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Zachary Scolaro replied on January 14, 2009 22:42 to the question "New Trial will not download update." in Sunbelt Software:

VIPRE Enterprise will make a call to updates.SunbeltSoftware.com on port 80 using SOAP protocol. This call will return a link to ec.SunbeltSoftware.com. The server will then download the file using this link. (Again over port 80).

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software

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Zachary Scolaro replied on January 09, 2009 23:25 to the question "Can't logon!! Immediate logoff" in Sunbelt Software:

Stop the agent service.
Delete the scanconfig.xml file. (You'll find this file on the agent machines in C:\Documents and Settings\All Users\Application Data\Sunbelt\AntiMalware or in Vista - C:\Users\All Users\Application Data\Sunbelt\AntiMalware).
Start the agent service.

If you can't manage the computer remotely, then delete the file and reboot.

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Zachary Scolaro replied on January 08, 2009 14:10 to the question "Custom Reports Missing?" in Sunbelt Software:

It was determined that almost all the custom reports we got requests for were not feasible with the current database schema. VIPRE 4.0 is going to move everything to the same database. This will allow for better reporting. Sorry for any inconvenience this may have caused.

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 x 500
Fax: 1-727-562-5199
Web: http://sunbeltsoftware.com
Physical Address:
33 N Garden Ave,
Suite 1200
Clearwater, FL 33755
United States
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If you do not want further emails from us, please forward
this message to listmanager@sunbeltsoftware.com with
the word 'unsubscribe' in the subject of you email
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Zachary Scolaro replied on December 05, 2008 21:07 to the question "I cannot get Disclaimer to work" in Sunbelt Software:

What version of Ninja are you using? If you created your own template, make sure both HTML and Text have disclaimer text in them.

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 x 500
Fax: 1-727-562-5199
Web: http://sunbeltsoftware.com

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Zachary Scolaro replied on December 02, 2008 15:53 to the question "Problems receiving emails from self" in Sunbelt Software:

The first thing you will need to do is upgrade to 2.1.5586. This newer version fixes the antispoofing feature which is broken on your current build.
Upgrade instructions are on our knowledge base: http://support.sunbeltsoftware.com/De...

Once that is complete you will need to configure antispoofing as recommended here: http://support.sunbeltsoftware.com/De...

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 x 500
Fax: 1-727-562-5199
Web: http://sunbeltsoftware.com

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Zachary Scolaro replied on November 12, 2008 16:00 to the question "Is starengineservice.exe a Sunbelt process?" in Sunbelt Software:

There a 4 antispam engines available. Many customer only activate the Cloudmark antispam engine. The Star engine loads a large protion of the threat definitions into memory so it can scan the emails faster. If you look at the settings for the Star engine, you can set it to memory optimized. This will greatly reduce the capacity of emails it can process though.

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Zachary Scolaro replied on November 12, 2008 15:26 to the question "Is starengineservice.exe a Sunbelt process?" in Sunbelt Software:

This process is for the StarEngineService, which is the Sunbelt Advanced Spam engine for Ninja. If you have that engine disabled in the console (Antispam->Global Settings), you can stop and disable the StarEngineService.

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Zachary Scolaro replied on November 11, 2008 15:17 to the question "In Spam Ninja, how to I unblocked a message source that was previously blocked?" in Sunbelt Software:

If the sender was blocked my adding an email from to the Blocked Sender folder, you can simply remove that email from the Blocked Senders folder. If you create a rule in the console to block the address, you will need to find and remove the rule.

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Zachary Scolaro replied on November 07, 2008 20:37 to the question "Exchange 2007 Server 2008" in Sunbelt Software:

For Spam filtering you need to install Ninja on the Hub Transport server.

Only connection filtering can be done on the edge transport server. If you plan to install Ninja on the Edge Servet you will need to contact support for assistance: Support@SunbeltSoftware.com

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Zachary Scolaro replied on November 07, 2008 20:14 to the question "Exchange 2007 Server 2008" in Sunbelt Software:

There is a new release of Ninja scheduled for early next week which will officially support Server 2008 x64. However you can use the current build just fine if you can't wait.

Install instructions are on the knowledge base:
http://support.sunbeltsoftware.com/De...

Zachary Scolaro
Sunbelt Software

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Zachary Scolaro replied on October 24, 2008 15:02 to the question "Is Vipre doing anything?" in Sunbelt Software:

The current version has a bug that causes the service to only scan cookies for the network service. This will be fixed in the 3.1.2408 agent which is scheduled for release Oct 29th (next wednesday)

The file system is still being scanned properly.

Please let me know if this answers your question or if there is anything else I can help you with.

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Zachary Scolaro replied on October 24, 2008 14:44 to the question "Is Vipre doing anything?" in Sunbelt Software:

Is this an upgrade from CounterSpy or a fresh install?

When you say the agent details show cookies being deleted. Are you referring to the Agent console or the server console?

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Zachary Scolaro replied on October 12, 2008 00:46 to the problem "NinjaPimSvc" in Sunbelt Software:

Custom rules can cause problem if the regex engine gets stuck in a loop from it. One thing to look out for is when searching for a * character. Anytime you want to search for the actual * character, use a regex rule. You have to escape each * with a \ but it will treat it as a * and not a wildcard.

To search for ***** the regex rule would be \*\*\*\*\*

For more info on Regular Expressions you can find many good tutorials with a quick search of "Regex Tutorial"'

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software

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Zachary Scolaro replied on September 16, 2008 17:57 to the question "What is the correct syntax for blocking all domains at .RU" in Sunbelt Software:

*@*.RU will work.

For detailed instructions go here: http://support.sunbeltsoftware.com/De...

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Zachary Scolaro replied on September 08, 2008 16:41 to the question "Custom Reports Missing?" in Sunbelt Software:

I had a talk with the product manager this morning. The documentation will be upddated to reflect the removal of this feature. It is planned to implement custom reports again in a future release of VIPRE.

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Zachary Scolaro replied on September 08, 2008 13:55 to the question "Exchange 2007 SP1 on Server 2008" in Sunbelt Software:

Thanks for the update. I'm glad to hear you got everything sorted out.

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Zachary Scolaro replied on September 07, 2008 07:01 to the question "Custom Reports Missing?" in Sunbelt Software:

This feature has been removed. If there is a report or feature you would like to see added you can still submit a feature request to support.

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software
email: support@sunbeltsoftware.com

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Zachary Scolaro replied on September 05, 2008 15:08 to the question "Exchange 2007 SP1 on Server 2008" in Sunbelt Software:

I could not find any logs from you on our FTP site. Did you still need assistance with this?

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Zachary Scolaro replied on September 04, 2008 21:17 to the question "Exchange 2007 SP1 on Server 2008" in Sunbelt Software:

Please run the Ninja Snap utility. It is located here:
Start->All Programs->Sunbelt Software->Sunbelt Messaging Ninja->Support Tools->Ninja Snapshot
Ticket number GetSat
Check the box for "FTP results to Sunbelt Software" and click "Snap"

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software

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Zachary Scolaro replied on September 04, 2008 04:13 to the problem "New release of Ninja will start and run on exchange 2007 server but mail flow stops about 20 minutes later" in Sunbelt Software:

To get mail flowing again for now you can temporarily disable Ninja. To do this you need to unregister the transport agents.
-Open the Ninja management console.
-Navigate to Settings->Agents->Transport Agents.
-Click Unregister.

Please email your company and contact information to support@sunbeltsoftware.com. Also include the description of the problem that you posted here. We need to get a support case open so a technician can contact you and get your logs.

Sincerely,

Zachary Scolaro
Tier 3 Enterprise Support Technician
Sunbelt Software

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