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Can't sync Plaxo with Google with Period in user ID
I can't get Plaxo to sync with Google. I enter the correct ID and password and the wizard says "Starting Sync." The sync wizard just spins for a while and then says it can't sync due incorrect user ID or password. I have used the ID both with and without the @gmail.com (e.g., bill as well as bill@gmail.com).
My Gmail ID has a period in it (like bill.smith@gmail.com). Could that make Plaxo unhappy?
My Gmail ID has a period in it (like bill.smith@gmail.com). Could that make Plaxo unhappy?
I’m unhappy
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Inappropriate?Having a period in your gmail email address should not have an affect in your GMail sync. Can you try again and if it's still acting up, feel free to shoot our support guys (http://help.plaxo.com) an email - they can at least look at logs and see what's going on....1 Comment
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I have indeed contacted Plaxo support. The problem has nothing to do with the period in the ID. However, after several days of debugging, the support person finally told me it was a Plaxo bug and was submitted to engineering. Is there anything you can do to raise the priority of the fix? -
Inappropriate?John, can you ping me directly at redgee at plaxo dot com - I want to find out what's going on with that escalation. Thanks.
ps: in your email, can you include your gmail account so I can check our logs.
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