Winson's dashboard

winson marked one of c_u's replies in BumpTop as useful. c_u replied to the problem "MS Word default icons not showing properly".

winson replied on April 03, 2009 17:30 to the problem "Mouse Coordinate Issue" in BumpTop:

Thanks for the update Robert, we'll try and reference this thread when similar issues arise for other users.

winson replied on April 03, 2009 17:29 to the problem "Floor at startup..." in BumpTop:

Hi Stew2k,

What are your texture quality settings in the settings?

winson replied on April 02, 2009 20:57 to the problem "Mouse Coordinate Issue" in BumpTop:

Hi Robert,

We've seen similar cases of this when users are running certain customizers or custom themes -- are you running any of those? Also, can you post or send us (to feedback@bumptop.com) a screenshot of the mouse offset issue so that we can debug the problem a little more?

Thanks

winson replied on April 02, 2009 16:03 to the problem "Fonts broken" in BumpTop:

Is the problem you are seeing the same as:
http://getsatisfaction.com/bumptop/to...
?

If so, can you give the solution in that thread a try?

A comment on the problem "Bumptop Icons Broken" in BumpTop:

Yes, that would be most helpful to have the TexHelper in the process filter. Thanks – winson, on April 01, 2009 19:38

winson replied on April 01, 2009 16:38 to the question "How can I personalize the photos on my BumpTop?" in BumpTop:

Hi SgtATON,

Currently, the best way is to delete the frames that you don't want, and create a new frame by right clicking on the BumpTop background > More... > Add Photo Frame and select the folder or RSS feed you want to pull images from.

cheers,
Winson

winson replied on April 01, 2009 16:36 to the idea "Picture Frame" in BumpTop:

Absolutely, this is already in BumpTop and you can add new frames to local folders or RSS feeds by right-clicking on the desktop > More... > Add Photo Frame.

winson replied on April 01, 2009 16:34 to the question "Photo Frame and RSS feed from my own website" in BumpTop:

Hi James,

We've just added a workaround for the feed images not showing for the feeds with the format you specified, but can you send us a link to the full feed (to feedback@bumptop.com, or post here if you prefer) so that we can verify this?

Thanks,
Winson

winson replied on April 01, 2009 15:32 to the problem "Bumptop Icons Broken" in BumpTop:

Hi Steve,

I'm just pasting the steps for a clean re-install from another thread that seemed to help with crash issues. Can you give this a try and let us know what happens? Also, I'm not sure we got your procmon log, if you get a chance, can you send that again?

[...] can you do the following for us and see if it still occurs?

1) Move the "C:\Documents and Settings\[your computer name]\Application Data\Bump Technologies, Inc\BumpTop" elsewhere (the scene.bump file is your desktop layout)
2) Uninstall BumpTop and delete everything in "C:\Program Files\BumpTop"
3) Reinstall

Thanks again,
Winson

winson replied on April 01, 2009 00:00 to the problem "Startup Crash XP x64" in BumpTop:

Hi Shotglass,

Very peculiar; we've seen similar issues in the past (such as http://getsatisfaction.com/bumptop/to...), can you do the following for us and see if it still occurs?

1) Move the "C:\Documents and Settings\<your name="true">\Application Data\Bump Technologies, Inc\BumpTop" elsewhere (the scene.bump file is your desktop layout)
2) Uninstall BumpTop and delete everything in "C:\Program Files\BumpTop"
3) Reinstall

Also, if there is some way of getting in touch with you faster (ie. through IM, etc.) would you consider sending us an email at feedback@bumptop.com so that you can help us fix this problem sometime today or tomorrow?

Thanks again for your help,
Winson</your>

winson replied on March 31, 2009 21:29 to the problem "The Vanishing Recycle Bin" in BumpTop:

Hi guys,

This issue should be fixed in the update coming later this week.

Thanks

winson replied on March 31, 2009 21:04 to the problem "Bumptop crashes on startup" in BumpTop:

Hi Frog29,

Same deal as with Shotglass and Soon Wei, we just want to check if this is an issue with the latest update or with your system in particular. Can you try downloading the previous version and give it another go?

bumptop.com/download/download.php?filename=BumpTopInstaller_2279.msi

Thanks,
Winson

winson replied on March 31, 2009 21:04 to the problem "Startup Crash XP x64" in BumpTop:

Hi Shotglass,

Same deal as with Soon Wei, we just want to check if this is an issue with the latest update, or with your system in particular. Can you try downloading the previous version and give it another go?

bumptop.com/download/download.php?filename=BumpTopInstaller_2279.msi

Thanks,
Winson

winson replied on March 31, 2009 21:03 to the problem "Bumptop startup crash" in BumpTop:

Hi Soon Wei,

We just want to check if this is an issue with the latest update, or with your system in particular. Can you try downloading the previous version and give it another go?

bumptop.com/download/download.php?filename=BumpTopInstaller_2279.msi

Thanks,
Winson

winson replied on March 30, 2009 22:47 to the problem "Bumptop Icons Broken" in BumpTop:

Hi Blu3Knight,

Thanks for the heads up, we have a fix and the next update will be out by mid-week.

winson replied on March 20, 2009 14:43 to the problem "icon for external drives" in BumpTop:

Hi H2,

You can delete the icon by pressing the Delete key on your keyboard as well. This won't actually unmount the external drive, it just removes it from the BumpTop desktop.

winson replied on March 20, 2009 14:41 to the problem "Bumptop memory usage and Icon issues." in BumpTop:

Hi Tungsten,

Can you also send us a screenshot of the icon that you are seeing for the chrome and the path that it's linked to? (to feedback@bumptop.com)

Thanks

winson replied on February 20, 2009 20:10 to the problem "CD Drives show on bumptop - unneccessary" in BumpTop:

Hi Raymond, we'll see if we can add an option for this and/or re-evaluate whether people actually use this or not.

A comment on the question "Adding a removeable drive back to bumptop 18 after accidentally deleting it" in BumpTop:

Hi Cole,

Can you try removing and re-plugging in the drive? – winson, on February 14, 2009 12:33