Scott Jann's dashboard

Scott Jann replied on April 27, 2009 17:41 to the question "DVD Import will not accept Disks made in Toast 9" in Tightrope Media Systems:

I can assure you we have done nothing to detect and block commercial DVDs from being ripped. We simply read each sector from the DVD with standard operating system calls.

I'm not sure about VisualHub, but the other applications you mention are designed to rip commercial DVDs, and bypass any copy protection. That being said, however, I'm also sure Toast isn't adding copy protection to the discs you've created. Something else is causing our DVD import software to get that error when reading the disc.

Without getting your disc into Tightrope to test, I can think of two things:

- Make sure the DVD drive has its region code set

- If it is all about speed, does your burning software have a mode to write to files (it might be called filesystem or VIDEO_TS folder)? If so, you can import directly from a VIDEO_TS folder off the hard disk, without having to go through the burning step. That might save you a lot of time.

If possible, it would be worthwhile to get a copy of a disc that is not working into Tightrope, so I can take a look at it, contact support for information on sending it to us.

Scott Jann replied on April 21, 2009 00:27 to the question "DVD import - Maximum number of secrets exceeded???" in Tightrope Media Systems:

It's possible the DVD drive doesn't have its region set, try playing a DVD in software for playing DVDs such as PowerDVD and confirm it can be played. Player software like that should prompt you to initialize the drive if it hasn't had its region set already.

Scott Jann replied on April 01, 2009 20:05 to the question "Zeplay!" in Tightrope Media Systems:

Since the cat is out, today is as good a day as any to let you know about the one feature we're really excited about. One of the features is that we'll have a very simple interface to view all the plays in the game in an intuitive graphical format. For the die hard sports directors, it will be very welcomed that we are including not only plays that have happened, but also, as we've been calling them around here, preplays of the next few plays that are going to happen in the game. We think that this is a huge advantage, and will really help the director plan for what is coming up in the game.

Scott Jann replied on March 12, 2009 16:28 to the question "Lobby Monitor Stays Black When Turned On (No Zones)" in Tightrope Media Systems:

Do you know what version of Carousel you're running? This sounds suspiciously like a problem we fixed in 5.2.3 when running a clock and turning off your display --

case 3545 - Display turned off/on generates an error in a zone with clock

Scott Jann started following the idea "Our customers would like to subscribe to Company Updates" in Get Satisfaction.

Scott Jann replied on January 13, 2009 19:44 to the question "Max resolution ouput of Carousel Server." in Tightrope Media Systems:

Carousel systems we sell will support DVI, HDMI or VGA connections to monitors, and that resolution is quite a bit bigger than any of those can support (dual link DVI only goes up to 2560x1600). What normally drives such a display?

Carousel itself has no limit on the resolution, it's a matter of getting hardware to drive that size display.

Scott Jann replied on January 12, 2009 16:03 to the update "Announcing Carousel 5.1.7 & 5.2.2" in Tightrope Media Systems:

This is true, it was to fix an issue where people were able to bypass their permissions by modifying groups under the "My Bulletins" tab (it was causing users to get logged out if they didn't have permissions, not letting them do something they weren't supposed to). We decided that it wasn't correct for the "My Bulletins" tab to allow the group to be changed, since a group doesn't necessarily have only bulletins from a single user.

Scott Jann replied on December 18, 2008 14:19 to the question "Video will not play in Carousel." in Tightrope Media Systems:

What wrapper are you using for this mpeg4 video (i.e. is it a .avi file, .mov, .mp4)?

Scott Jann replied on December 17, 2008 00:42 to the question "How can I add more than one mp3 file at a time to my Carousel background audio playlist?" in Tightrope Media Systems:

This was a feature added in 5.2.0: besides uploading an audio file, since this feature was added, you can also upload a .zip file of multiple files.

Scott Jann replied on November 20, 2008 18:39 to the problem "DVD Import 5.0.0 build 28 crashes on Windows 2000SP4 workstation" in Tightrope Media Systems:

Curious that the error you got referred to kernel32!ProcessIdToSessionId in the call stack. Peraps that is misleading, I know I have successfully run DVDImport 5.0 on a Windows 2000 system with SP4) without running into any trouble like this.

I think the problem is with the newer multiplexer in 5.0, it is now using the SSE2 instructions which are not in the Athlon XP (you only have SSE). Your previous response confirms you don't have SSE2, which is weird, I really thought I remembered the Athlon XP had SSE2. Sorry.

-Scott

Scott Jann replied on November 20, 2008 16:59 to the problem "DVD Import 5.0.0 build 28 crashes on Windows 2000SP4 workstation" in Tightrope Media Systems:

David,

Do you happen do to know what sort of computer you're running DVDImport on? Specifically, what CPU is in it.

Thanks,
-Scott

Scott Jann replied on November 17, 2008 22:15 to the update "Announcing DVD Import 5.0.0" in Tightrope Media Systems:

This version not only fixes an issue which was preventing the audio and video from remaining in sync, it also adds an advanced feature for you to override the audio and video synchronization in cases where it still is wrong. I have a little blog post written up at http://zenwheel.livejournal.com/4727.... that illustrates using this feature along with a suggested workflow for getting your audio precisely in sync.

Scott Jann replied on November 17, 2008 22:12 to the problem "DVD Import Creating Out-of-Sync Files" in Tightrope Media Systems:

As mentioned at http://gsfn.us/t/nar, we've released DVDImport 5.0 which includes a fix for a very real problem in previous versions of DVDImport which could result in your programs being imported out of sync.

Scott Jann replied on November 17, 2008 22:10 to the question "Why do I get French and Spanish translations?" in Tightrope Media Systems:

As mentioned at http://gsfn.us/t/nar, we've released DVDImport 5.0 which now allows you to select which audio track you wish to use while importing.

Scott Jann replied on November 17, 2008 22:09 to the question "64 BIT OS AND DVD IMPORT" in Tightrope Media Systems:

As mentioned at http://gsfn.us/t/nar, we've released DVDImport 5.0 which includes the fix for running on 64-bit Windows.

Scott Jann replied on November 17, 2008 21:10 to the problem "HUUUUUGE clone file!" in Tightrope Media Systems:

We can look at that in a future release, it shouldn't be copying things you've deleted.

Scott Jann replied on November 16, 2008 15:56 to the problem "HUUUUUGE clone file!" in Tightrope Media Systems:

Before? The clone tool is new to 5.2.

Anyway, this is exactly what it is supposed to do. The clone tool is designed to make a complete backup of the channel: channel settings, all zones on the channel, all bulletins on those zones and also all media associated with those zones. When the clone file is restored on that system or another Carousel system, the data needs to be in the file so that even the unused backgrounds can be used on the new channel in the future.

If you want to avoid backing up backgrounds, sounds, videos or pictures that you never intent to use, I would suggest deleting them from your Carousel system.

Scott Jann replied on November 14, 2008 23:52 to the question "Encoder 1 & 2 recording at different qualities." in Tightrope Media Systems:

If you're using Cablecast for the encoding on both of the encoders, check the "Record Quality" for each encoder under Location Settings, IO tab, Devices. Make sure both encoders are set to the desired quality.

Scott Jann started following the question "No GPS in iPhone 3g airplane mode, why?" in Apple.

Scott Jann replied on October 31, 2008 18:48 to the question "mpeg2 in and out points" in Tightrope Media Systems:

Right now the SX will need 5 seconds to switch reels or start playing a different show, so that would be a problem for you right now. Look for that to change in the near future, though.