problem could be but if you could go into your xmarks log (go to the xmarks settings dialog in the advanced tab), it would be interesting to see if there are any errors there. Would you mind copying/pasting the last few lines there so we can take a look?

Regards,

Will
Xmarks