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  • problem

    zeeeend replied on February 28, 2008 10:37 to the problem "billing and shipping: different countries" in Joby:

    zeeeend
    Yes I UN-checked the box which says: "This address is also my shipping address". Actually it says: "This address is also my BILLING address". Very confusing.

    I will explain it once again.
    At the end of the order process: On the review page 'France' was for some reason set to 'The Netherlands' (the billing country).
    Than I choose from the sidebar-menu: Check-out > Address Information. Both viewed addresses where in The Netherlands, so I entered the [change] button below the shipping address. Then I entered the [edit] button below the shipping address. I changed the country to 'France' and pushed the [continue] button. But nothing will happen (bug?). I choose [new], but even that did not work. So I did not find a way to change the country after I entered it.

    I don't know, something is wrong with the usability or something with the system. It's all very confusing and user-unfriendly. Please check your system.

    Regards,
    Niels
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  • problem

    zeeeend reported a problem in Joby on February 25, 2008 20:59:

    zeeeend
    billing and shipping: different countries
    I live in the Netherlands and I would like to give a Gorillapad to a friend in France, so...

    my billing address is in The Netherlands, the shipping address is in France. First I entered my billing address. So far so good. Next to the shipping address: after I entered 'France' in the country field (as part of the shipping address) in your checkout system, it was automatically changed to 'Netherlands' on the review page. I did not order the Gorillapod yet, because of that reason.