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Wytze Schouten (adviseur bij OPC) reported a problem in Twitter on October 30, 2009 08:14:
can't find myselfI've created a Twitter account for my company a few months ago. I've posted a few tweets, changed status from public to private and back once, and twice I posted a tweet which wasn't quite right, so I deleted it within a minute and re-posted with a similar tweet (the issue was the bit.ly link which wasn't working as I wanted it to).
Now I can't find my organization either in people search or in Twitter search. Why? I can't believe deleting and re-posting two tweets would put me into the category of dangerous spam-risky users.
I created the user account to make my company and its news updates more visible to the world. So far It's not really getting anywhere.-
Wytze Schouten (adviseur bij OPC) replied on October 14, 2009 07:41 to the problem "I can't find myself in Twitter search!" in Twitter:
Same problem. My company twitter account has two followers and I post a tweet about once a week. I cannot find our company either through 'people search' or through the usual search field. This is insane! -
Wytze Schouten (adviseur bij OPC) started following the problem "I can't find myself in Twitter search!" in Twitter.
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Wytze Schouten (adviseur bij OPC) started following the question "I can not find myself..." in Twitter.
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Wytze Schouten (adviseur bij OPC) marked one of Marcus' replies in Get Satisfaction as useful. Marcus replied to the idea "How about making this community multilingual?".
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A comment on the idea "How about making this community multilingual?" in Get Satisfaction:
I momentarily misunderstood you, Anders. Thought you were from GetSatisfaction. I agree with you completely that it would be so easy for GetSatisfaction to make their site multilingual by allowing companies that use the widgets to edit those few words and stock phrases that make up the basic interface. This page says it all: http://support.polldaddy.com/poll-lan... – Wytze Schouten (adviseur bij OPC), on September 03, 2009 14:23 -
Wytze Schouten (adviseur bij OPC) asked a question in Get Satisfaction on August 14, 2009 14:21:
How to get from sample form code to a real form on my website?Hi there. I am new at API programming and I would really like it if you guys could provide at least one more or less complete step-by-step of creating a form on a website which uses you API, for example for posting a form.
To be fair, there is a sample form in your API documentation. But the form has no submit button, and when I add one it gives me an access denied error. I suspect I need to do something with the consumer key/secret that I've been given and with the callback URL that I'm asked to specify.
But what? -
Wytze Schouten replied on August 14, 2009 08:18 to the update "Wat zouden jullie graag willen zien bij een vergelijkingspagina?" in Yunoo:
Hoi, wat jullie hebben staan ziet er al goed uit. Misschien kun je ook nog op basis van de variantie van de bedragen aangeven in hoeverre kleine verschillen tussen "mij" en "iedereen" significant zijn. -
Wytze Schouten replied on August 13, 2009 09:29 to the idea "How about making this community multilingual?" in Get Satisfaction:
All my users are Dutch-speaking. I want them to be able to fill in a form that has Dutch words on it. I don't need any smartypants multilingual functionality: my users will post their items and their replies in Dutch, and I don't need to make those things available in any way to an English- or other-speaking community. All I want is to show my users a form that has Dutch words to replace 'Post reply' or 'Add an image' or 'Give praise' etc. -
Wytze Schouten marked one of Mr. S.'s replies in Get Satisfaction as useful. Mr. S. replied to the idea "How about making this community multilingual?".
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lucas' reply to "How about making this community multilingual?" was just promoted to the most useful! Wytze Schouten and 3 other people think it's one of the best replies.
hi all,
some thoughts on this:
- Steph's idea seems to be more on having a localized interface than on having a "multilingual community". And, as Chuck and others mention, a localized interface is key for third-party companies that want to provide a "getsatisfaction" experience on their non-english sites. Pointing users from a, say, Spanish product interface to an English one is a no-go (even more when the English site is supposed to be the one where users would go in order to get support with technical issues). That is the main reason I don't consider GetSatisfaction as an option at this moment.
- once a localized interface is available, the real issue becomes the quality and availability of the support for each language. And that, IMHO, is something that does not fall under the getsatisfaction product/team, but more on the third-party company using the getsatisfaction platform. While the getsatisfaction team would provide tools/features (like the "translate this question" one mentioned before), there would still be some language-specific questions that would demand a native to provide an answer/solution on behalf of the product using the getsatisfaction platform.
- from my comment above, thus, I would suggest the getsatisfaction team to create a "localization & internationalization" section, where users interested in this subject could provide ideas and feedback about features/tools that would make it easier to create their own localized support sites.
- unfortunately, from my experience, it is hard to create a true multilingual site, where questions and answers get accurately translated only by the community. Third-party companies using the getsatisfaction platform would still need to offer local-language support (which could be covered by, ideally, customer care reps --employees or contractors--, or, depending on each case, by power users willing to help other users). It's very unlikely that companies wanting to offer localized support, using the getsatisfaction solution or their own, will ever be able to avoid the a) translation costs, b) need for local support reps, and c) an internationalization/localization team (or, at the very least, a l10n/i18n project manager).
my 2 € cents :-) -
Wytze Schouten replied on August 13, 2009 08:54 to the idea "Achterbanbijeenkomst" in Stichting OPC:
Dat doet OPC graag! We doen dit altijd in samenwerking met de landelijke consumentenorganisaties die zich voor uw belang inzetten. Vertelt u ons maar wat u voor ogen heeft. -
A comment on the update "Admins: How to put Get Satisfaction on your site" in Get Satisfaction:
I seem to share Thibodeaux's problems. I am admin for my company 'Stichting OPC' but I see no 'Put Get Satisfaction on your site' page. – Wytze Schouten, on August 07, 2009 11:44 -
Wytze Schouten reported a problem in Get Satisfaction on August 07, 2009 11:15:
Wrong topics in listI installed the 'Topics list' widget on my webpage. I was assuming it would list only those topics relating to my company (Stichting OPC). But instead it lists topics relating to Get Satisfaction. What went wrong here? -
Wytze Schouten replied on August 07, 2009 11:10 to the idea "Contactgegevens ROCOVs" in Stichting OPC:
De contactgegevens van de ROCOVs worden inderdaad door OPC bijgehouden en ze zijn op onze website te vinden. Kijk onder 'Inspraak' en 'Inspraakkaart OV' of volg deze link -
Wytze Schouten asked a question in Twitter on July 03, 2009 08:37:
I want to screen my followers before they get in my list, without making my entire account privateI want to screen people before they appear in my followers list, without making my entire profile private.
To be more specific: there seems to be a big industry of women who try to follow everyone on Twitter in order to sell their sex, or pull a scam. I don't like having to regularly scrub these folks from my Twitter profile.
But that's different from making my profile private. I don't care if these ladies read what I have to say. I just don't want their presence in my followers' list to damage my image on the internet.
Geez, this seems so obvious. Why does it have to be so labor-intensive just to keep my profile clean? I'm kerfuffled about this. -
Wytze Schouten asked a question in Twitter on July 03, 2009 08:31:
How can someone request to see my private profile?It says in the FAQ that when I make my profile private, people will have to request being admitted as my followers. But when I log out and go to my own Twitter profile page, it just says 'This is a private profile' and does not show any button to request access. So how can people ever request becoming a follower then?
