zruleel's dashboard

1 - My phone was stolen back in March and when I went into a Fido retail store to get some help, all I got was a HUGE crap load of attitude. This was my conversation between a Fido retail store worker:

Me: Hi, I just got my phone stolen. Can you help me?
Her: No, you have to call customer service.
My friend: She just got her phone stolen, can she use yours?
Her: *scoffs* follow me.

She gets the person on the phone. The person was FRENCH even though I clearly spoke to her in ENGLISH! Customer service rep puts me on hold for five minutes and then HANGS UP on me. I walk back to the retail store worker and this was the rest of that encounter

She was talking to her friend when I approached,
Her: *rolls eyes* yes?
Me: the rep hung up on me
Her: OK? What do you want me to do about that?
Me and my friend: CALL HER BACK!
Her: *scoffs* just pick up the phone. it's a direct line!

2 - I ordered a new phone March 13th. It got lost. I called Fido on several occasion and all they were able to tell me was, "We're launching an inquiry on it now. We will call you back in 2 days." They NEVER called back. So I called them back, no answer. They call me back the next day to tell me to pick it up in store. I go to the store the next day... and talked to two store reps who both denied me my phone. I called Fido customer service and let the two reps argue about it with the phone rep. In the end, I got my phone, but I was also put on a value plan that I NEVER knew about. They had basically lied to me to get me to renew a 3 year contract and then a month after I had renewed it, decided to treat me like crap!

I have been a Fido customer since 2005.

I would NEVER recommend Fido to ANYONE and if anyone was planning on going with Fido, I would DEFINITELY STOP THEM!

I don't know any other phone company who would treat their customers with such disrespect. They wasted so much of my time. I am a student in the middle of finals, a practicum and a part time job, I don't have time for them to waste.

I also do not know of any other company with such a lack of communication between departments!

So much for "Find help fast. Fido's always ready to help you out when you need it." (Fido's motto)