William's dashboard

A comment on the question "How do I access my community analytics?" in Get Satisfaction:

Thanks! – William, on November 23, 2009 23:05

William replied on November 23, 2009 22:56 to the question "How do I access my community analytics?" in Get Satisfaction:

Hey Amy,
Just wondering. I'm the new admin of our Get Satisfaction site. We're under a plan called Early Adopter with SSO Plan. Just wondering what category that falls under? We're paying more per/month than the management plan, so I should have access to that stats function right?

William marked one of Eric Suesz's replies in Get Satisfaction as useful. Eric Suesz replied to the problem "I'm no longer seeing the additional data passed through Fast Pass.".

William replied on November 23, 2009 18:08 to the question "How do I access my community analytics?" in Get Satisfaction:

Hi,
I'm not sure if this applies to an older version of Get Satisfaction, but where can I view the visitors/month number in Get Satisfaction?

William replied on November 23, 2009 17:13 to the problem "I'm no longer seeing the additional data passed through Fast Pass." in Get Satisfaction:

Thank you for the fix! It's also working for me now!

William replied on November 13, 2009 22:06 to the question "Difficulty removing my own comment." in Get Satisfaction:

Hey Bill,
Thanks for the awesome news. Glad to hear you guys are actively making useful changes to the system!

William replied on November 11, 2009 19:53 to the question "Difficulty removing my own comment." in Get Satisfaction:

Hi Eric,
I seem to be experiencing this problem of removing comments again. This time, I'm an admin and I can't remove another users post. I posted a comment but was still in the wrong users account and not mine. So first, I couldn't delete the post right after I realized my mistake. Second, I tried as an admin to remove the post and it's again just refreshing the screen with no changes occurring. Any ideas? There may still be an issue with this feature.

Here's the URL: http://getsatisfaction.com/clean_powe...

As you can see, it looks like this one guy answered his own question when in actual it was me answering his question. Any help would be great! Thanks!

William replied on November 11, 2009 01:01 to the idea "Add "Double posted" to list of reasons for topic removal" in Get Satisfaction:

I agree, I think this is a pretty good idea as this is also one of my most common problems.

William started following the idea "Add "Double posted" to list of reasons for topic removal" in Get Satisfaction.

William marked one of Eric Suesz's replies in Get Satisfaction as useful. Eric Suesz replied to the question "Difficulty removing my own comment.".

William replied on November 10, 2009 17:12 to the question "Difficulty removing my own comment." in Get Satisfaction:

Thanks for your notice Eric. The comment has been removed although I'm not sure if the overarching problem was fixed. Anyways, great work!

William asked a question in Get Satisfaction on November 09, 2009 21:51:

Difficulty removing my own comment.

Hi,
I'm an admin on our site and I accidentally posted a reply that wasn't finished. I tried editing the reply, within the 15 minutes but it wasn't working and I ran out of time to edit the reply. Next, I've tried removing my own post and it still is not working at all. I click the "Remove" button and it just returns to the original thread with no changes. I've tried this on one of the other admin accounts at our company and the same results happens. Not sure if it's a bug but wondering if you could remove my comment for me?

Here's the URL: http://getsatisfaction.com/clean_powe...

Thanks!

William replied on November 09, 2009 21:45 to the question "I'm an admin and I can't seem to see user's ID and Email anymore" in Get Satisfaction:

Hey Amy,
This could be the problem but I don't think it is. Our users for the large part come directly off of the feedback tab that we have on our websites. We've never experienced this problem until only about a week ago. Since then, people who have posted for the first time don't seem to have their additional user info pass through. I can't imagine that all of a sudden our users aren't FastPassing straight through. But I'll ask some of them and see what happens. Until then... I think something must have changed in Get Satisfaction.

William replied on November 09, 2009 17:49 to the problem "I'm no longer seeing the additional data passed through Fast Pass." in Get Satisfaction:

Thanks for the quick response Eric. Hope to hear soon about what's going on!

William replied on November 09, 2009 17:41 to the problem "I'm no longer seeing the additional data passed through Fast Pass." in Get Satisfaction:

For some reason over the last few days I haven't been able to see the userid's and emails when I mouseover another person's avatar icon. I'm an admin of our system and this only just started happening a few days ago. Do you know what's going on? It seems to only be with people who have signed up for Get Satisfaction within the last few days.

This reply was created from a merged topic originally titled
I'm an admin and I can't seem to see user's ID and Email anymore.

William replied on November 09, 2009 17:25 to the question "I'm an admin and I can't seem to see user's ID and Email anymore" in Get Satisfaction:

Hi,
Just wondering if anyone else has seen this problem or know what's going on with this issue. I still can't see some user's IDs and E-mails even though I'm an admin. Thanks!

William asked a question in Get Satisfaction on November 03, 2009 22:37:

I'm an admin and I can't seem to see user's ID and Email anymore

For some reason over the last few days I haven't been able to see the userid's and emails when I mouseover another person's avatar icon. I'm an admin of our system and this only just started happening a few days ago. Do you know what's going on? It seems to only be with people who have signed up for Get Satisfaction within the last few days.

William replied on October 14, 2009 22:10 to the problem "Deleting Repeat Posts" in Get Satisfaction:

Hey Eric,
No sweat man. I've seen you guys at work and I know you try hard to make sure all of us customers are happy. Thanks for the update and I hope it gets fixed soon too.

William started following the problem "I'm sorry but an unexpected error occurred: NameError" in Get Satisfaction.

William replied on October 08, 2009 23:12 to the question "Right now I seem to only be able to see 5 topics max, can i increase this?" in Get Satisfaction:

Thanks Amy for the quick response. So this btw is a widget feature that requires an extra cost?