Loading Profile...
Can't add Captions, they won't save
I have an SMR to get out this morning, but I can't add captions to my photos. I have done it before for other releases and it has worked -- but for this release I have been trying for 2 days. Can u help?
Can't find answer under similar question in your archives. Using Safari and Firefox, neither work.
Can't find answer under similar question in your archives. Using Safari and Firefox, neither work.
I’m frustrated
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Nancy -
Captions functionality was down for an upgrade for about an hour and a half yesterday, but is up and functioning. I've tried in Safari, Firefox and IE7.
If the captions entry screen is not in a popup, but rather in the page, please refresh, that could explain your problem. There should be a link titled, "Add/Edit Photo/Video Captions" in the left column, and no text entry field if you have the newest page.
Please let me know if you continue to have issues with the captions, I'll try to help further.
The company says
this answers the question
1 Comment Add a comment
This answers the question
-
Hi, I did all that. I save. Then when I save the release, there is no update saved. I have done this more than 10x in the past 12 hours. -
Inappropriate?Thanks, I get the pop-up and add the captions, but when I hit save and then re-save the draft release they don't appear. -
Inappropriate?Mystery solved, Nancy! It was when you hit re-save, the function was clearing out the values for captions. Should all be better now. Sorry about that!
1 person says
this answers the question
EMPLOYEE
