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Messages not posted
Last two messages still not posted after 30 minutes. Is there a further problem?
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Inappropriate?Sent 5 e-mails so far today, that should have resulted in 5 posts to Twitter and 5 to Facebook. The first 3 processed okay, 3-4 hours ago. But the one I sent 1.5 hours ago still hasn't shown up on either Twitter or Facebook, and neither has the one I sent 10 minutes ago.
But the strange thing is that when I log onto the Ping.fm dashboard and look in the "recent posts" area, all 5 show up there like they're just fine. Usually I never see unposted items in that "recent" area at Ping, unless I can also already see them at both Twitter and Facebook. I interpret this to mean that Ping *thinks* these have been posted, but they haven't.
Based on that, I would then suspect the problem was at either Twitter or Facebook...but it seems way to coincidental that both are having the exact same issue with not showing recent posts at the exact same time. The common factor here seems to be Ping.
I’m confused
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Inappropriate?10 minutes ago (pretty much immediately after my reply above) I tried re-doing one of the two missing posts, but via directly using the Dashboard instead of using e-mail.
I got the same result: the "recent posts" area IMMEDIATELY showed that the content had been posted, supposedly to both Twitter and Facebook. But after a 10-minute wait, neither had displayed the message.
And in that time, neither Twitter nor Facebook displayed the earlier (e-mailed) posts, either. Something feels broken.
I’m sad
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Inappropriate?Its now been more than 2 hours and still not posted. Have tried new posts through ping.fm and problem continues. I am not going to repost as it will look strange when duplicate messages all come out at once if they ever do.
I’m frustrated
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Inappropriate?re: "I am not going to repost as it will look strange when duplicate messages all come out at once if they ever do."
2 weeks ago I asked on this board if that was a concern, but I never got a response:
http://getsatisfaction.com/pingfm/top...
The messages I was missing at the time never came through, so there were no duplicates when I re-posted. So I concluded that there isn't a concern with this...although I suppose that it could vary from situation to situation, depending on what the cause of the trouble is. -
Inappropriate?I'm posting to twitter, facebook, a bunch of others and my blog. Status updates are not showing up on any of the three I care about (facebook / twitter / blog). Same issue, they show in recent posts but haven't been sent.
I'm going to post them manually, I hope they don't get re-sent at some point in the future once ping.fm figures out the problem.
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Inappropriate?Here's what Ping.fm is saying on Twitter about the problem:
http://twitter.com/pingfm/status/3845...
1 person says
this solves the problem
2 Comments Add a comment
This solves the problem
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that link seems to be broken at the moment... -
The link works for me, but it was posted about a month ago, not sure if it's still relevant or not.
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Inappropriate?On Twitter they posted "We're back up. Blog coming soon to explain the outage."
So over there I asked: "Thanks for the fix! Will previously sent posts (email or dashboard) that are missing go thru now, or will we need to re-send them?"
Their response is: "E-mail will go through, SMS will go through. All else will need to be reposted."
I replied: "Thanks! If I send new emails in now, do you think those posts will appear before or after missing posts from earlier? (hoping after)"
The answer they gave is "They will appear after."
I’m thankful
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Inappropriate?Thank you David. It is a little strange that not only do I have to repost but all record of the items that I tried to post are gone from "Recent Posts". I will deal with it but is is frustrating.
I’m frustrated
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Inappropriate?You're welcome. Someone had to, I guess. :)
But unfortunately the misinformed me. As I just told them on Twitter:
"Ach, actually the new one I just sent posted to both Twitter & Facebook immediately, with no sign yet of the older posts. Ah, well." -
Inappropriate?Dennis, their blog entry explaining the issue just posted, and it gives the reason for what you see:
http://ping.fm/blog/what-does-it-all-...
In a nutshell, they had to restore a backup, but as a side-effect of the problem that caused today's no-posting issue, there was no good backup until they get to 5 days ago.
So everything that happened in the last 5 days ("recent post" history, new accounts, updates to configurations of existing accts, etc.) is all gone now. New accts and accts updates will have to be re-done.
As a former IT Dept. System Analyst for years, it's my expectation that this means that any posts we emailed or SMS'ed in, which showed up in the "recent history" before they rebooted and restored the backup, will also need to be re-sent. That data would have been received, then lost during the reboot/backup (as opposed to an email or SMS that wasn't received yet when they took the system down...those will probably still go through).
I'm about to re-submit my two missing posts by way of the Dashboard at the site.
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