zane's dashboard

zane replied on May 07, 2009 21:27 to the question "Whyyy won't you play anymore? nothing?!" in Songza:

hi ailishaaa:

thanks for reaching out, and i'm sorry you're having this problem.

You might want to check that you have a recent version of Flash installed, and that there are not any extensions (AdBlock, NoScript etc) as these can often interfere with playback.

Also- have you tried to play songs in an alternate browse, or just your primary one?

I hope these suggestions help- please let me know by directing your correspondence to support@songza.com

thanks again, and I hope we can have this solved for you quickly,

Zane

Songza.com

zane replied on March 05, 2009 20:22 to the problem "advertisement is black and the player will not appear." in Songza:

Hi there: I'm sorry you're having this problem on Songza. It seems that you may be running some extensions (ie Adblock, No Script) - and these can sometimes interfere with playback. Try songza on a different browser, and with all of your extensions disabled. I hope this works for you.

Thanks,

Zane

zane replied on February 26, 2009 21:50 to the question "Also having trouble logging in: noscript and Adblock DISABLED" in Songza:

www.songza.com/auth/login

zane replied on February 26, 2009 21:49 to the problem "Songza Firefox search plugin does not work anymore." in Songza:

Erick: thank you for alerting us to this problem. the plugin is being fixed and will be included in our upcoming synch. let me know if you continue to experience problems, and thanks again for letting us know.

take care,

Zane

ps. you can email me at support@songza.com

zane replied on February 23, 2009 18:07 to the praise "Unbelievable Site. Found a band from Germany 1970, thanks." in Songza:

Hi! THanks for the kind words. I'm glad you found the band you were looking for. Who, may I ask, is it....?

take care,

Zane

zane replied on February 18, 2009 18:37 to the question "I keep getting an error removing songs from my playlsit." in Songza:

Chris-

Thanks for reaching out and I'm sorry it took us so long to get back to you. We have undergone some changes with our feedback process and I have just now seen your message. Are you still having problems removing songs from your playlist? If so, could you give me more details about the broswer you're using, as well as any extensions that may be running? Also, send me your username and I can investigate further..

Thanks, and I hope to get this resolved for you immediately.

Zane

zane replied on February 18, 2009 18:35 to the question "playlist won't stay shuffled" in Songza:

smleckie1:

Are you still experiencing this problem shuffling? We have made some new adjustments and this (of course) shouldn't be happening.. If you still are having this problem, could you tell me more about the browser you're running and any extensions to it you may be using? also, send me your username and I will investigate further.

Thanks, and I hope we can have this solved for you immediately.

Zane

zane replied on February 18, 2009 18:32 to the question "My playlist needs trimming!" in Songza:

J - I'm sorry it has taken us so long to reply to you- we have undergone some changes and I haven't seen this message until now. In any case- are you still having problems removing songs from your playlist? If so, could you give me more details about the broswer you're using, as well as any extensions that may be running?

Thanks, and I hope to get this resolved for you immediately.

Zane

zane replied on February 18, 2009 18:30 to the question "why can't i save my play list ?" in Songza:

Thanks for reaching out to us here at Songza. It seems as though you are having trouble logging in. Once you are logged in, you should be able to save your playlist for future listens.

Allow me to walk you through the steps to get you to your account quickly!:

1) Start at: http://www.songza.com/ like you always do.
2) Click on the Login link in the upper right hand corner, (we are currently resolving some display issues having to do with screen resolution, but the link is there in the upper right)
3) Once you've clicked there, a pop up box should appear, then enter your username and password and you should be all set.

4) if the login process doesn't work here try an alternative link : songza.com/auth/login

I think this should do it for you, but please let me know if not.

Thanks, and enjoy the music!

Zane

zane replied on February 18, 2009 18:27 to the question "why can't i save my play list to my user name?" in Songza:

Thanks for reaching out to us here at Songza.

Allow me to walk you through the steps to get you to your account quickly!:

1) Start at: http://www.songza.com/ like you always do.

2) Click on the Login link in the upper right hand corner(we are currently resolving some display issues having to do with screen resolution, but the link is there in the upper right)

3) Once you've clicked there, a pop up box should appear, then enter your username and password and you should be all set.

4) if the login process doesn't work try : songza.com/auth/login

I think this should do it for you, but please let me know if not.

Thanks, and enjoy the music!

Zane

zane replied on February 16, 2009 22:57 to the question "can u download this free music to an mp3 player?" in Songza:

Karina:

Thanks for reaching out to us here at Songza.

In fact we're a streaming service only and don't provide the ability to download any of the songs from our site directly, although you can purchase any songs that you like using the 'Buy Song' link found on the right hand side of every page.

Thanks again,

Zane
Songza Support

zane replied on February 16, 2009 22:55 to the idea "Songza as an iPhone/iTouch app!!!" in Songza:

Mason:

Thanks for getting in touch. In fact, as of now we are unable to support Songza on a mobile device.. This is a feature we would love to offer in the future, however, and are looking into developing it. For now though, you'll just have to listen on your computer...!

Thanks again four reaching out, and please let me know if you've got any more suggestions for Songza.

Best,

Zane

zane replied on February 09, 2009 20:24 to the problem "Seems to be a problem using the API. Links do not work" in Songza:

Hi Ed-

This should be getting fixed either in the synch later today or Thursday. Sorry for the inconvenience, and we'll have it back for you soon!

Thanks,

Zane

zane replied on February 09, 2009 16:43 to the idea "Songza should (eventually) publish personal music statistics on user profiles." in Songza:

XandS-

Thanks for sharing your ideas! I have forwarded them on to our development team for their consideration. Please feel free to contact me directly if you've further thoughts to share! support@songza.com

Thanks again,

Zane

zane replied on February 09, 2009 16:40 to the problem "Doris Day "Baby Its' Cold Outside"" in Songza:

Thanks MaryLou: You have an acute ear for Crosbys, that's great! Thanks for reaching out to us about this. In fact, we at Songza serve as a middleman of sorts for music from IMeem and Youtube. So the mislabeling comes from them. There is a "Rate" feature on Songza where you can give a song thumbs up or down based upon if you think it to be a good recording or not.. If you click a song, the rate button will be an option on the diamond shaped window that pops up. Songs rated with a thumbs down will appear lower down in future searches...

Feel free to contact me directly if you have further thoughts or questions: support@songza.com

Take care,

Zane

zane replied on February 09, 2009 16:31 to the question "problem uploading on imeem." in Songza:

Here is the link for the Imeem Uploading help: http://www.imeem.com/faq/category/6/m...

let me know if I've understood your problem correctly, and thanks for reaching out!

Zane

zane replied on February 09, 2009 16:19 to the question "Why can't I find this song?" in Songza:

Robert- Sorry for this problem- in fact, we source our content from YouTube and Imeem sources, and so if that changes it can influence your results on Songza. i searched and was able to find version with the title "Ev'ry Time We Say Goodbye": http://songza.com/z/puk9k1

Thanks.

Zane

zane replied on February 09, 2009 16:05 to the problem "no songs play" in Songza:

Great! Feel free to reach out if you've got further problems or suggestions at support@songza.com.

THanks,

Zane

zane replied on February 09, 2009 16:04 to the question "Full Screen Videos" in Songza:

Hi Kevin:

Thanks for the suggestion. I have forwarded it along to our developers for their consideration. Please feel free to reach out if you've any other thoughts or ideas at support@songza.com. Thanks!

Zane

zane replied on February 06, 2009 19:49 to the problem "It is impossible to log in." in Songza:

http://songza.com/auth/login

Let me know if you can sign in using this direct link... if not we'll take it from there.. Sorry you're having this problem.

Thanks,

Zane