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You desperately need a FAQ or User Manual
You're light in explanations.
30
people have this problem
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?I agree. Users should not have to wade through hundreds of questions here for basic information. There should be a wiki or something static that can be used as a destination for customers' questions. This format is too time-consuming and frustrating.
I’m frustrated
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Agreed. Too many developers are using getsatisfaction in lieu of a basic "Get Started Guide." This is me, your prototypical end user, saying: it's not the same thing. It's kind of baffling when you think about it – to spend so much time making an app great, with plenty of features, etc. and not spare the slightest moment to explain how to use it. We're talking about a couple of paragraphs here! Throw in an FAQ (ingenious invention, that) and/or a simple help file for common problems and you've done your due diligence. Leave getsatisfaction for the more individualized troubleshooting that is bound to come up as your product grows and evolves. -
Inappropriate?great idea! some great video walk thru's would be great.1 Comment Add a comment
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Plain old text is fine by me. In fact, I prefer it.
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Inappropriate?I agree with @Eph Zero that a text FAQ is absolutely fine. :-) -
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Inappropriate?Yes, it is somewhat ridiculous to search for answers when many of these could be answered via a simple instruction page or FAQ. -
Inappropriate?I really like where this is going but not quite a complete service.
One word. Video tutorials. Not to get picky or anything but in the style of the apple training videos. Just a bit more guidance and clarification on what and how to do things is all we need.
A simple text wiki or blog is a great idea and then eventually it could turn into some videos.
I’m confused and a little frustrated
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i am totally with you.... in fact i might do some screencasts
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Inappropriate?I can't figure out how to do basic stuff. I'm assuming the lack of a FAQ or user guide is because they assume it's just "so easy" to use. But the UI leaves a bit to be lacking. I consider myself an advanced computer user and can't figure out how to make a blog post that includes an image from my iphone. This shouldn't be that hard.
I’m frustrated
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Inappropriate?Rachelsue, I'm not an employee, but I'll try to help.
The easiest way is to create a pipe for your blog. Try this:
1. Go to your Pixelpipe site using your computer's browser
2. Go to Add Pipes
3. Select your blogging platform's link and enter the informaiton prompted. NOTE: If you self-host on your own domain, go clear to the bottom of the page and complete the information under "Add a Blog by Address" and click the "Add Blog" button.
4. Either way, you'll be prompted for a shortcut tag for your blog's new pipe. I just made mine @blog. By the way, when you're setting up your blog stuff, you can set your Pixelpipe preferences so several photos uploaded to your blog within a given time period will end up posted in one single blog entry with your titles and descriptions between them.
5. Now, when you want to send a picture to your blog from your iPhone, in the Pixelpipe ap, enter the title, description and your new @blog tag as your destination tag. When your file uploads, the title will be your blog entry's title, your picture will appear next, and the description will appear beneath the picture as the blog's body.
Right now, Pixelpipe does not allow for customization of the blog template, so you're stuck with having the picture and body text centered. I always go back in and edit mine next time I'm at a PC where it's easier to edit the formatting than on my phone.
Hope that helps! :) Let me know if I left anything out and I'll try to help.
I’m undecided
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Inappropriate?I'm in the same boat. I just joined and I'm totally confused. I thought you could update your facebook and twitter status from one page but I'm still trying to figure out how to actually update all statuses at once and WHERE to type the info?
This site would be awesome except it doesn't tell you HOW to do stuff.
I’m undecided
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Are you talking about the Pixelpipe website, or are you using an app on a smartphone? If so, which phone?
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The website.
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Inappropriate?In the Android app PixelPipe Pro, you have to click the POST tab. Type your status update then enter the tags for your various social networking sites. You have to have the tags set up ahead of time.
Alternatively, you can click SETTINGS > HELP > STATUS. You'll see a place to enter your status info and below that you can check off the places you want it to post.
I’m undecided
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Inappropriate?This is typical of what I encounter when trying to use various software and websites like this. These are created by really intelligent (techie) people who just aren't brain-wired like the rest of us noobs. They don't think "user" and, therefore, they really have trouble communicating with us mere mortals.
If you, the creator(s) are reading this: Get one of your "noob" friends to log on and try to use the site. Follow them step-by-step and create a manual and/or videos for the rest of us.
For now, I am passing on this because life is aggravating enough. I'll be back in a month or so to see if anyone paid attention to our pleas for help.
Jim
I’m crosseyed, AGAIN!
