Zane Perry's dashboard

Zane Perry replied on November 13, 2009 05:07 to the problem "Backup process hangs/freezes over and over - SOLUTION" in Mozy, Inc:

Thx for the feedback Dre. We are still having the issue. (If you look in your mozy log and see the following error you are having the issue too. "12Nov2009 23:25:59 mozybackup.exe: Error: Error sending files to servers: 0x00000009"

Mike is continuing to be responsive. His last update yesterday was "They are saying it should be fixed this week, so hopefully we can get this resolved quickly."

Mike has refunded me for every month I have been without service by adding free months on to my current plan.

Out of curiosity what is the alternative service you found? If this issue continues into December I may have to look for an alternative.

Zane Perry replied on November 04, 2009 05:54 to the problem "Backup process hangs/freezes over and over - SOLUTION" in Mozy, Inc:

Dre,

Mike Jones provided me excellent customer support after making this post. We had to "Move to a different data center" which required me to create a new Mozy account and perform another backup (I am currently 30GB into a 164.9 GB backup). I am disappointed that I had to perform another initial backup but am happy that the backups are moving along smoothly. Hopefully the stalling issue is resolved as Mike stated above.

Good luck!

Zane Perry replied on October 26, 2009 15:42 to the problem "Backup process hangs/freezes over and over - SOLUTION" in Mozy, Inc:

Mike,

Thank you. I just sent you an email. I will send you the log the next time it hangs for longer then 2 hours. Thank you for your quick reply. I will change my rating of mozy once this issue is resolved (I have been a satisfied customer for 1.5 years. I have only had this issue for 3 months.

Zane Perry replied on October 24, 2009 03:56 to the problem "Backup process hangs/freezes over and over - SOLUTION" in Mozy, Inc:

I have this same issue. I have not been able to perform a backup for over 3 months (which I have recently requested a refund for). I have been working with support for over 3 months.

Luis Leitao has been working my case
Mozy Support

Ticket Details
Case ID: FND-751875 (I know this ticket has not been open for 3 months. If you would like a list of all ticket numbers over the past 3 months I would be happy to provide)

combinations of errors:
mozybackup.exe: Error: Error sending files to servers: 0x00000009
&
mozybackup.exe: Error: Error sending files to servers: 0x80000003

I have come to the conclusion that your backup software is sub par and your backup solution and architecture is not robust and defective. This is a shame as I have been a customer for almost 2 years and until 3 months ago I was relatively happy. Are you guys having difficulty with your popularity and expansion?

I am close to moving to crashplan per this posts recommendations
http://wonko.com/post/it_turns_out_mo...

I look forward to any official feedback from Mike or Aditya

Zane Perry started following the problem "Backup process hangs/freezes over and over - SOLUTION" in Mozy, Inc.

Zane Perry replied on October 24, 2009 03:53 to the question "mozy pauses during backup saying "communicating with server"" in Mozy, Inc:

I have this same issue. I have not been able to perform a backup for over 3 months (which I have recently requested a refund for). I have been working with support for over 3 months.

Luis Leitao has been working my case
Mozy Support

Ticket Details
Case ID: FND-751875 (I know this ticket has not been open for 3 months. If you would like a list of all ticket numbers over the past 3 months I would be happy to provide)

combinations of errors:
mozybackup.exe: Error: Error sending files to servers: 0x00000009
&
mozybackup.exe: Error: Error sending files to servers: 0x80000003

I have come to the conclusion that your backup software is sub par and your backup solution and architecture is not robust and defective. This is a shame as I have been a customer for almost 2 years and until 3 months ago I was relatively happy. Are you guys having difficulty with your popularity and expansion?

I am close to moving to crashplan per this posts recommendations
http://wonko.com/post/it_turns_out_mo...

I look forward to any official feedback from Mike or Aditya

Zane Perry started following the question "mozy pauses during backup saying "communicating with server"" in Mozy, Inc.

Zane Perry replied on October 04, 2009 21:59 to the question "250GB Bandwidth limit with no way to monitor." in Comcast:

Scott Westerman, Any update on monitoring tool?

Zane Perry replied on September 23, 2009 04:51 to the idea "Automatic updates for the extension are always on on Chrome" in Xmarks:

I was just about to ask if updates needed to be applied manually or not. Well done Xmarks!

Zane Perry replied on September 22, 2009 05:25 to the idea "Minimize TweetDesk to System Tray" in TweetDeck:

In windows if you hit x it minimizes to system tray.

Zane Perry shared an idea in TweetDeck on September 22, 2009 05:23:

Show Large Images via scrollover (Facebook posts)

Some pictures are hard to see in such a small thumbnail. The feature I am picturing is similar to the actions used by the userscript "Facebook Fixer" that I have become fond of. It removes a click (which today is huge)

http://userscripts.org/scripts/show/8861

A comment on the question "Is there any way to remove the Xmarks" in Xmarks:

This is what I was looking for! Thank you Colin :) – Zane Perry, on September 21, 2009 23:31

Zane Perry marked one of Colin's replies in Xmarks as useful. Colin replied to the question "Is there any way to remove the Xmarks".

Zane Perry asked a question in Xmarks on September 14, 2009 18:38:

Is there any way to remove the Xmarks

Remove xmarks bar from bottom of screen?



p.s. Great to see xmarks on Chrome :)

Zane Perry started following the question "How to uninstall Alpha xmarks for Chrome??" in Xmarks.

Zane Perry replied on March 17, 2009 14:13 to the question "how can del old files from pixelpipe" in Pixelpipe:

I agree. What is the ETA to be able to remove images from pixelpipe? This issue is over 3 months old.

Zane Perry replied on March 05, 2009 16:34 to the question "250GB Bandwidth limit with no way to monitor." in Comcast:

Any update?

Zane Perry asked a question in Google on January 27, 2009 04:54:

When will RC31 "Cupcake" updates be pushed to G1's?

I have asked T-Mobile the same question. Is there a customer web page I can use to learn about the deployment schedule of future releases? Right now I am dealing with a known POP3 email issue that is suppose to be resolved in RC31. Any feedback is appreciated.

Are all the Google employees using a Cupcake avatar to make fun of us while we wait for the update or is that just a coincidence?

http://getsatisfaction.com/google/people

Zane Perry asked a question in T-Mobile on January 27, 2009 04:42:

How does T-Mobile make official announcements regarding known issues with the G1 phone to customers?

How does T-Mobile make official announcements regarding known issues with the G1 phone to customers? I have read official google documentation of known issues that were not available through T-Mobile support. Where do I access official T-Mobile release calendars?

Zane Perry asked a question in T-Mobile on January 27, 2009 04:38:

When is RC31 update going to be pushed to T-Mobile G1 phones?

RC30 has known issues with POP3 email. Apparently this issue is fixed in RC31. When will this update be pushed to my phone?