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Woodchuck replied on December 21, 2008 18:19 to the problem "Comcast and World of Warcraft problems?" in Comcast:
Well, AT&T is one of the main backbones of the US internet. Blizzard is also leasing their lines through AT&T as reflected by this whois lookup:
Blizzard Entertainment ATTENS-009952-004239 (NET-63-241-254-0-1)
63.241.254.0 - 63.241.255.255
One of AT&T's main US hubs is in Dallas. Time for Bliz to perhaps start looking into new ISP options. Hehe... get your bid books out boys!-
Woodchuck replied on December 21, 2008 17:41 to the problem "Comcast and World of Warcraft problems?" in Comcast:
For all the people claiming it is AT&T's problem because of traceroutes, just remember 1 thing... many of AT&T's servers to not respond to ICMP ping requests, which can appear in a tracert as a failed router. I'm not letting AT&T off the hook... Just playing a bit of devil's advocate.
On another note, I'd suggest going here:
http://www.comcastsupport.com/forms/c...
This email form goes to one of the Big Wigs at Comcast. Anyone going through this form actually gets noticed (personal experience- I got a call back in 3hrs). It skips all the minor tech support garbage, and goes right to the top of customer service. I had a 6 month issue, and after this effort, it was solved in 3 days. -
Woodchuck replied on December 04, 2008 12:37 to the problem "Comcast Blunders.. 13% packet loss for 2 months. Games Unplayable, Streaming Video Unwatchable" in Comcast:
Well.... Comcast did finally solve this issue. I took the problem all the way all the way to corporate, I was informed that 2 nodes were replaced, and my modem was replaced with a Scientific Atlanta modem. Haven't had any troubles since. Chock it up to American Engineering. SciAtlanta modems ROCK! I've done multiple installs for others since then, and have made sure that my customers request SciAtlanta modems by name, and nobody has modem troubles anymore.
Make the request... support American electronics. They work. -
Woodchuck replied on July 04, 2008 20:38 to the problem "Comcast Blunders.. 13% packet loss for 2 months. Games Unplayable, Streaming Video Unwatchable" in Comcast:
Update Time:
Since Tony came out, I now have worse internet than dial-up. The packet loss is over 30%, so roughly 1/3 of all data traveling to and from me gets lost in the black hole of Comcast customer service. Adding insult to injury, it's a holiday, so, of course, there is no staff available to address the issue.
To top it all off, I just spoke to the rudest, most condescending rep to date. It must be in her job description to lose customers, because she's FANTASTIC at her job.
The site shows that there are 8 Comcast reps on the site. Why don't one of you speak up? The only thing this thread is doing is further tainting the already black customer support that so many here complain about. How about one of you solve MY issue as I've seen you do for others.
Oh.. Sorry, I forgot that you don't give a crap. -
Woodchuck replied on July 03, 2008 23:11 to the problem "Is Comcast capable of customer service?" in Comcast:
Good for you!
For anyone else needing assistance, I had an almost immediate response through this web page
http://www.comcastsupport.com/forms/c... -
Woodchuck replied on July 03, 2008 23:07 to the problem "Comcast Blunders.. 13% packet loss for 2 months. Games Unplayable, Streaming Video Unwatchable" in Comcast:
I've actually gotten through at a corporate level through the customer service section of their website. A corporate rep named Jennifer contacted me, and apparently, she's actually got some more push over things.
Tony the maint. technician came out again this afternoon and checked out a few amplifiers to see if that would offer any improvement. Unfortunately there was none to be had.
Thanks to Jennifer though, Tony said that there are some new nodes being shipped into the area, and one is earmarked for my replacement. I'm going to stick it out for the new node and pray for the best. If there's no joy to be had from that fix, I'm bailing out for DSL. -
Woodchuck reported a problem in Comcast on July 03, 2008 05:44:
Comcast Blunders.. 13% packet loss for 2 months. Games Unplayable, Streaming Video UnwatchableI have been a comcast subscriber for 4 years now. I have never been treated with the blatant disrespect I have gotten at this time.
I have a Motorola Surfboard 5120 connected directly to the cable jack. According to countless onsite techs, my signal is excellent, but I have packet loss issues stable at 13-15%. I have even gone so far as to take the modem and the laptop out to the side of the pole my service comes from and screw directly onto the line coming to my house. Same result.
After 2 months of maint. techs checking lines, and replacing trunk cable and countless amplifiers, the tech thinks that it could be that the node itself is flaky and needs replacement.
Except he can't find one..... Excuse me?!?!? You're in the cable internet business and can't get the hardware needed to FIX THE BLOODY NETWORK?!?!?
I've got all kinds of incentives coming at me to go to DSL, so someone better dig up the answer pronto. I don't want to switch due to reduced upstream, but functional service is most important to me now.
Respond fast... the clock is ticking.
