Yotom's dashboard

A: When you place an order, the bank that issued your credit card will place an authorization of the total amount of the funds. This is how your bank determines if the funds are available to make the purchase. Your card is not actually "charged" until your order ships.

A: Refunds typically take 1-2 weeks to be issued. Providing us with a return tracking number will ensure a faster refund time. Refunds will be issued in the same form as how you paid, (i.e. Credit card payments will receive credit to the same credit card used to place the order). You will receive email confirmation once the refund has been issued.

A: You'll get a confirmation email when your order is placed that you can save or print. You'll also see a confirmation web page which you can print from your browser immediately after placing your order.

A: Please allow 24 hours for your order to process. Orders placed by noon central time usually ship the same day but we cannot guarantee that an order will ship the same day it is placed. Orders do not ship on weekends. Customer is responsible for ensuring that Fedex, UPS, and/or any other carrier used can deliver to specified shipping address.

A: Shipping costs are calculated by distance and weight. Add the item(s) you need to the shopping cart and input at least the postal (zip) code of your address. The shopping cart will display the shipping cost after you enter the shipping zip code. Each time you make a change to the contents of your shopping cart, shipping is automatically re-calculated.
For International orders like Canada etc..we recommend that you contact us for exact quotes.

A: Shipping options appear in the "Shipping" drop-down box in the shopping cart after you enter your zip code.

Domestic:
Ground to Residential - Items that are to be shipped to an actual residential address, not a PO Box, and can be expected between 3-5 business days after the item has shipped. For Residential packages, Saturday is considered a shipping day while Monday is not. Delivered Tuesday through Saturday.

Ground to Business - This option can only be used for a business address and should include a business name as well as the name of the person to receive the package. This option will take 3-5 business days from the time the item ships. * Delivered Monday through Friday.

Three Business Day Express - Delivery within 3 business days from the time of shipment. *

Two Business Day Express - Delivery within 2 business days from the time of shipment. *

Next Business Day Express - Delivery within 1 business day from the time of shipment. *

*Saturday is not considered a business day for Express delivery. Not all shipping options are available for every postal code. Please use the shopping cart to determine which options are listed for your area. Please allow 24 business hours for in stock items to be shipped out. Domestic orders can not be shipped via US Mail.

International and APO/FPO:

Priority Mail International - Used for APO/FPO only.

Express Mail International - is trackable up to the point of being received by the customs office in your country.

FedEx International Priority - Items usually arrive within 3 business days after being shipped and are trackable through FedEx.

FedEx International Economy - Items usually arrive within 2-5 business days after being shipped and are trackable through FedEx.

When entering APO/FPO address information in shopping cart, leave the country as United States. Do not change country to where you are since the APO/FPO office is in the United States. Input just the APO/FPO zip code. The correct city, state, and country will be automatically filled in.